 J E F FWhatta Ya Think About Dat?Premium
join:2004-04-01
Kitchener, ON
kudos:1
 ·Rogers Portable ..
·WIND Mobile
 ·Rogers Hi-Speed
 ·magicjack.com
| reply to yyzlhr
Re: HELP, Wireless! Dinged $383.5 in SMS Charges. What to do? I found it easier being on the phone and checking out this site, by then I got through.
As I said, too, they're the only ones that are willing to help out if a mistake might have been made with either party.
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If you can't explain it simply, you don't understand it well enough. - Albert Einstein |
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 Anonymous_AnonymousPremium
join:2004-06-21
127.0.0.1
kudos:2 | reply to Michael9009
good luck this may end up on BBR front page news |
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| said by Anonymous_:good luck this may end up on BBR front page news
Why it's nothing special. |
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| reply to Michael9009
Update: After talking again to Customer Relations and to another Manager, we did not reach any agreement.
Next, I submitted an online complaint to the Rogers Office of the President. On the website there was a notification stating something like: "Thank you for submitting your comments." I did not receive any confirmation e-mail from Rogers acknowledging receipt.
Let's see what happens after this... |
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| reply to Michael9009
All because you called in to whine about paying the $6.95 that everyone else pays for the 'system access fee'.
Hope it was worth it. |
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 elwoodbluesElwood BluesPremium
join:2006-08-30
HarperLand
 ·Cybersurf Intern..
| said by chepoz :All because you called in to whine about paying the $6.95 that everyone else pays for the 'system access fee'.
Hope it was worth it.
I don't pay that, I pay like 2 bucks and I want that to go away too.
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No, I didn't. Honest... I ran out of gas. I... I had a flat tire. I didn't have enough money for cab fare. My tux didn't come back from the cleaners. An old friend came in from out of town. Someone stole my car. There was an earthquake....... |
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| reply to Michael9009
said by Michael9009:HELP, Wireless! Dinged $383.5 in SMS Charges. What to do? I have been a Rogers Wireless loyal customer for 15 years.
You're posting from Toronto where Wind service is good.
Suggest you switch to Wind for their unlimited text plans and lower costs
»www.windmobile.ca/en/Pages/Unlim···ans.aspx |
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 dillyhammerA. Good. Start.Premium,MVM
join:2010-01-09
Hamilton, ON
kudos:9
·Start Communicat..
·Cogeco Cable
·TekSavvy DSL
·Caneris
| Yep. Couldn't be happier. Anyone doing business directly with Robellus get's no sympathy from me.
Mike
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Cogeco - The New UBB Devil -»[Burloak] Usage Based Billing Nightmare
Cogeco UBB, No Modem Required - »[Niagara] 40gb of "usage" while the modem is unplugged |
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| reply to MaynardKrebs
said by MaynardKrebs:said by Michael9009:HELP, Wireless! Dinged $383.5 in SMS Charges. What to do? I have been a Rogers Wireless loyal customer for 15 years.
You're posting from Toronto where Wind service is good. Suggest you switch to Wind for their unlimited text plans and lower costs » www.windmobile.ca/en/Pages/Unlim···ans.aspx You are right, that would not be a bad idea, but they do not offer the iPhone, unfortunately. I am a Mac user (computer, iPad, iPhone, Time Capsule, Apple TV), so I'd prefer to stick with the iPhone.
Again, I had good relations with Rogers over the years and I am surprised about their approach now, trying to make a fast buck on me. Are they that desperate to make money through any possible means?... |
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| said by Michael9009:said by MaynardKrebs:said by Michael9009:HELP, Wireless! Dinged $383.5 in SMS Charges. What to do? I have been a Rogers Wireless loyal customer for 15 years.
You're posting from Toronto where Wind service is good. Suggest you switch to Wind for their unlimited text plans and lower costs » www.windmobile.ca/en/Pages/Unlim···ans.aspx You are right, that would not be a bad idea, but they do not offer the iPhone, unfortunately. I am a Mac user (computer, iPad, iPhone, Time Capsule, Apple TV), so I'd prefer to stick with the iPhone. Again, I had good relations with Rogers over the years and I am surprised about their approach now, trying to make a fast buck on me. Are they that desperate to make money through any possible means?... Pick your poison.
Fido ($56 plan - only around until tomorrow I think) might be a better home for you than Rogers proper, or perhaps Telus.
Nothing Rogers does surprises me whatsoever. |
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dillyhammerA. Good. Start.Premium,MVM
join:2010-01-09
Hamilton, ON
kudos:9 Reviews:
·Start Communicat..
·Cogeco Cable
·TekSavvy DSL
·Caneris
| reply to Michael9009
said by Michael9009:Again, I had good relations with Rogers over the years and I am surprised about their approach now, trying to make a fast buck on me. Are they that desperate to make money through any possible means?...
You have a contract with them until 14 December, 2015. This will be anything but "fast". Long slow and painful is far more likely - and there's not a damn thing you can do about it but pay.
There's a reason we call them Robbers around here.
Mike
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Cogeco - The New UBB Devil -»[Burloak] Usage Based Billing Nightmare
Cogeco UBB, No Modem Required - »[Niagara] 40gb of "usage" while the modem is unplugged |
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yyzlhr
join:2012-09-03
Scarborough, ON
kudos:1 | OP should not pay these charges at all. If this played out exactly the way the OP described, it will be easily reversed by the OOP or CCTS. |
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| reply to Michael9009
said by Michael9009:Update: After talking again to Customer Relations and to another Manager, we did not reach any agreement.
Next, I submitted an online complaint to the Rogers Office of the President. On the website there was a notification stating something like: "Thank you for submitting your comments." I did not receive any confirmation e-mail from Rogers acknowledging receipt.
Let's see what happens after this...
This was the statement on the Rogers website when I submitted my complaint to the Office of the President: "Office of the President will review your inquiry and respond within 72 hours. If we are unable to meet this deadline, we will contact you to advise when you can expect a response."
It's been now 72 hours since I submitted the complaint, excluding the statutory holiday of 1 January, and I did not hear anything back from Rogers. Is this non-response typical? Has anyone got a phone number for the Office of the President? Thanks. |
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yyzlhr
join:2012-09-03
Scarborough, ON
kudos:1 Reviews:
·Rogers Hi-Speed
| said by Michael9009:said by Michael9009:Update: After talking again to Customer Relations and to another Manager, we did not reach any agreement.
Next, I submitted an online complaint to the Rogers Office of the President. On the website there was a notification stating something like: "Thank you for submitting your comments." I did not receive any confirmation e-mail from Rogers acknowledging receipt.
Let's see what happens after this...
This was the statement on the Rogers website when I submitted my complaint to the Office of the President: "Office of the President will review your inquiry and respond within 72 hours. If we are unable to meet this deadline, we will contact you to advise when you can expect a response." It's been now 72 hours since I submitted the complaint, excluding the statutory holiday of 1 January, and I did not hear anything back from Rogers. Is this non-response typical? Has anyone got a phone number for the Office of the President? Thanks. There is no phone number for the office of the president. Each Office of the president representative has their own direct line and extension. If you call them, before they have initiated contact with you, they will not help you.
You also submitted your complaint on New Years Eve, likely nobody was present at the office on that date, and there was definitely nobody there on New Years Day. You'll probably get an email from them tomorrow or saturday from an actual rep telling you that they've received your complaint and their timeline for getting back to you. |
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| said by yyzlhr:There is no phone number for the office of the president. Each Office of the president representative has their own direct line and extension. If you call them, before they have initiated contact with you, they will not help you.
You also submitted your complaint on New Years Eve, likely nobody was present at the office on that date, and there was definitely nobody there on New Years Day. You'll probably get an email from them tomorrow or saturday from an actual rep telling you that they've received your complaint and their timeline for getting back to you.
Thanks, it makes perfect sense what you're saying. I will wait until Monday. I noticed that they also have a Mo-Fr live chat option on their website. |
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elwoodbluesElwood BluesPremium
join:2006-08-30
HarperLand Reviews:
·Cybersurf Intern..
| reply to J E F F
No the iPhone 5s/6 whatever they call it
won't support AWS, Tmobile has been moving their network around in order to support the iPhone global model.
That and none of the cheaper providers have LTE, nor do they have the spectrum to handle it. |
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| reply to Michael9009
Almost 200 hours have passed since I submitted my complaint to the Office of the President and still no response from them. I am not sure what to do... |
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elwoodbluesElwood BluesPremium
join:2006-08-30
HarperLand Reviews:
·Cybersurf Intern..
| said by Michael9009:Almost 200 hours have passed since I submitted my complaint to the Office of the President and still no response from them. I am not sure what to do...
CCTS, they are none responsive, so kick up a notch.
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No, I didn't. Honest... I ran out of gas. I... I had a flat tire. I didn't have enough money for cab fare. My tux didn't come back from the cleaners. An old friend came in from out of town. Someone stole my car. There was an earthquake....... |
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J E F FWhatta Ya Think About Dat?Premium
join:2004-04-01
Kitchener, ON
kudos:1 Reviews:
·Rogers Portable ..
·WIND Mobile
·Rogers Hi-Speed
·magicjack.com
| reply to Michael9009
said by Michael9009:Almost 200 hours have passed since I submitted my complaint to the Office of the President and still no response from them. I am not sure what to do...
I told you that you'd need to get to the office of president via phone, not web. You'll get transferred, eventually. You get through, they take your info, they get back to you within 12-24 hours.
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If you can't explain it simply, you don't understand it well enough. - Albert Einstein |
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| reply to Michael9009
Hi there,
it looks like you may have a billing dispute regarding extra SMS charges on your account.
It seems as though you have been attempting to resolve the situation with your service provider. If you are unable to come to a reasonable resolution, you may wish to file a complaint with the Commissioner for Complaints for Telecommunications services (CCTS). We're an independent organization that works with you and your participating Canadian telecommunications service provider to resolve complaints.
Visit »ccts-cprst.ca for more information, and to file a complaint.
Commissioner for Complaints for Telecommunications Services
1-888-221-1687 |
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