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user177

@rogers.com
reply to mlaposta

Re: Acanac refuse to offer full refunds ... beware!!

I completely agree (you can read how we got scammed in my post below). I'm not willing to let them to get away with it. If they checked the service availability before charging us, all this frustration could be avoided. Most upsetting though, in every attempt to contact this company and get something resolved, you get another slap in the face and feel that they really-really don't care. Once they have your money, they are not willing even to read correspondence carefully or listen to you on the phone.

I've contacted Toronto Star and will try to bring attention to the terrible customer service this company provides. Which is really sad, because this kind of company is our hope for some fair competition in the field.


mlaposta

join:2008-01-20
Dorval, QC
I actually read your post after I posted mine ... thought we might have been the same person for a second!!

I boggles the mind at how little Acanac cares.
I'm pretty sure my only avenue left at this point is small claims court, so I'll be looking at opening a case once the holidays are over.

Hopefully you have better luck than I did!