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TSI Andre
Got TekSavvy?
Premium,VIP
join:2008-06-03
Chatham, ON
kudos:25
reply to oneonthefly

Re: ruined xmas.. ty tek sav

Hi oneonthefly,

I sincerely apologize that you had this happen to you. Especially that you were gifting it to your family.

I can assure you that we don't take pleasure in these events.

As far as qualifications go for major services, we rely on the incumbents area of coverage. For some, we have a portal we verify service availability and for others we have a list of postal codes we go by. From time to time, we have this situation happen and it sucks...

I would like to make sure that we take corrective action for your area (mark it as non-serviceable for your area) and I would like to see if we can provide you other services.

If you don't mind, can you please PM me your account details?

Once again, I apologize for this inconvenience.

Thanks,

Andre
--
TSI Andre
Director of Service Delivery
Authorized TekSavvy Employee ( »TekSavvy FAQ »Official support in the forum )
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oneonthefly

join:2013-01-02
Whitby, ON
ty..

Ticket#2012122610007033 ? that enuff info for you to follow up on ?

oneonthefly


TSI Andre
Got TekSavvy?
Premium,VIP
join:2008-06-03
Chatham, ON
kudos:25
Yes. JonF and I are looking into it as we speak.

I will come back to you shortly.

tek sav. called me,.. offered dry loop phone line serv. ( 6 mps ?) at costs that makes it impractical for me (approx 70 tax in) , (as compared to the fast cable unlimited they first said they could do for ) , when higher speeds with other two big players be cheaper for much faster. ty for trying and offering alternative, if that is all they could do. i guess i wait for refund and shop around again ...