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takeahike
Premium
join:2005-01-07
Woodland Hills, CA
reply to BK3

Re: Fuck Dell

said by BK3:

said by takeahike:

Haven't you heard: laptops start at $200-$300 dollars. I charge $130 to recover anything less than an extreme amount of data, format the drive and re-load the OS, with of course all drivers, updates and plug-ins, like adobe flash, java, winrar, a burning program, an anti-virus and usually iTunes. Sounds reasonable to me.

Wow, you charge twice the amount I do for the same work.

Well, if I was doing this just for beer and pizza half the amount would be fine. Do you have a "day" job that pays the mortgage? Do you just work out of your house? If your answers are affirmative and this is just your sideline it is a totally different matter. This is my full-time "job." I also have a retail shop to pay rent on plus of course I have my house and everything that goes along with that. My prices are very competitive, way lower than Geek Squad or Staples, and are commonplace for this part of the country.
--
"The best laid schemes of mice and men often go awry . . . " --Robert Burns


Wily_One
Premium
join:2002-11-24
San Jose, CA
Reviews:
·AT&T U-Verse

1 recommendation

said by takeahike:

This is my full-time "job."

And thus not Enterprise IT related. Your post is about the hassles of fixing people's #@$!! computers, when the very NAME of this forum is "No, I Will Not Fix Your #@$!! Computer!"

I used to do side work along these lines, and for me it was more trouble than it was worth. (and I charged $90-100/hr) I only work for family now.

Bottom line is if you choose to do jobs like this, then you choose to work on all the craptastic low-end Dells, HPs, etc. no matter how cheaply made or hard to work on they are. As others have said, most companies have a standard model or set of models, which I guarantee their tech support staff have learned how to work on with their eyes closed.


BK3

join:2001-04-10
Geneva, IL
Reviews:
·AT&T Yahoo
reply to takeahike

said by takeahike:

said by BK3:

said by takeahike:

Wow, you charge twice the amount I do for the same work.

Well, if I was doing this just for beer and pizza half the amount would be fine. Do you have a "day" job that pays the mortgage? Do you just work out of your house?

Yes, Global corp IT support.
Yes
If anyone tried to charge the prices you do here in my neck of the woods, my side work would jump to such an amount that I would not be able to keep up, nor would I try. I try to limit myself to 1 or 2 a week, that's all I want. I don't sell systems, software or add-ons, and only the occasional repair part (not marked up).

95% of the computers people bring to me to work on are Dell, (mostly software issues) plus where I work is a Dell shop. So all day and into the night it is Dell, Dell, Dell. So, I have gotten quite proficient at working with Dells of all models.
--
Learn from the past and look to the future.


takeahike
Premium
join:2005-01-07
Woodland Hills, CA

4 edits
reply to Wily_One

said by Wily_One:

said by takeahike:

This is my full-time "job."

And thus not Enterprise IT related. Your post is about the hassles of fixing people's #@$!! computers, when the very NAME of this forum is "No, I Will Not Fix Your #@$!! Computer!"

Well, where's the right forum? I haven't seen anything close except this one for this type of discussion. "Choosing" a line of work is not quite as simple as deciding what to eat for dinner. I have to avoid starving to death during any career changes to a cushy corporate job.
--
"The best laid schemes of mice and men often go awry . . . " --Robert Burns


takeahike
Premium
join:2005-01-07
Woodland Hills, CA
reply to BK3

I guess different parts of the country have different rates. What are major retailers--for example, Geek Squad or Staples--or small independent shops in your area charging?
--
"The best laid schemes of mice and men often go awry . . . " --Robert Burns



Wily_One
Premium
join:2002-11-24
San Jose, CA
reply to takeahike

I'd say the »Computer Hardware Help forum.



takeahike
Premium
join:2005-01-07
Woodland Hills, CA

I wanted opinions from those who work on systems, not from potential customers trying to do it themselves. Looks like there really is no forum for my line of work.
--
"The best laid schemes of mice and men often go awry . . . " --Robert Burns



BK3

join:2001-04-10
Geneva, IL
Reviews:
·AT&T Yahoo

1 edit
reply to takeahike

said by takeahike:

I guess different parts of the country have different rates. What are major retailers--for example, Geek Squad or Staples--or small independent shops in your area charging?

The only big box near me is Best Buy - The rates are set by the BB corp. I don't track them. They don't have a sign out displaying the rates. Several people have come to me after GS really messed up their computer. The GS reputation around here is very low. People seem to like me when I do the service work.

OOOps - forgot - There is a Staples near me, but I have never seen or heard of anyone getting a computer serviced there. I don't remember a sign or advertisement telling the rates.

There used to be a CompUSA near here. They were charging $100.00 up front to look at a machine, then applying that to the labor if you accepted the estimate. They are now out of business - need I say more?

Edit - spelling
--
Learn from the past and look to the future.


takeahike
Premium
join:2005-01-07
Woodland Hills, CA

Thanks! The big box stores are out-of-business more because of on-line pricing of components. Probably their service kept them in business as long as it could, similar to car dealerships who often have to sell their inventory at cut-rate prices. I'm sure you've noticed in the business news that Best Buy is in deep trouble and is making it into articles discussing brands that may no longer be here at the end of 2013.
--
"The best laid schemes of mice and men often go awry . . . " --Robert Burns