No love connection???
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7:17:43 PM : Jennifer B. has joined this session!
7:17:43 PM : Connected with Jennifer B.. Your reference number for this chat session is 454388.
7:17:54 PM : Ron: Hello again Jennifer.
7:17:58 PM : Jennifer B.: Welcome to the Windstream Internet Technical Support Chat, my name is Jennifer, I have been assigned to assist you. How may I assist you today?
7:18:12 PM : Ron: I was rudely disconnected a few minutes ago after 10 minutes of waiting..
7:18:31 PM : Ron: As usual slow speeds, high latency, useless product supplied by your company
7:18:53 PM : Jennifer B.: I do apologize for the inconvenience of this and I will more than happy to assist you with this.
7:18:58 PM : Jennifer B.: For verification purposes may I please have the name and address on the account.
7:19:13 PM : Ron: I'm sorry to unload on you, but I can't exactly knock on Jeff Gardner's door tonight, but maybe soon
7:19:26 PM :
7:19:28 PM : Ron:
7:19:43 PM : Jennifer B.: Thank you for verifying the account for me
7:19:46 PM : Ron: I know I'm going to get the same bogus answer of "latency outage" in my area
7:20:04 PM : Ron: The internet was fine until about 6pm and that's when it to hell in a handbasket
7:20:11 PM : Ron: as usual
7:21:03 PM : Jennifer B.: Ok
7:21:38 PM : Jennifer B.: That's due to the latency outage on the account
7:21:45 PM : Ron: LOL
7:21:52 PM : Ron: not in my area now it's on the account?
7:21:56 PM : Ron: LOL
7:22:33 PM : Jennifer B.: It latency outage is noted on the account
7:23:00 PM : Ron: Of course it is. I've contacted you guys for the past 3 weeks
7:23:45 PM : Ron: It's not a latency outage. The issue is an over sold/ saturated product that isn't getting upgraded to handle the bandwidth leeching that new customers are taking up
7:24:11 PM : Ron: How many times do we have to complain in order for action to be taken to fix the issue?
7:24:19 PM : Ron: 1, 10, 4,000 times?
7:25:33 PM : Ron: We have. The whole nation of Windstream subscribers are dissatisfied with your product and service, but like myself the others are probably in an area where there isn't any other ISP's. And this is what Jeff Gardner is banking on. He'll sit back and
7:26:07 PM : Ron: bank that 990k a year salary and nearly 5.1m in bonuses and laugh all the way to the bank because he knows he can screw his customers around like this
7:26:41 PM : Ron: On top of that windstream bought another company for 2.3billion but can't spend a couple hundred thousand or a couple million to make it's current customers happy?
7:30:59 PM : Jennifer B.: There is nothing that I can say for this issue or try to even make this issue better
7:31:31 PM : Jennifer B.: No matter what I say, you still will be pissed at me
7:31:47 PM : Ron: I'm well aware that there isn't anything you can do, except for giving me contact information for your CEO, and the engineering department contact information
7:31:59 PM : Jennifer B.: Someone that just doing what they can do on there end.
7:32:13 PM : Jennifer B.: I can't give you that information
7:32:20 PM : Ron: Jennifer, I am not pissed at you and I will let your using a derogatory word towards me slide as I'm sure you get hundreds of "me's" a day lol
7:32:37 PM : Ron: Can I get my ticket escalated to the next department please
7:32:58 PM : Jennifer B.: I offend you I apologize but you have offend me as well
7:33:27 PM : Jennifer B.: It already escalated to the next department
7:33:36 PM : Ron: How have I offended you? It's not your product that is dissatisfying me. You are only working there to get a paycheck
7:36:08 PM : Jennifer B.: Is there any other questions or concerns for me today?
7:37:35 PM : Ron: I know it's close to quitting time and you're tired of dealing with Windstream's disgruntled customers and want to get off work to get home to your family or to have a stiff drink! I use a stiff drink everytime I sit at the computer and use
7:37:56 PM : Ron: Windstream's product. Good thing they aren't in the medical field. You wouldn't have a job very long :D
7:38:29 PM : Jennifer B.: I thank you for choosing Windstream we appreciate your business, you have a great day!
7:38:32 PM : Ron: Jennifer you have been a real peach. Where are you located at? If I'm in the area I'll stop in and take you to dinner sometime!
7:39:37 PM : Ron: No love connection? I swear I'm a nice guy outside of the Windstream realm ;), Have a good night Jennifer
7:42:36 PM : The session has ended!
I could have rescued her from her job :(
"7:23:45 PM : Ron: It's not a latency outage. The issue is an over sold/ saturated product that isn't getting upgraded to handle the bandwidth leeching that new customers are taking up"
It is a latency outage that is caused by bandwidth in your area being over utilized due over-subscription issues.