dslreports logo
site
 
    All Forums Hot Topics Gallery
spc

spacer




how-to block ads


Search Topic:
uniqs
3297
share rss forum feed

Goliath13

join:2009-07-10

Alternative to voip.ms ?

Hi,
I'm looking for an alternative to voip.ms. We currently have 3 dids with them and reliability has been an issue on and off and I do have issues with taking a long time to hear ring back on calls once in a while.

Anyway, I'm experimenting with callcentric but they don't have the same sub-account system that voip.ms does. With voip.ms I can create a sub-account for another phone and create a ring group with 2 phones for a single phone number. With Callcentric, for the same thing to work, each phone has to have its own separate account, with separate billing and all the hassle associated with it.

I've heard about Anveo here but would I be able to achieve the same thing as voip.ms? Any other companies out there that provide dependable service?

Thx & Happy New Year!


grand total

join:2005-10-26
Mississauga
kudos:2
Reviews:
·Anveo
·VMedia

1 recommendation

said by Goliath13:

I've heard about Anveo here but would I be able to achieve the same thing as voip.ms? Any other companies out there that provide dependable service?

I switched from VoIP.MS to Anveo. Very happy with the service. I still have a balance in the VoIP.MS account, just in case, but at this point I can't see using it.

You can have multiple sub-accounts (users in Anveo), but not as cheaply as VoIP.MS. The 'free' Anveo package gives you only 2 users you can add a 3rd for $5 per month or upgrade to the 'starter' package for $6.55 per month which gives you 3.

If I have one complaint about Anveo it is that they can easily nickel and dime you if you're not careful, but I can put up with that because the service has been faultless and, more importantly, my wife agrees!
--
DPC3825 (bridged mode) - WRT610N + Tomato - Panasonic KX-TGP500 - Asterisk 11.0.2 on Virtual Server
Anveo - FreePhoneLine - Voxbeam - Numbergroup - Callcentric - VoIP.MS - Localphone - UKDDI

Goliath13

join:2009-07-10

Thanks for the reply.
When you say "users" does that mean sub-accounts or channels under each DID? I would need to eventually port 3 DIDs. Would that mean that I would need to have 3 different users?
CallCentric provides 3 channels per DID but they can't be used with a different device I guess or at least they didn't recommend that.
I'm just trying to figure out how it would work with Anveo as it seems like the most probable option at this point.


grand total

join:2005-10-26
Mississauga
kudos:2
Reviews:
·Anveo
·VMedia

said by Goliath13:

Thanks for the reply.
When you say "users" does that mean sub-accounts or channels under each DID? I would need to eventually port 3 DIDs. Would that mean that I would need to have 3 different users?
CallCentric provides 3 channels per DID but they can't be used with a different device I guess or at least they didn't recommend that.
I'm just trying to figure out how it would work with Anveo as it seems like the most probable option at this point.

Users are sub-accounts in VoIP.MS speak. You need as many users as you have telephone instruments. You can have any or all DIDs ring any or all telephones.
--
DPC3825 (bridged mode) - WRT610N + Tomato - Panasonic KX-TGP500 - Asterisk 11.0.2 on Virtual Server
Anveo - FreePhoneLine - Voxbeam - Numbergroup - Callcentric - VoIP.MS - Localphone - UKDDI

Goliath13

join:2009-07-10

So, if I have 3 telephones with 3 DIDs, I would need 3 users which would necessitate getting the additional $5 upgrade of 6.55 plan?
Does the plan encompass all DIDs though or is it just for a single DID? If I had to get a 6.55 plan for each DID I guess it wouldn't be worth it.
Ordering the pay as you go plan is I think $1.95 per DID a month with Anveo right? Plus a certain per minute rate plan.

I'm just trying to get a handle on what the final total is going to be.
Forgot to mention that one DID is a toll free number.

I'm going to be using CallWithUs for the outgoing calls from now on though. I've never had any issue at all with them over years of using them.


grand total

join:2005-10-26
Mississauga
kudos:2
Reviews:
·Anveo
·VMedia

said by Goliath13:

So, if I have 3 telephones with 3 DIDs, I would need 3 users which would necessitate getting the additional $5 upgrade of 6.55 plan?
Does the plan encompass all DIDs though or is it just for a single DID? If I had to get a 6.55 plan for each DID I guess it wouldn't be worth it.
Ordering the pay as you go plan is I think $1.95 per DID a month with Anveo right? Plus a certain per minute rate plan.

I'm just trying to get a handle on what the final total is going to be.
Forgot to mention that one DID is a toll free number.

I'm going to be using CallWithUs for the outgoing calls from now on though. I've never had any issue at all with them over years of using them.

3 telephones = 3 users, so 'free' plan + $5 upgrade or $6.55 plan. Either way it covers all 3 numbers. You should check that Anveo can port all your numbers.

Incoming unlimited DIDs are $2 per month, toll-free is $1.49 per month plus 1.9 cents per minute.

How will you use CWU for outgoing? Do you have some sort of PBX? In that case maybe you wouldn't need a third user.
--
DPC3825 (bridged mode) - WRT610N + Tomato - Panasonic KX-TGP500 - Asterisk 11.0.2 on Virtual Server
Anveo - FreePhoneLine - Voxbeam - Numbergroup - Callcentric - VoIP.MS - Localphone - UKDDI

Stewart

join:2005-07-13
kudos:21
reply to Goliath13

said by Goliath13:

So, if I have 3 telephones with 3 DIDs, I would need 3 users ...

Not necessarily. "Users" correspond (roughly) to SIP registrations. If you have three stand-alone IP desk phones, without a PBX or other consolidation hardware at your end, you would need three users, even if you have only one DID. However, if you have e.g. a Gigaset or Panasonic cordless IP phone system, you could have DID A ring handset A, DID B ring handset B, etc., with only one user. You could do the same thing with two OBi202s, though I'd recommend one user per ATA, so a failure of one device won't affect the other(s).

If you have two or more DIDs, e.g. one toll-free and one local, with incoming calls routed in the same phone(s), the extra DIDs would not require additional users.

What VoIP hardware do you have? What behavior do you want when each of your DIDs are called?

Goliath13

join:2009-07-10

We have 3 Polycom VVX 500s and 1 Polycom VVX 600.

We're sharing 3 DIDs between the 4 phones.

Two lines are shared between 3 phones. 1 Did is for a standalone phone and isn't shared.

I don't have a PBX setup and Polycom unfortunately doesn't have a line-seize setting to allow it to choose Line * on handset or speaker phone pickup. What I've done is make the CallWithUs line the top most line. It's a crude solution but it does the job. Whenever the handset or speakerphone is picked up it goes to line 1.

I'd like all 3 phones to ring whenever a call is made to the 2 Dids. Whoever picks up would answer and if need be can transfer the call between the other phones.

Voip.ms' sub-accounts feature got the job done really nicely but their reliability is a different story.



crazyk4952
Premium
join:2002-02-04
united state
kudos:1
Reviews:
·CenturyLink
·Vitelity VOIP
·Charter
·Callcentric

1 recommendation

reply to grand total

said by grand total:

If I have one complaint about Anveo it is that they can easily nickel and dime you if you're not careful...

^^^this! This is exactly how I feel whenever I consider using Anveo as my primary provider!

SCADAGeo

join:2012-11-08
N California
kudos:2

1 recommendation

reply to Goliath13

said by Goliath13:

Voip.ms' sub-accounts feature got the job done really nicely but their reliability is a different story.

Voip.ms had a rough month.

MartinM mentioned that the new Toronto location is coming online in January, and it's supposed to have more capacity, too.

PX Eliezer7
Premium
join:2008-08-09
Hutt River
kudos:13
Reviews:
·callwithus
·voip.ms

This has been a tough year all around, and I don't just mean VoIP.

I look forward to 2013 and hope that it will be good for all of us.

¡Feliz Año Nuevo!


MartinM
VoIP.ms
Premium,VIP
join:2008-07-21
kudos:3

1 edit
reply to Goliath13

Hello Goliath13,

If there's any way I can help you with the issues you've experiencing, I would be glad to help. Please send me details via PM.

I'm currently on a yacht in Mexico for New Year, and that's how much I care about our customers: While everyone is sipping champagne, I'm surfing DSLReports.

Happy New Year
--
Martin - VoIP.ms


OZO
Premium
join:2003-01-17
kudos:2

Happy New Year to you too


Mango
What router are you using?
Premium
join:2008-12-25
www.toao.net
kudos:12
Reviews:
·Callcentric
·Anveo
·Shaw
·AcroVoice
reply to MartinM

said by MartinM:

I'm currently on a yacht in Mexico for New Year, and that's how much I care about our customers: While everyone is sipping champagne, I'm surfing DSLReports.

You have no idea how envious I am. I've always thought this to be an excellent combination.

JJ_GTA
Premium
join:2009-04-01
Ontario
Reviews:
·voip.ms
·Anveo
·TekSavvy Cable
reply to Stewart

said by Stewart:

Panasonic cordless IP phone system, you could have DID A ring handset A, DID B ring handset B, etc., with only one user.

How do you have multiple DIDs ringing different handsets with only one user/subaccount? I have setup separate users/subaccounts to handle the DIDs ringing to different stations.

I am happy with VoIP.ms and Anveo. They work differently but both have the pros/cons just like any provider.


Arne Bolen
Happy Anveo customer
Premium
join:2009-06-21
Planet Earth
kudos:4
Reviews:
·voip.ms
·callwithus
·Callcentric
reply to PX Eliezer7

said by PX Eliezer7:

I look forward to 2013 and hope that it will be good for all of us.

(20)13 = The Lucky Number.
--
My VoIP News


VexorgTR

join:2012-08-27
Sheffield Lake, OH
kudos:1
Reviews:
·voip.ms
·Callcentric
·callwithus
·CenturyLink
·Clear Wireless

My opinion on a voip provider will depend on your usage (in minutes) and reliability needs. If your DID's are for a business that gets TONS of calls, I have one idea... if its for a home office that gets moderate calls, it's another thing.

Please add that detail.


connor79

join:2011-11-02
reply to Goliath13

We just ditched voip.ms and got all cell phones for our staff. The problem with what you're looking for is that voip.ms isn't just a termination provider but they provide extra features. There's literally hundreds of providers that do what they do, but they require you use your own device or phone system/pbx even a hosted one etc as that's where you typically would set up ring groups etc not from the provider directly. Voip.ms is great in the sense they have all the same features that Asterisk does, ring groupes, queues, IVR etc. Anveo does this as well, but that's why it's a bit hard to find other providers that work the same since most just provide the access. I tested RingCentral recently not sure how their pricing is as I just used their one plan where it acts like a PBX and forwards calls to cell phones but it worked great, with a great interface, but I think the pricing is probably higher than voip.ms but what we have learned the hard way is that you get what you pay for.



Davesnothere
No-BHELL-ity DOES have its Advantages
Premium
join:2009-06-15
START Today!
kudos:7
reply to Mango

said by Mango:

said by MartinM:

I'm currently on a yacht in Mexico for New Year, and that's how much I care about our customers: While everyone is sipping champagne, I'm surfing DSLReports.

You have no idea how envious I am. I've always thought this to be an excellent combination.

 
Yacht-ernet ?

And to paraphrase/bork an old song :

♫ ♬ "Don't it make my Blue eyes Green !" ♫ ♬

--

We have only 2 things about which to worry :
(1) That things may never get back to normal
(2) That they already HAVE !


Trimline
Premium
join:2004-10-24
Windermere, FL
Reviews:
·ObiVoice
·Bright House
·Callcentric
·voip.ms
reply to Goliath13

Check out »www.vitelity.com/services_voip/

They also offer "sub-accounts" for multiple sip registrations on a DID.

They can do outbound CNAM for a one time charge as well. There are discounts available, so check around.


Goliath13

join:2009-07-10
reply to connor79

Thanks for the help connor79.
The lines are for a business environment but our level of usage is very low. We probably have 400 minutes of usage a month between the 3 lines. While we have low usage, it's definitely important to not miss calls from clients or have some other issues with the calls.

I thought about doing some kind of Asterisk setup but I'm not a networking specialist or anything and voip.ms allowed us to achieve PBX functionality without complicating the setup with another piece of equipment.


PX Eliezer7
Premium
join:2008-08-09
Hutt River
kudos:13
Reviews:
·callwithus
·voip.ms
reply to Goliath13

Do you need/use your 3 DID's or do you just need the ability to get 3 incoming calls at a time (which could for example be [one] DID with 3 channels)?

With a modern IP phone plus extra handsets (such as a Panasonic or late-model Gigaset as often discussed here) a [single] DID with multiple channels can do for you what you used to need multiple POTS DID's.


Goliath13

join:2009-07-10

Sorry, I didn't understand that question PX Eliezer.

We might have a situation where 2 calls could be coming in simultaneously into 2 different DIDs. I need to have 3 different DIDs because they handle different parts of our businesses basically. One DID for business A, one DID for business B & C and toll free for business C.


PX Eliezer7
Premium
join:2008-08-09
Hutt River
kudos:13
Reviews:
·callwithus
·voip.ms

said by Goliath13:

I need to have 3 different DIDs because they handle different parts of our businesses basically.

OK, that's good to know. So it [would] be easiest for you to have a provider with subaccounts or the equivalent.

Sometimes we see folks who ended up having multiple DID's in the POTS days even though they didn't need them. Your setup clearly does need them....

Goliath13

join:2009-07-10

I've looked into PBXes as well which is another solution.

It seems to me that if we can get an Asterisk set up going, we would have the most flexibility to go with whichever provider we want. I'm just not super confident in my ability to set it up nicely. How hard would this be to setup for a noob?


SCADAGeo

join:2012-11-08
N California
kudos:2

1 recommendation

said by Goliath13:

It seems to me that if we can get an Asterisk set up going, we would have the most flexibility to go with whichever provider we want. I'm just not super confident in my ability to set it up nicely. How hard would this be to setup for a noob?

It's very easy: The 5-Minute PBX: It’s Incredible PBX 11 Virtual Machine for VirtualBox.

Mango
What router are you using?
Premium
join:2008-12-25
www.toao.net
kudos:12
Reviews:
·Callcentric
·Anveo
·Shaw
·AcroVoice
reply to Goliath13

It's easy to set up Asterisk. But it's not easy to build a fully-featured, high-reliability business phone system. It's certainly possible, and we'll be delighted to give you advice if you need it, but I wouldn't call it easy.

There is some value in using a PBX which allows you to use multiple unreliable service providers, but I would rather use a reliable service provider with PBX features. In this case there are typically fewer points of failure.

My suggestions would be for you to use Anveo if you want to DIY, or otherwise hire a company such as AcroVoice to set up and maintain your system.


PX Eliezer7
Premium
join:2008-08-09
Hutt River
kudos:13

1 recommendation

reply to Goliath13

I've never needed to do that but there are lots of folks here who can advise you.

Note that there are a lot of choices besides Asterisk, such as YATE.

You may want to start a new thread asking for advice on PBX setup.


ConstantineM

join:2011-09-02
San Jose, CA

1 recommendation

reply to Goliath13

Depending on your usage, and if Anveo addons are deemed expensive, you might also integrate pbxes.org into the mix (although it also has its own usage limits), and, for example, configure pbxes.org to use Anveo for incoming calls (or, hey, for starters, you can even try it with VoIP.ms!), and CallWithUs for outgoing etc.

And, yes, you might as well try to use pbxes.org with VoIP.ms itself; in theory (and depending on the specific architecture of their setup), they're supposed to be able to forward incoming calls just fine even when under a relatively severe attack (how it is in practice, I don't know, plus it seems that some of their colocation providers (e.g. the one in Atlanta) don't provide them with "reasonable", whatever that would be, DDoS protections/handling).

P.S. It's surprising noone ever mentions pbxes.org on this forum. I wish I would have found them earlier.


zapattack

join:2012-07-02
CANADA

PBXes.org with V.MS is problematic. It refuses to let me register to most of the American servers. Fortunately LosAngeles does work for me and is close enough.
Also the V.MS portal shows me as unregistered (to PBXes) at times, even though DID calls complete.
The free PBXes package doesn't give you any way of submitting a real trouble ticket.
But, for the amount of working (FREE) features, it is still a good deal and, strangely, more reliable than V.MS.