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Mr Matt

Eustis, FL
·Embarq Now Centu..

How long should it take to restore service?

I purchased a Verizon 4620LE from Millenicom two weeks ago. I originally had the advanced plan. I asked Millenicom personnel to place the advanced plan on vacation hold on January 1, 2013, they must of gotten confused.

While I was traveling home around 2:00 PM from visiting family a hundred miles from here, Millenicom personnel disconnected the hotspot. I contacted Millenicom about three hours ago and asked them to restore service to the hotspot. I was advised it might take about an hour. Service has not yet been restore. How long should it take to restore service.


Somerset, PA
They did the same thing to me when I got the hotspot. Had to wait til the next day to get mine running again. I believe verizon has to re-authenticate it on the network. Or so I was told when I called back. Guess no one that does this at verizon works the night shift. Plus today was a holiday and all. Tomorrow I'd guess.