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6:28:27 PM : Jennifer B. has joined this session!
6:28:27 PM : Connected with Jennifer B.. Your reference number for this chat session is 453953.
6:28:42 PM : Jennifer B.: Welcome to the Windstream Internet Technical Support Chat, my name is Jennifer, I have been assigned to assist you.
6:28:48 PM : Jennifer B.: I apologize about that trouble you are having and I can assist with that today. Just a moment while I look into that.
6:28:48 PM : Jennifer B.: For verification purposes may I please have the name and address on the account.
6:29:02 PM : Ron:
6:29:06 PM : Ron:
6:29:47 PM : Jennifer B.: Thank you for verifying the account for me
6:29:53 PM : Jennifer B.: There is still an latency outage on the account.
6:30:15 PM : Ron: Is that the story you are sticking to until you lose subcribers?
6:30:31 PM : Ron: Internet works fine when no one else is using it
6:31:03 PM : Ron: even since the last time I called in 2 days ago and go the "latency outage, DSLAM" story
6:31:35 PM : Ron: It's not a latency outage. It's more like WS has oversold their antiquated service and the hardware can't handle the workload
6:31:58 PM : Jennifer B.: Over subscribe, so they have to add more lines to handle the load
6:32:24 PM : Ron: I know it's oversold, you don't have to tell me that :D
6:32:45 PM : Ron: All your customers get is stories and outrageous completion dates
6:33:12 PM : Ron: Not just in my area......It's widespread across the nation as I'm sure you are well aware of
6:33:46 PM : Jennifer B.: It varies
6:34:07 PM : Ron: an SNR of 7.0 is ridiculous
6:34:16 PM : Ron: Pings of 300 are ridiculous
6:34:28 PM : Ron: speeds of less than half of what I'm paying for is ridiculous
6:34:42 PM : Ron: and a $10/month credit doesn't cut it
6:35:48 PM : Jennifer B.: I do apologize for that but I can understand
6:36:24 PM : Ron: Ping statistics for 74.125.227.115:
Packets: Sent = 50, Received = 45, Lost = 5 (10% loss),
Approximate round trip times in milli-seconds:
Minimum = 64ms, Maximum = 292ms, Average = 177ms
6:37:28 PM : Ron: http://www.speedtest.net/result/2405925214.png
6:37:43 PM : Jennifer B.: Oh ok
6:39:26 PM : Ron: http://www.speedtest.net/result/2405926887.png
6:39:31 PM : Jennifer B.: I am sorry for the inconvenience being caused, but they are working on the issue for the customer affected in the area
6:40:17 PM : Ron: How many times do your customers have to complain before your company takes action and fixes pre-existing problems and the new ones that arise?
6:40:23 PM : Ron: Where is the problem area?
6:41:33 PM : Jennifer B.: It doesn't state where the problem area is
6:42:14 PM : Ron: Then how do you know the "latency outage" is affecting my service?
6:44:23 PM : Jennifer B.: It doesn't give me the exact pin location where the problems started, the outage has limited notes, since all the notes are with the engineer dept
6:48:21 PM : Ron: I need contact information for supervisors, engineering department. Can you provide that to me without me knocking on the CEO's door? Which I am willing to do if I have to.
6:48:27 PM : Ron: I've done it before and will do it again
6:53:33 PM : The session has ended!
Pretty sad if you ask me.