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Markham, ON

Should I ask a technician to come?

I wonder if this is normal, and if it can be fixed.

I am using cable 28/1M service with Motorola 6120 and my modem restarts from time to time. It is not often. I guess it is about a few times per month. The modem would go offline and come back online in about a minute. Can this be fixed?

Here is a snapshot of the modem taken:
Downstream Bonding Channel Value
Channel ID 12 9 10 11
Frequency 663000000 Hz 645000000 Hz 651000000 Hz 657000000 Hz
Signal to Noise Ratio 37 dB 36 dB 37 dB 37 dB
Downstream Modulation QAM256 QAM256 QAM256 QAM256
Power Level
The Downstream Power Level reading is a snapshot taken at the time this page was requested. Please Reload/Refresh this Page for a new reading
-1 dBmV 0 dBmV 0 dBmV -1 dBmV
Upstream Bonding Channel Value
Channel ID 8 5 6 7
Frequency 38596000 Hz 31296000 Hz 25296000 Hz 22096000 Hz
Ranging Service ID 2616 2616 2616 2616
Symbol Rate 2.560 Msym/sec 2.560 Msym/sec 2.560 Msym/sec 2.560 Msym/sec
Power Level 48 dBmV 48 dBmV 48 dBmV 48 dBmV
Upstream Modulation [3] QPSK
[5] 16QAM
[3] QPSK
[5] 16QAM
[3] QPSK
[5] 16QAM
[3] QPSK
[5] 16QAM

Ranging Status Success Success Success Success
Signal Stats (Codewords) Bonding Channel Value
Channel ID 12 9 10 11
Total Unerrored Codewords 13030889622 145988370 145987943 145988718
Total Correctable Codewords 119 180 114 124
Total Uncorrectable Codewords 1638 891 1365 582

Nine Zero Burp Nine Six
Toronto, ON
IMHO your signal values look a little on the high side, and your drop outs might be RF related, I'd post in the Direct forum and see if they can get a ticket opened to send in a tech to check your line and possibly add on an attenuator pad either at the tap or on your modem. Of course, this is just a guess on my part - it could be something else entirely.
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TSI Andre
Got TekSavvy?
Chatham, ON