|reply to TSI Marc |
Re: Example of customer compensation
soo,.. as a single parent to three kids, iall they wanted and i could afford for xmas was internet serivce. I checked out tek sav. as seems like a good thing ? i checked the website to confirm service was available in my large centre (whitby ontario). i called the number and again they confirmed the install and availablilty. they sent me an invoice, and welcomed me to the tek sev. family in emails. i paid the invoice and modem costs, and was promised install for dec 28 2012. xmas morning all that was under the tree was a posterboard with Internet written on it by the kids. tek savey was delivering the connection dec 28, so they told me repeatedly. on dec 26 i get a phone call, saying, opps.. service you ordered, paid for, and we confirmed several times is not available in your area. then i recieved an email confirming me cancelling the service that i never did get. i had to break the news to three teens that this company, that claims to be diffrent, better, dependable, and no nonsense, let us down with false promises. so after let down i say, do i get my money back ? they say maybe, after i send back the modem i did not recieve yet. dec 29 i go to post office and refuse delivery of modem as per thier instructions. so now i sit and wait for some promised refund so i can actualy try to get serive elsewhere, and deliver the xmas gift that never was yet. thank you tek sevvey for wrecking a large part of our xmas. thank you for the let down due to your incopentence. i understand if service is not available in our area of 180,00 people, what i dont understand is why your website said sure, you took my money, made promises, made commitments, and then said oppss.. not our fault. i sent emails and i just get,.. opps not our fault. well the fake comitment that service was available in my area was not the fault of the grinch, but rather a compant that seems not to know their ass froma hole in the ground. i am not bitter, i am hurt that a company that promotes itself as caring, and you will be looked after seems to not give a rats ass..
This is worse than my case. They didn't refund anything even after you sent the modem back?
You are entitled to a complete refund if you have not used their services or if the service cannot even be provided to you.
I think you should start your own post. TekSavvy only seems to compensate AFTER you waste a lot of time and energy. You need to clearly state dates and specific statements made in conversations with TekSavvy so that they can go through their notes and recordings and do nothing but return everything to you because everything is true. Do not settle for a restocking fee and make sure they take care of the shipping charges ($10 sent to you and sent back to them).
After this whole ordeal, I have been given back a cheque. I will make a detailed post outlining everything after the sum is in my account.
Perhaps you can request to talk to David. He was very friendly, was willing to admit the mistakes that his employees made and attempted to fix the issues I had instead of brushing me off like many of the other reps.
I had the WORST customer experience ever when signing up with the DSL plan. I finally filed a complain to Better Business Bureau in order to get all that I want to get off my chest. Roger was the second worst and had to gobble down a glass of red to calm my nerve but I really have to say Teksavvy are the worst for screw up the first order I made and then was force to pay for another "change of service" / activation fee for the one I want originally. What kind of world we live it. I seriously think there are some messed up heads in not only the management but those being guided by the shepherd. I don't think the complains being stated out unreasonable because if they were, people who are smart enjoy would be staying with Teksavvy but they are much smarter and follow their gut for something else.
I am at the point we I have a CHOICE now...Start.ca, Acanac.ca, xinflix.com are available to try out