reply to BETA
Re: Slow internet speeds at night I had great service for a year, Nov. 2012 to be exact. From there everything went down hill a month gone by and nothing was getting resolved. Finally bit the bullet and contacted charter direct before they got eliminated and my issue was fixed within a matter of days. Now its back to same issue. They also tried to pull a fast one on me and charge me for a service call when I had wire maintenance on my subscription.