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quantumred

join:2010-01-05
East Lyme, CT
reply to ieu3746

Re: speed increases

Anybody in CT have any luck yet?


ke3qz8

join:2006-12-31
Hollywood, MD
reply to ieu3746

Maryland here. Had the 12Mb service, went into local office and asked to be upgraded to 35Mb. Drove home and speedtest.net shows 34.2Mb....good enough.



icedcorn
IcedCorn
Premium
join:2007-07-08
Rochester, NH
reply to ieu3746

I just tried support by email and was told its not in Rochester...I just don't know if I got someone who knows what's going or got the stock answer.



ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
kudos:4

That's at least better than the guy I chatted with via the website last night.



ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
kudos:4
reply to quantumred

said by quantumred:

Anybody in CT have any luck yet?

Popped up here.


--
"So, Lone Starr, now you see that evil will always triumph because good is dumb."

Have you been touched by his noodly appendage? »www.venganza.org


nelamvr6
High-End Headphoniac
Premium
join:2000-11-28
New London, CT

said by ptrowski:

said by quantumred:

Anybody in CT have any luck yet?

Popped up here.



Did you have to do any interfacing with support personnel to get it going?

I'm on the Gamer package, I should be getting the speed increase, right?

quantumred

join:2010-01-05
East Lyme, CT

If you're on Gamer, you should be going up to 35x2 just like ptrowski. I'm also on Gamer, and it's not working for me yet either.



ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
kudos:4
reply to nelamvr6

Right. When I chatted with support last night, I asked if I had to reach out to them to get a new config file. They told me it was not upgraded yet, I pointed to this thread saying NH and MD were active. His response was I will reset your modem and it will drop this chat. I did not see any changes until I posted here.



nelamvr6
High-End Headphoniac
Premium
join:2000-11-28
New London, CT
reply to ieu3746

I guess we'll get it when we get it.

I can't complain too much, here in CT we've been Metrocast's favorite child for a long while, we were the first to get so many things, so I can stand to let the other guys have a time in the limelight I suppose...



veloct
Go Pats
Premium
join:2003-01-21
Moosup, CT
reply to ieu3746

Same here, I'm in Plainfield so ill wait for the config to be pushed. I rest the modem this morning and I'm still seeing 25/2



ptrowski
Got Helix?
Premium
join:2005-03-14
Putnam, CT
kudos:4

I would say use the chat feature and have them do it. No waiting.



Jeff G

join:2001-07-31
Dayville, CT
reply to ieu3746

I went the chat method but I be in!!!

»www.speedtest.net/result/2420028803.png



Jeff G

join:2001-07-31
Dayville, CT

www.speedtest.net/result/2420028803.png'

Camper52

join:2004-02-20
Quaker Hill, CT

Chatted only also and got it.

»www.speedtest.net/result/2420157111.png



billh491

join:2001-08-09
Pomfret Center, CT
reply to ieu3746

I chatted with MikeF and he would not upgrade me! I will give it a day or two then call in.



nelamvr6
High-End Headphoniac
Premium
join:2000-11-28
New London, CT

said by billh491:

I chatted with MikeF and he would not upgrade me! I will give it a day or two then call in.

Did he say why?


billh491

join:2001-08-09
Pomfret Center, CT
reply to ieu3746

He said they were working on upgrading everyone this month. Bottom line he implied I would get when I get it.

I pointed out this thread and he said the posters were not from MC I told him that the people posting that they chatted and got the upgrade were people that I have known for years and I believe them when they say they got it that way.


quantumred

join:2010-01-05
East Lyme, CT

I thought I remember something along this line from a previous upgrade. You had to get one of the "good" support folk, so maybe just avoid that one. I haven't tried yet, will give it a shot tomorrow.



icedcorn
IcedCorn
Premium
join:2007-07-08
Rochester, NH

Still no luck in NH here. It is definitely chat roulette -- you could get someone reading a script -- or you could get someone who knows what docsis 3.0 is and will do anything in their power to help you...

I haven't gotten lucky yet.


jcantara

join:2009-01-25
Tilton, NH

said by icedcorn:

It is definitely chat roulette

Well, it's slightly better than chat roulette I hope. There shouldn't be penises in the support chat.

I'm still getting the new speeds. Been very solid so far, possibly because only a few people have it yet.




billh491

join:2001-08-09
Pomfret Center, CT
reply to ieu3746

Well I am sure they are working to get us all upgraded as soon as they can. But like most people I hope mine is sooner then later.



veloct
Go Pats
Premium
join:2003-01-21
Moosup, CT
reply to ieu3746

I got updated tonight. Getting 32/2.5 pretty steady now.


quantumred

join:2010-01-05
East Lyme, CT

said by veloct:

I got updated tonight. Getting 32/2.5 pretty steady now.

Did you request it, or did you reboot your modem?


jrobert69
How High?
Premium
join:2001-05-19
Rochester, NH
reply to ieu3746

Just rebooted getting bursts over 30 in Rochester
--
Spring at last


quantumred

join:2010-01-05
East Lyme, CT

1 recommendation

I got the update:




I did not request it, but I did restart the modem via the config page. I happened to run a speedtest right before the reboot, and it was ~26k down, and after it is about 37k down.

I didn't see anything in the modem log that suggested anything was updated or changed, but it worked.


billh491

join:2001-08-09
Pomfret Center, CT

1 recommendation

reply to ieu3746

Rebooted and I'm in!



icedcorn
IcedCorn
Premium
join:2007-07-08
Rochester, NH

1 recommendation

I'm up too, thanks to those that took care of me!


I remember when Metrocast was only one way down and we had to connect by phone line for upstream. I think we were excited because we had 2 MB down.

Now we complain when our upstream is "only" 2 meg up.

I am very , very old now. LOL



N3CAL
Premium
join:2005-04-27
Lexington Park, MD

I'm Up as well here in Lexington Park, Maryland. Thanks!



jrobert69
How High?
Premium
join:2001-05-19
Rochester, NH
reply to ieu3746

Got new modem, now its consistant

»www.speedtest.net/result/2428895049.png
--
Spring at last



tenpin784
I Went To The Dark Side?

join:2001-03-30
Brierfield, AL
reply to ieu3746

You guys are lucky!! I am no longer in their area, and can only get ATT DSL.....6mx512k....yuck!