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ieu3746

@metrocast.net

speed increases

Would appreciate if someone would post when they notice the speed increases so we can all reset our modems.

Happy New Year!

NetworkNH

join:2009-08-10
Northwood, NH
Will do! I plan on calling tech support tonight after midnight to see if they can provision my modem with the new speeds, if so...I'll spread the word!

Happy New Year!

quantumred

join:2010-01-05
East Lyme, CT
reply to ieu3746
I'm also thinking a modem reboot may be necessary, so I hope someone will share the info when the new speeds are available.


ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
kudos:4
reply to ieu3746
According to metrocast it will be active "during the month".


icedcorn
IcedCorn
Premium
join:2007-07-08
Rochester, NH
reply to ieu3746
No difference for me right now. Still getting 25/2 after a reset.

But we now have WGBH, Jewish Broadcasting Network (?!) and a $7 a month fee increase...


billh491

join:2001-08-09
Pomfret Center, CT
reply to ieu3746
At 8pm on the 2nd I rebooted my modem and did a speed test no change in speed her in NE CT.


icedcorn
IcedCorn
Premium
join:2007-07-08
Rochester, NH
reply to ieu3746
Nothing here either. Still 25/2


koan00

@metrocast.net
reply to ieu3746
Just got it here in MD.

Tested 36.55 down / 2.48 up at speedtest.net

NetworkNH

join:2009-08-10
Northwood, NH
reply to ieu3746
Just called and confirmed they are live here in Northwood, NH. Support rep refreshed my modem and....




nelamvr6
High-End Headphoniac
Premium
join:2000-11-28
New London, CT
reply to ieu3746
Still no change here in CT...


eu57473

@metrocast.net
I had to call their support number--took about a minute and the new speeds were active on my modem.

If you don't have the new speeds yet (Maryand) call the support number and they will gladly reboot and reset your modem while you speak with them.


ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
kudos:4
Chatted with a rep online, said no date. Showed him the link on dslreports, said he would reboot my modem, and that was it. No change.


jrobert69
How High?
Premium
join:2001-05-19
Rochester, NH
reply to ieu3746
It will be here before you know it.
--
Spring at last


N3CAL
Premium
join:2005-04-27
Lexington Park, MD
reply to ptrowski
No update here in Maryland (Lexington Park) as well! I just talked with tech support and he could not give me a date when the upgrade will happen.


koan00

@metrocast.net
reply to ieu3746
Not to hijack, but if anyone else is getting speeds that are all over the place. I have been tracking an issue with wildly varying speeds mostly occurring during peak times. It started just recently. Successive tests would yields were from 2 Mbps all the way up to full speed and everywhere in between.

Tonight I finally go through to a good rep that said they were aware of the issue but had no ETA on the fix. He wouldn't give me any other details other than "node work" was being performed. Not sure of how widespread the effects are , but I'm in MD.

quantumred

join:2010-01-05
East Lyme, CT
reply to ieu3746
So when does the price increase take effect?


urjfjdj

@metrocast.net
I'm in Lexington Park, MD and I got the new speeds after I called tech support and they reset my modem from their end. The number I called is 877 817 8002.

I'm supposed to be getting 15 down, and I've been consistently getting 16.5 down all day since I called.


icedcorn
IcedCorn
Premium
join:2007-07-08
Rochester, NH
Metrocast was supporting 25 down at the end of last year at least in the NH system. The Ultra tier is supposed to be 35 down starting this month -- but I haven't seen it yet.

The Metrocast NH Facebook page has a post from Metro saying it's scheduled for January but no specific date yet.

I just keep rebooting the modem and running a speedtest to see if it happens.

(I think if you aren't at Ultra tier you can get the speed increase easily -- but it still seems 25 is the cap)

jcantara

join:2009-01-25
Tilton, NH
reply to ieu3746
I rebooted my modem, but was still getting 25mbps down. I opened a support chat and the tech was able to do something, no cable modem reboot required, and now I'm getting 35mbps down.




icedcorn
IcedCorn
Premium
join:2007-07-08
Rochester, NH
nice!

quantumred

join:2010-01-05
East Lyme, CT
reply to ieu3746
Anybody in CT have any luck yet?

ke3qz8

join:2006-12-31
Hollywood, MD
reply to ieu3746
Maryland here. Had the 12Mb service, went into local office and asked to be upgraded to 35Mb. Drove home and speedtest.net shows 34.2Mb....good enough.


icedcorn
IcedCorn
Premium
join:2007-07-08
Rochester, NH
reply to ieu3746
I just tried support by email and was told its not in Rochester...I just don't know if I got someone who knows what's going or got the stock answer.


ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
kudos:4
That's at least better than the guy I chatted with via the website last night.


ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
kudos:4
reply to quantumred
said by quantumred:

Anybody in CT have any luck yet?

Popped up here.


--
"So, Lone Starr, now you see that evil will always triumph because good is dumb."

Have you been touched by his noodly appendage? »www.venganza.org


nelamvr6
High-End Headphoniac
Premium
join:2000-11-28
New London, CT
said by ptrowski:

said by quantumred:

Anybody in CT have any luck yet?

Popped up here.



Did you have to do any interfacing with support personnel to get it going?

I'm on the Gamer package, I should be getting the speed increase, right?

quantumred

join:2010-01-05
East Lyme, CT
If you're on Gamer, you should be going up to 35x2 just like ptrowski. I'm also on Gamer, and it's not working for me yet either.


ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
kudos:4
reply to nelamvr6
Right. When I chatted with support last night, I asked if I had to reach out to them to get a new config file. They told me it was not upgraded yet, I pointed to this thread saying NH and MD were active. His response was I will reset your modem and it will drop this chat. I did not see any changes until I posted here.


nelamvr6
High-End Headphoniac
Premium
join:2000-11-28
New London, CT
reply to ieu3746
I guess we'll get it when we get it.

I can't complain too much, here in CT we've been Metrocast's favorite child for a long while, we were the first to get so many things, so I can stand to let the other guys have a time in the limelight I suppose...


veloct
Go Pats
Premium
join:2003-01-21
Moosup, CT
reply to ieu3746
Same here, I'm in Plainfield so ill wait for the config to be pushed. I rest the modem this morning and I'm still seeing 25/2