File a complaint online with the Office of the President. Talk to them. If they won't pull the call logs and resolve this properly, ask to escalate it to the Ombudsman at Rogers (who can and does pull call logs).
If they won't escalate to Ombudsman, file a complaint with CCTS. »
www.ccts-cprst.ca/Make sure to rite down days & times you were on the phone with Rogers to sort this out, so that you can show a log of actually trying to work this out with Rogers. If its excessive, you may be able to get money out of Rogers for sitting on the phone with them constantly to get it worked out.
