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resa1983
Premium
join:2008-03-10
North York, ON
kudos:10
reply to Michael9009

Re: HELP, Wireless! Dinged $383.5 in SMS Charges. What to do?

File a complaint online with the Office of the President. Talk to them. If they won't pull the call logs and resolve this properly, ask to escalate it to the Ombudsman at Rogers (who can and does pull call logs).

If they won't escalate to Ombudsman, file a complaint with CCTS. »www.ccts-cprst.ca/
Make sure to rite down days & times you were on the phone with Rogers to sort this out, so that you can show a log of actually trying to work this out with Rogers. If its excessive, you may be able to get money out of Rogers for sitting on the phone with them constantly to get it worked out.
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Battle.net Tech Support MVP


zacron
Premium
join:2008-11-26
canada
Resa, don't you work for Acanac? You're screen name looks familiar.

Zacron
--
"Recognize, Realize, and Repent"

resa1983
Premium
join:2008-03-10
North York, ON
kudos:10
said by zacron:

Resa, don't you work for Acanac? You're screen name looks familiar.

Zacron

Nope. I work for a very small accounting firm here in Toronto.
Might recognize me from the Rogers vs WoW threads, but I mostly post in TSI's forum, and Cdn Broadband, keeping ppl up to date on speedmatching filings.
--
Battle.net Tech Support MVP