|reply to DAOWAce |
Re: It's that time of year again
If you have someone call, whether there is a field issue, cmts issue, or contention issue, they'd set up an appointment. The rep doesn't need the whole story; a decent chunk of it is irrelevant towards addressing the current issue, especially for the guy on the phone. From my experience, most notes in the appointment history are not even read, just the codes used (slow speeds, docsis 3 modem). If it's evenings, tell them to schedule either a 5-8 PM or 2-5 PM if that covers it too, and make sure you ether are there for the appointment or briefed someone who will be there with the info. If the tech confirms an issue, they'll escalate to OSP.
Let's face it, Both Christmas and New Years Day slowdowns like this as DAOWAce points out is just how much cable internet in general is oversold and oversaturated...when most people are home at one time to use it.
Once tomorrow rolls around it'll be fine I bet.