Company Forums » Companies beginning with M » Metrocast Communications > speed increases

speed increases

Will do! I plan on calling tech support tonight after midnight to see if they can provision my modem with the new speeds, if so...I'll spread the word!

Happy New Year!

reply to ieu3746
I'm also thinking a modem reboot may be necessary, so I hope someone will share the info when the new speeds are available.

reply to ieu3746
According to metrocast it will be active "during the month".

reply to ieu3746
No difference for me right now. Still getting 25/2 after a reset.

But we now have WGBH, Jewish Broadcasting Network (?!) and a $7 a month fee increase...

reply to ieu3746
At 8pm on the 2nd I rebooted my modem and did a speed test no change in speed her in NE CT.

reply to ieu3746
Nothing here either. Still 25/2

reply to ieu3746
Just got it here in MD.

Tested 36.55 down / 2.48 up at speedtest.net

reply to ieu3746
Just called and confirmed they are live here in Northwood, NH. Support rep refreshed my modem and....

reply to ieu3746
Still no change here in CT...

I had to call their support number--took about a minute and the new speeds were active on my modem.

If you don't have the new speeds yet (Maryand) call the support number and they will gladly reboot and reset your modem while you speak with them.

Chatted with a rep online, said no date. Showed him the link on dslreports, said he would reboot my modem, and that was it. No change.

reply to ieu3746
It will be here before you know it.
--
Spring at last

reply to ptrowski
No update here in Maryland (Lexington Park) as well! I just talked with tech support and he could not give me a date when the upgrade will happen.

reply to ieu3746
Not to hijack, but if anyone else is getting speeds that are all over the place. I have been tracking an issue with wildly varying speeds mostly occurring during peak times. It started just recently. Successive tests would yields were from 2 Mbps all the way up to full speed and everywhere in between.

Tonight I finally go through to a good rep that said they were aware of the issue but had no ETA on the fix. He wouldn't give me any other details other than "node work" was being performed. Not sure of how widespread the effects are , but I'm in MD.

reply to ieu3746
So when does the price increase take effect?

I'm in Lexington Park, MD and I got the new speeds after I called tech support and they reset my modem from their end. The number I called is 877 817 8002.

I'm supposed to be getting 15 down, and I've been consistently getting 16.5 down all day since I called.

Metrocast was supporting 25 down at the end of last year at least in the NH system. The Ultra tier is supposed to be 35 down starting this month -- but I haven't seen it yet.

The Metrocast NH Facebook page has a post from Metro saying it's scheduled for January but no specific date yet.

I just keep rebooting the modem and running a speedtest to see if it happens.

(I think if you aren't at Ultra tier you can get the speed increase easily -- but it still seems 25 is the cap)

reply to ieu3746
I rebooted my modem, but was still getting 25mbps down. I opened a support chat and the tech was able to do something, no cable modem reboot required, and now I'm getting 35mbps down.

nice!