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joshlevinson

join:2012-12-31
Rutherfordton, NC

[Availability] NetGear 7550 on AT&T problems

-Describe your basic problem
DSL drops frequently - multiple times per hour.
Sometimes all lights will go out, then resume after 30 seconds.
Other times service light will go red, then after 15 seconds blink green before going turning solid green again.

-Type of FastAccess Service (DSL, IFITL, or DFITL)
DSL

-Type and model of modem (if applicable)
Netgear 7550

-Connectivity (USB or Ethernet)
Ethernet & Wireless

-Router type and model (if applicable)
Netgear 7550

-Type of computer(s) and OS version(s)
HP hpe-3820, Windows 8, Lenovo g575 Windows 7

-Any firewall/antivirus software (if applicable)
Microsoft Defender, Windows Firewall.

-What troubleshooting you have already done (if any)
Moved router between all jacks, changed filters, moved to multiple different outlets, changed routers 3 times - first two were 2wire 2701 hg-b's, which exhibited same issue. ATT has run line tests a gazillion times with absolutely no errors or even bad signs. Two techs have come out, poked around and offered suggestions.


medbuyer

join:2003-11-20
kudos:4

let's start with your NID...take a pic of it opened and post it here...


joshlevinson

join:2012-12-31
Rutherfordton, NC
reply to joshlevinson

Click for full size
NID
Sure thing.

The last tech that was out put in a homerun with the filter you see at the top of the NID.

medbuyer

join:2003-11-20
kudos:4
reply to joshlevinson

edit: double post...


medbuyer

join:2003-11-20
kudos:4
reply to joshlevinson

can you trace where that home run goes to or ends up?

you shouldn't need anymore filters on the phone jacks where you connect your modem if it was wired correctly.


joshlevinson

join:2012-12-31
Rutherfordton, NC

I am unsure what you mean by "can you trace where that home run goes to or ends up".
The homerun goes from the NID directly to the jack where the router is plugged in; it is plugged in directly to the wall with no filters. The router is plugged directly into the socket.

I also don't know what you mean by 'anymore filters'.
Are you saying that I don't need filters at all on my phone?
I have one phone, it is plugged into a filter -> the wall jack.


medbuyer

join:2003-11-20
kudos:4
reply to joshlevinson

here's what my NID looks like....

»Re: Cat5/Cat6...... Phone/DSL install

»picasaweb.google.com/lh/photo/-G···dwebsite

what I'm trying to point out is that you need to make sure it was wired right...and2, the phones in your house needs no more filters, just plug in into the phone jack and that should be it...again, IF the homerun wiring was done right...


joshlevinson

join:2012-12-31
Rutherfordton, NC

It was installed by the technician.