I sincerely apologize that you had this happen to you. Especially that you were gifting it to your family.
I can assure you that we don't take pleasure in these events.
As far as qualifications go for major services, we rely on the incumbents area of coverage. For some, we have a portal we verify service availability and for others we have a list of postal codes we go by. From time to time, we have this situation happen and it sucks...
I would like to make sure that we take corrective action for your area (mark it as non-serviceable for your area) and I would like to see if we can provide you other services.
If you don't mind, can you please PM me your account details?
Once again, I apologize for this inconvenience.
Director of Service Delivery
Authorized TekSavvy Employee ( »TekSavvy FAQ »Official support in the forum )
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