|reply to Spice300 |
Re: Upload :: 12 Kbps 2 kB/s
said by Spice300:So, I contacted via email one of those Customer Care folks (aka CSRs; Company Script Readers) with this request:
...because we see nothing wrong, we will not fix your slow speeds.
quote:And the response was:
Subject: SMTS data on TRIA's coding/modulation
WB-1: 163 Exede 5
IP Address 10.xxxxx
MAC Address 00xxxx
Serial Number 2xxxxxx
Could someone evaluate if TRIA's output is running in a degraded mode? Rx SNR is good at around 11dB.
quote:Did the CSR really say that? What's so "difficult" about that request? Has CSR even heard of the word "SMTS?"
We would be happy to assist you.....As you can imagine this is difficult to address through E-mail or chat, and is best done and needs to be done over the phone with our tech team.....
Call tech team? Like how many times in past eight months did someone ask this question?