said by Nimh :... i have been running ping plotter against various sites (google, ping plotter, SWTOR) and so far i can say that i am getting packet loss on the following hops:
10.20.32.1 - bdl1.stk-ubr1.chi-stk.il.cable.rcn.net 20+ % average
207.229.191.131 - vl80.aggr2.chgo.il.rcn.net - 20% + average
Can you show the whole trace end-to-end? Just showing two hops leaves out a lot of important context.