Topic 'Re: [Contest] 12 DAYS of GIVEAWAYS' in forum 'TekSavvy' - dslreports.com

Re: [Contest] 12 DAYS of GIVEAWAYS

Tue, 01 Jan 2013 22:41:09 EDT

SHARPSHARK posted : Looks like I've totally missed this giveaway. I was too busy with the shoveling, the overtime and the Windows 8 Pro upgrade. Last time, it was the $99 upgrade fee in March. I think I'm due to add this RSS feed.

Happy New Year! :V
--
SHARPSHARK

Re: [Contest] 12 DAYS of GIVEAWAYS

Tue, 01 Jan 2013 19:54:47 EDT

Bhruic posted : I don't know where you got the idea this was a "customer appreciation contest", as nowhere on the contest page did it state any such thing. In fact, since you don't have to be a customer to sign up for the contest, concluding that it had anything to do with current customers is quite silly.

What they did is get a bunch of people on Facebook to advertise for them. It was evidentally pretty successful considering how many non-customers won, as that means non-customers (or potential customers) would have got exposure to TSI's Facebook presence. Whether or not that exposure translates into more signups is hard to determine, but regardless, "great marketing job" is probably warranted, just not with the sarcasm I assume you attached to your statement of it.

Re: [Contest] 12 DAYS of GIVEAWAYS

Tue, 01 Jan 2013 19:52:18 EDT

Ree posted :

said by Nemo888:

Only one prize won by a customer in the Teksavvy customer appreciation contest.

You look so stupid right now. When I think of the Teksavvy brand I feel mildly annoyed. You paid wads of money to annoy people and produce the opposite result of what you wanted.

Great marketing job.

Actually, it WAS a great marketing job. The fact that 11/12 winners were not customers means there's a pretty good chance that a lot of non-customers entered (either that, or Teksavvy customers are just REALLY unlucky!). Sure, lots of entrants were only in it to win and don't even care what a Teksavvy is, but I'll bet they'll get a few converts out of this contest.

Re: [Contest] 12 DAYS of GIVEAWAYS

Tue, 01 Jan 2013 19:43:20 EDT

Nemo888 posted : Only one prize won by a customer in the Teksavvy customer appreciation contest.

You look so stupid right now. When I think of the Teksavvy brand I feel mildly annoyed. You paid wads of money to annoy people and produce the opposite result of what you wanted.

Great marketing job.

Re: [Contest] 12 DAYS of GIVEAWAYS

Tue, 01 Jan 2013 19:39:55 EDT

TwiztedZero posted :

said by HiVolt:

said by chrisl83:

I just hope for next year, after they find out no customers won.. and half the winners don't even know what teksavvy is, they make it customers only.

Haha yeah I wonder...

Well later this year I expect there will be another Pot of Gold sweepstakes in March? So Y'all better let Teksavvy know you want this one done up right from the get go so TSI Customers can get in on it. And I guess thats gona be a whole other thread and make sure TSI's Marketing Dept. Knows!
:p
--
----|- From the mind located in the shadows of infinity -|----
Nine.Zero.Burp.Nine.Six
Twitter = Twizted Zero
Chat = irc.teksavvy.ca

Re: [Contest] 12 DAYS of GIVEAWAYS

Tue, 01 Jan 2013 19:18:22 EDT

HiVolt posted :

said by chrisl83:

I just hope for next year, after they find out no customers won.. and half the winners don't even know what teksavvy is, they make it customers only.

Haha yeah I wonder...
--
F**K THE NHL. Go Blue Jays 2013!!!

Re: [Contest] 12 DAYS of GIVEAWAYS

Tue, 01 Jan 2013 14:34:05 EDT

TwiztedZero posted :

And now, we await the final VERDICT
[att=1]
I just hope at least ONE of the TWELVE winners was an actual TekSavvy Customer.

GOOD LUCK!
And if you win, let us know here in the Filewinners file thread.

Meanwhiles: Heres hoping beyond hope that I might be the one. (crosses fingers)

--
----|- From the mind located in the shadows of infinity -|----
Nine.Zero.Burp.Nine.Six
Twitter = Twizted Zero
Chat = irc.teksavvy.ca

Re: [Contest] 12 DAYS of GIVEAWAYS

Mon, 31 Dec 2012 10:49:59 EDT

TwiztedZero posted :

Said by: Teksavvy Solutions Inc.
Father time is watching. There's only one day left to enter the 12 Days of Giveaways. Enter now and you could be the lucky winner of a Sony 55" LED 3D Internet TV. Wouldn't this look perfect in your home?

Enter Here - LAST CHANCES! While Theres Still Time!
--
----|- From the mind located in the shadows of infinity -|----
Nine.Zero.Burp.Nine.Six
Twitter = Twizted Zero
Chat = irc.teksavvy.ca

Re: [Contest] 12 DAYS of GIVEAWAYS

Sun, 30 Dec 2012 13:12:02 EDT
TwiztedZero posted : Apparently the TSI Marketing Team controls the contest.
So we'll have to just keep checking in to see who won the subsequent Days 7,8,9 & 10.

And yes I'm just as anxious as the rest of you to know the results.
Its a bit off putting that they haven't continued to post Winners since the middle of the contest - Marketing went on holidays, we assume.

Odd though that while the Marketing team is "away", they're still posting promo's about it on the Facebook page.

Re: [Contest] 12 DAYS of GIVEAWAYS

Sun, 30 Dec 2012 12:04:30 EDT
evil_gusgus posted : We are on day 10 of giveaways and not one giveaway since day 6?

Re: [Contest] 12 DAYS of GIVEAWAYS

Sun, 30 Dec 2012 00:25:04 EDT
TwiztedZero posted : Its almost Over
[att=1]
Click here to go there!
$fontbg Playstation 3, 160GB System | Internet Player with Google TV | Sony 3D Blu-Ray Disc Player | Sony 3D Blu-Ray Home Theatre System | Sony VAIO Duo 11 Ultrabook | Sony 3D Blu-Ray Disc Player | Internet Player with Google TV | Sony 3D Blu-Ray Home Theatre System | Sony A37K DSLR Camera & Lens | Internet Player with Google TV | 46" Sony Bravia LED HX750 Internet HDTV | 55" Sony Bravia LED HX750 Internet HDTV $Fontbg
--
----|- From the mind located in the shadows of infinity -|----
Nine.Zero.Burp.Nine.Six
Twitter = Twizted Zero
Chat = irc.teksavvy.ca

Re: [Contest] 12 DAYS of GIVEAWAYS

Thu, 27 Dec 2012 03:35:55 EDT
TwiztedZero posted : I'm hopeful they'll rectify this in March, if & when they have the Pot of Gold sweepstakes thing again. It just needs to be focused on account holders at large; (and maybe make provisions for the Quebec customers as well through the new Gatineau office).
--
----|- From the mind located in the shadows of infinity -|----
Nine.Zero.Burp.Nine.Six
Twitter = Twizted Zero
Chat = irc.teksavvy.ca

Re: [Contest] 12 DAYS of GIVEAWAYS

Thu, 27 Dec 2012 03:10:59 EDT
chrisl83 posted : I just hope for next year, after they find out no customers won.. and half the winners don't even know what teksavvy is, they make it customers only.

Re: [Contest] 12 DAYS of GIVEAWAYS

Thu, 27 Dec 2012 03:08:02 EDT
kragop posted : The big deal is that I was looking forward to this. I've come to see it as a Teksavvy annual tradition, where customers have a chance to win something exciting. Most importantly, the big deal is that we are being excluded from the possibility of winning a prize because some of us, like me, don't use facebook, twitter, or any other form of social networking, as we value or privacy. Hence, Teksavvy's marketing department, didn't think the contest through, and limited the entry options to those that have access via social networking sites. Furthermore, the contest was not communicated via e-mail to customers, yet again excluding potential entrants.

In essence, Teksavvy violated its own commitment to its customers: "At TekSavvy, we are committed to giving our customers the best Internet service possible. In fact, we pride ourselves on that: on being able to give you faster speeds and more bandwidth than you thought possible, all for a great price, with great customer service, and with no contracts and no hidden fees. Focusing on the bolded areas of this statement, it becomes evident that Teksavvy's commitment is also to provide great customer service.

However, this was not case in this situation. Part of providing good customer service is to conduct activities and events that enhance the level of customer service, create feelings of community, and bring together employees and customers in a neutral atmosphere. In this situation this was not case. Certain clients are left feeling excluded, and clearly the contest itself is exclusive to those that are able to access it via social networking sites. I can safely now assert that a customer disservice was done here.

It should also be noted that I could not locate the exact definition of delivering "great customer service" on Teksavvy's website. Therefore, the term they used is vague and ambiguous. There are different levels of delivering "great customer service", and its not clear if Teksavvy's feels that this contest met its internal level of delivering customer service. Clearly, if marketing felt that this contest was ready to be rolled, than it could be asserted that it must have met some internal form of quality control that indicated this contest, in spite of its exclusionary practices, was ready to be rolled out.

Regardless, I will still be a Teksavvy client tomorrow- I'm not cancelling my service over a contest. I'm just ticked that a more inclusive approach was not taken.

Re: [Contest] 12 DAYS of GIVEAWAYS

Thu, 27 Dec 2012 02:55:59 EDT
TwiztedZero posted : Ya gotta keep ur eyes peeled for these things, TekSavvy is known for having these contests at certain times of the year. Usually your vectors are the TSI website, forum, DSLreports, Facebook & Twitter. Of course it helps to have someone like me to give a heads up when I see these events, I realize not everyone participates on FB or Twitter so usually I'll do a thread on any events I do see, just to keep my fellow DSLr's in the loop. :)
I must echo other people's setiments though that maybe TekSavvy might use our CID/OID's to draw from instead of the FB route, yanno like keep it in the fambly eh? I'd rather compete against the other 80,000 TSI customers rather than millions of professional FB-contestants who subscribe to hundreds of thousands of FB-based contests as a hobby. :( it takes some of the fairness and fun out of it all.

--
----|- From the mind located in the shadows of infinity -|----
Nine.Zero.Burp.Nine.Six
Twitter = Twizted Zero
Chat = irc.teksavvy.ca

Re: [Contest] 12 DAYS of GIVEAWAYS

Thu, 27 Dec 2012 02:22:46 EDT
kragop posted :
said by HiVolt:
Nice holiday promo and all, but not for me if it requires facebook...

You should set up an alternative entry method.

I agree with you! I'm not a facebook person, and so I guess I'm excluded from the competition.

I didn't even know this competition was going on. I check email regularly and didn't receive a notification of the competition.

Re: [Contest] 12 DAYS of GIVEAWAYS

Mon, 24 Dec 2012 03:18:36 EDT
metalhawk posted : »www2.publicationsduquebec.gouv.q···R6_A.htm

Most of the time, it's just not worth it for companies to jump through all those extra hoops to allow Quebec citizens to enter a contest.

Re: [Contest] 12 DAYS of GIVEAWAYS

Mon, 24 Dec 2012 00:00:34 EDT
donkies posted : hi I am from Montreal, Quebec.

for many months now I am required to pay QST for my 16/1 dsl connection with teksavvy.

If you're required to collect QST, why am I still barred from entering your fancy giveaway?

I know the Quebec laws are crazy and cumbersome but common, you charge me QST so go that extra mile to allow folks like myself to be eligible.

(plus FB sucks as bad as their stock did)

Re: [Contest] 12 DAYS of GIVEAWAYS

Sun, 23 Dec 2012 22:29:56 EDT
KPaul posted : Contest = scam itself. Liking things less and less here at TSI, slowly, but less

Re: [Contest] 12 DAYS of GIVEAWAYS

Sun, 23 Dec 2012 22:09:07 EDT
evil_gusgus posted : Congrats to the first sketchy winner of the contest! (who looks like they made multiple accounts just to enter)

Re: [Contest] 12 DAYS of GIVEAWAYS

Sun, 23 Dec 2012 13:32:09 EDT
nanook posted :
said by Bhruic:
I mean, in what I quoted, you specifically state "whether for a contest", which gave the impression you do care about contests.
The full quote, with context, is "whether for a contest or to keep us apprised of more pressing issues..." makes it clear that I don't care about contests. The concern I'm trying to express to TekSavvy is that they not extend this beyond contests and other such trivia to more important stuff. It's also meant to point out that if TekSavvy wants to include all of their customers in a promotion, Facebook and Twitter alone won't accomplish that.

Personally, I don't want TSI to be only communicating via Facebook/Twitter either
Agreed. I've noticed over the years that much important stuff gets communicated only on DSLReports. [One example is the stop-sell on POTS transfers from Bhell. Another was the stop-sell on new cable installs. The only way to learn about them is to monitor DSLR or when you call TSI to request a transfer, which if you just gave notice to your current carrier is to late.]

That leaves out a lot of customers who don't participate here. I'd hate to see that practice extended to Facebook and Twitter. Many other posters on this thread have expressed similar concerns so it's not just me.

As for other companies doing this sort of stuff, lately several I deal with have offered discounts and promotions restricted to registered FB users, thus excluding me and many others like me. It's a trend that I don't want to see adopted by TekSavvy, which is why I expressed my concern, and nothing more.

Re: [Contest] 12 DAYS of GIVEAWAYS

Sun, 23 Dec 2012 12:58:41 EDT
Bhruic posted :
said by nanook:
I could care less about contests. The concern that I'm trying to pass to TekSavvy is that they not rely on Facebook, Twitter, etc. as their main or sole means of communicating important stuff to their customers. That's all.

And where is the example of them doing that? And why bring it up in a contest thread? I mean, in what I quoted, you specifically state "whether for a contest", which gave the impression you do care about contests.

Personally, I don't want TSI to be only communicating via Facebook/Twitter either, but I haven't seen them doing that. All I've seen them do is only do a contest on Facebook, which since it's not for customers only, doesn't seem like it's a problem.

Re: [Contest] 12 DAYS of GIVEAWAYS

Sun, 23 Dec 2012 12:34:30 EDT
nanook posted :
said by Bhruic:
If you don't want to participate, that's your call, no one is making you, or making you have a Facebook page, but that's the way they've decided to run the contest.
I could care less about contests. The concern that I'm trying to pass to TekSavvy is that they not rely on Facebook, Twitter, etc. as their main or sole means of communicating important stuff to their customers. That's all.

Re: [Contest] 12 DAYS of GIVEAWAYS

Sun, 23 Dec 2012 11:07:12 EDT
Bhruic posted :
said by nanook:
- If TekSavvy wants to reach out to customers, whether for a contest or to keep us apprised of more pressing issues, Facebook and Twitter won't do it for many of us.

It's not for customers. Anyone can participate in the contest, whether they have TSI internet or not. All they have to do is like the page, pop in an email address and they are in. If you don't want to participate, that's your call, no one is making you, or making you have a Facebook page, but that's the way they've decided to run the contest.

Re: [Contest] 12 DAYS of GIVEAWAYS

Sun, 23 Dec 2012 10:52:11 EDT
nanook posted :
said by graniterock:
Sometimes I'm critical... but it's because I care and want to see TSI succeed.

I hope the holidays are a restful one Marc!

said by koreyb:
Wow... Well simple answer... Don't agree... Don't take part.. Its as simple as that... This thread is rediculously long for something so stupid.. :mad:
The points many of us are trying to make here include:

- If TekSavvy wants to reach out to customers, whether for a contest or to keep us apprised of more pressing issues, Facebook and Twitter won't do it for many of us.

- Although this is a bit of a digression, posting announcements on the DSLReports TekSavvy forum won't reach the vast majority of TekSavvy's customers either. I know lots of TekSavvy customers who don't even know this forum exists, let alone who monitor it.

- E-mail, perhaps with links to web pages and/or blogs, remains the single most universal and reliable means of communications from TekSavvy to its customer base. Unfortunately it's also the one TekSavvy seems to use the least.

Re: [Contest] 12 DAYS of GIVEAWAYS

Sun, 23 Dec 2012 03:29:51 EDT
koreyb posted :
said by CrazyCanuckz :
It is a big deal, seriously I wouldn't risk my privacy for some prize. It isn't worth it. Both facebook and twitter restrict information! I thought Teksavvy is fighting for net neutrality in fact they are not really.

Wow... Well simple answer... Don't agree... Don't take part.. Its as simple as that... This thread is rediculously long for something so stupid.. :mad:

Re: [Contest] 12 DAYS of GIVEAWAYS

Sat, 22 Dec 2012 19:50:36 EDT
graniterock posted :
said by TSI Marc:
WOW. I hadn't even noticed this thread.

Well, I think I'm about good to call it a year.

Happy holidays all.

Sometimes I'm critical... but it's because I care and want to see TSI succeed. I hope the holidays are a restful one Marc! I think it's been a tough year.

Re: [Contest] 12 DAYS of GIVEAWAYS

Sat, 22 Dec 2012 13:09:21 EDT
TSI Marc posted : WOW. I hadn't even noticed this thread.

Well, I think I'm about good to call it a year.

Happy holidays all.
--
Marc - CEO/TekSavvy

Re: [Contest] 12 DAYS of GIVEAWAYS

Sat, 22 Dec 2012 12:57:20 EDT
anon posted : It is a big deal, seriously I wouldn't risk my privacy for some prize. It isn't worth it. Both facebook and twitter restrict information! I thought Teksavvy is fighting for net neutrality in fact they are not really.

Re: [Contest] 12 DAYS of GIVEAWAYS

Sat, 22 Dec 2012 12:34:44 EDT
quidnunc posted : it's a giveaway, but it's also a promotion. pretty simple. you enter the contest in exchange for some advertising on your wall. i don't know what the big deal is

Re: [Contest] 12 DAYS of GIVEAWAYS

Sat, 22 Dec 2012 11:26:03 EDT
HiVolt posted :
said by WhaleOilBee:
I see more and more reputable companies asking me to 'like" them on FB. Prizes and rewards are based on doing that. Personally, I think it's a pathetic, needy sounding marketing strategy. If there was a "hate you" function on FB ( is there? ) I might just be tempted to get a FB account just to "hate" the lot of them.

Yep... That kind of stuff ticks me off... Shame to see TSI going down this path with their marketing...

Oh well. Other factors will determine if end up staying a customer long term anyway, not some silly FB only contest...
--
F**K THE NHL. Go Blue Jays 2013!!!

Re: [Contest] 12 DAYS of GIVEAWAYS

Sat, 22 Dec 2012 08:55:23 EDT
nanook posted :
said by Booger :
They are just tying to be current. And sadly that equates to fb and twitter these days.
I get that. But it shouldn't be an either/or situation with new media.

When the web and e-mail became common, successful companies made those an option. They didn't stop interacting with their customers by phone, snail mail and bricks&mortar. (Some tried but most of those failed.)

Note to TSI's social media mavens: FB especially presents even stronger reasons for being optional because of concerns over privacy and intrusion. I used to have a FB account but didn't use it much. I had my privacy settings down very tight. Nevertheless FB kept sending me incessant e-mails with all sorts of nonsense like "friend" requests from people who were clearly spammers to subtle and not-so-subtle hints to "get back into Facebook." I got so fed up I deleted the account. I'm not going to create a new one just for TSI's convenience.

Re: [Contest] 12 DAYS of GIVEAWAYS

Sat, 22 Dec 2012 08:06:06 EDT
Curmudgeon posted :
said by Booger :
Looks like they got a new marketing team/company to do their site and trivial media.
Tina Furlan, Director of Marketing and Communications
tfurlan@teksavvy.com

I believe she is also responsible for the InfusionSoft mailing list.

Re: [Contest] 12 DAYS of GIVEAWAYS

Fri, 21 Dec 2012 23:39:32 EDT
BrettD posted : I am surprised people see FB ads. I didn't even know FB had ads for a long time. But I use Firefox browser with Adblock+, BetterPrivacy, FlashBlock and a few great plugins that just... make all that noise all go away!

Re: [Contest] 12 DAYS of GIVEAWAYS

Fri, 21 Dec 2012 23:33:19 EDT
anon posted : Because all modern companies are up with all the social media outlets. TSI wants to be current. Looks like they got a new marketing team/company to do their site and trivial media. Remember their previous 2 sites?

They are just tying to be current. And sadly that equates to fb and twitter these days.

Re: [Contest] 12 DAYS of GIVEAWAYS

Fri, 21 Dec 2012 22:57:58 EDT
graniterock posted : But TSI realizes wall spam is a good way to really annoy people right? My friend experimented with facebook ads (you know the ones on the right) and he was getting strangers asking him to remove them from "his list". There was no list, it was a facebook ad.

Re: [Contest] 12 DAYS of GIVEAWAYS

Fri, 21 Dec 2012 22:44:59 EDT
evil_gusgus posted : As far as I know yes. You can make all the stupid facebook posts private so only you can see them and then delete them after your are done.

Re: [Contest] 12 DAYS of GIVEAWAYS

Fri, 21 Dec 2012 22:40:03 EDT
graniterock posted : Do I need to click on each and every day and re-enter? Am I being asked to make people more annoyed at me AND TSI for flooding their feeds with 12 wall postings?

Re: [Contest] 12 DAYS of GIVEAWAYS

Fri, 21 Dec 2012 22:19:04 EDT
nanook posted : Add me to the long list of customers who you've needlessly antagonized by making FaceBook a requirement for participation in this promotion.

Re: [Contest] 12 DAYS of GIVEAWAYS

Fri, 21 Dec 2012 22:05:47 EDT
BrettD posted : It is very disappointing and offensive that we, your customers, are required to share so much of our personal info via this contest entry FB app. I am on FB by necessity and minimize my use of it.

So I decided to try this process out so I could more fairly evaluate and comment on it.

For those of you who are on FB: I discovered that you can add a personal comment to the top of the mandatory message that the damn FB app jams on your wall. e.g. about what a crappy contest this is!

I think this contest is an indication that TSI does NOT know (or respect) its longtime customers. Even among the non-technical TSI customers I know, I witness a general anti-corporate (at least anti Bell and Rogers) feeling. And you force them to use FB to enter your contest? Fail, IMO.

From the TSI website front page: "We're different. In a good way".
Ya. Right.

IMHO, TSI would have done better to have a contest registration on its own website that would allow customers to recommend TSI to others via email,strengthening its brand as separate and different from the big corporations. And of course, people need to get to the TSI website to sign up for service! Why not send them there, as others have suggested?

People have complained about mandated FB use in the past. Why won't TSI listen?

Brett

Re: [Contest] 12 DAYS of GIVEAWAYS

Fri, 21 Dec 2012 20:29:42 EDT
TwiztedZero posted : Seeing as today is December 21, we're anticipating announcements on winners. Hopefully TSI will announce them here as well as on Twitter. :)

Good luck ALL!

Re: [Contest] 12 DAYS of GIVEAWAYS

Mon, 17 Dec 2012 20:41:14 EDT
user451 posted : Meh

Thought I was signed up with Teksavvy, NOT Facebook which is just another corporate entity abusing our personal information for profit.

Getting rather annoyed with these FB only campaigns from various companies these days.

Re: [Contest] 12 DAYS of GIVEAWAYS

Sun, 16 Dec 2012 14:58:47 EDT
AkFubar posted :
said by rogersmogers :
For all you whiney " i don't do facebook" people there are a 1000+ people who do and who will enjoy the prizes.

If they allow non-facebook users I shall file a complaint with anyone who listens that they changed the rules of the contest during the contest which is not allowed.

Booooooooooooooooooooo
--
If my online experience is enhanced, why are my speeds throttled?? BHell... A Public Futility.