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ncherry
Premium
join:2003-07-13
Monroe Township, NJ

[Cable Card] New Tivo (replacing existing Tivo with M-Card)

I just semi-installed my wife's new Tivo and I'd like to know how I go about get the M-Card in the old Tivo paired up with the new Tivo. I haven't moved it because the last time (when it was installed) I need to have a Cable Tech handle it. Can I do this myself ? What number should I call? And what information will I need ?

Thanks
--
Neil Cherry
Linux Home Automation
Linux HA Blog
Author: Linux Smart Homes For Dummies


GTFan

join:2004-12-03

Call the card activation line and they'll get it paired. You need to go to the card info screen to give them host ID, data ID, and card S/N.

»cetoncorp.com/infinitv_support/c···ivation/
»www.tivo.com/setupandsupport/xfi···orm.html



telcodad

join:2011-09-16
Lincroft, NJ
kudos:3
reply to ncherry

Yes, there was another poster who was switching a CableCARD from one TiVo to another a month ago and was successful after calling Comcast's national CableCARD hotline (1-877-405-2298): »Cable card switch



DaveDude
No Fear

join:1999-09-01
New Jersey
kudos:1
reply to ncherry

it was super easy, and comcast actually handled it well.



ncherry
Premium
join:2003-07-13
Monroe Township, NJ

Excellent! I'll attempt this some time this week. My wife will be pleased as the new Tivo has a lot more space for HD shows. Though I fear I may need to throttle her bandwidth once she starts using her tablet.

I'll post back here so others will know it can be done.

Thanks!
--
Neil Cherry
Linux Home Automation
Linux HA Blog
Author: Linux Smart Homes For Dummies



ncherry
Premium
join:2003-07-13
Monroe Township, NJ

1 edit
reply to ncherry

Thanks everyone, that went well!

I called the number on Saturday afternoon (they're available 7x24), the agent asked me for a bunch of information (from the screens listed on the links above). Then asked me to move the card from the old Tivo (still on) and put the card into the new Tivo (also on). Provide some additional information from the new box and then she started the process. The main part took only a few minutes but the rest of the channels took an hour (she warned me it would).

After I got off the phone with her I did try a few channels that I would normally get (HBO, for example) and it took me directly to the Cable Card Tivo page. Other channels such as CBS (Channel 2 and 802 in my area) worked immediately. I then came back an hour later and I could get to all the channels. I did have to run the channel select on the Tivo again as, with the M-Card, the Tivo has a different line up than without the M-Card. We're now reviewing the rest of the channels to see if anything has moved. Unfortunately for me, I don't watch much TV so I don't recall where the channels are and what we have (but my wife does).

[Edit] -
A little later my wife and I found that we were missing our premium channels. A quick call to Comcast fixed it. Now we have all the channels we pay for and a new Tivo with a few hours of space.

--
Neil Cherry
Linux Home Automation
Linux HA Blog
Author: Linux Smart Homes For Dummies



Mike Wolf

join:2009-05-24
Beachwood, NJ
kudos:3
Reviews:
·Comcast
reply to ncherry

Hey a heads up, Seagate seems to have come out with their new DVR Expander which comes in 1TB and 2TB capacities. Something to consider. »www.seagate.com/external-hard-dr···xpander/
I'm using one and I'm honestly blown away by just how well it works, how quiet it is, and how cool it runs.



Mike Wolf

join:2009-05-24
Beachwood, NJ
kudos:3
Reviews:
·Comcast
reply to ncherry

Yeah the premium channels have copy protection enabled on them so sometimes when a cablecard is first installed and setup the copy protection authentication doesn't take the first time and you aren't able to access them. Usually a quick call or letting it sit for a while works. Glad everything is working now.



ncherry
Premium
join:2003-07-13
Monroe Township, NJ
reply to Mike Wolf

I think I have that unit. I purchased a cheap new Premier (holiday sale) and the external 1T DVR expander. This cost less than the expanded Tivo model.

I also made sure it was the DVR expander. If you purchase any drive then it might work for a short period of time and then fail. The DVR expander model is made to handle the demands of the DVR.
--
Neil Cherry
Linux Home Automation
Linux HA Blog
Author: Linux Smart Homes For Dummies



Mike Wolf

join:2009-05-24
Beachwood, NJ
kudos:3
Reviews:
·Comcast

The reason why the Seagate DVR Expander only says it is supported by DirecTV and Dish Network is because Western Digital has an agreement with TiVo to use only their hard drives which is why their My Book AV DVR expander is verified. »gizmodo.com/5254823/tivo-will-no···xpanders

Where did you go to purchase your DVR expander?


hybucket

join:2001-10-10
Boston, MA
reply to ncherry

Let me tell you about MY horror story with Comcast, which USUALLY has done OK by me. I bought a new TiVO Premiere to replace a dying TiVOHD, and of course had to get a new cable card from Comcast. It has been a NIGHTMARE the past two days trying to get it paired properly. The first idiot at Cable Card Activation didn't speak English, which should have been my first clue, but after an hour, managed to get all the channels up except a couple, and all the pay channels. After three more hours, they said they'd send a tech. HE never arrived. They they scheduled two more appts that were no shows. Amazing that after several years of dealing with Cable Cards, they STILL have no idea what they're doing. Maybe I'll get it running by Thanksgiving.



Mike Wolf

join:2009-05-24
Beachwood, NJ
kudos:3

I'm sorry about your less then stellar experience with Comcast. In my own personal experiences this is not normal and I'm saddened by the trouble you've had to go through.


hybucket

join:2001-10-10
Boston, MA

Less than stellar doesn't come close. 2 techs showed up tonight and, as expected, got the thing working in two minutes flat! They said they had access to a department that consumers cannot access, which is true, I'm sure, but is ridiculous. The only thing I"m not getting now is On Demand, which they said could take a few hours. I'll wait til tom'w...hopefully, it will generate and all will be OK. As I said, this is my first really unpleasant experience with Comcast. Hopefully, the last.



Mike Wolf

join:2009-05-24
Beachwood, NJ
kudos:3

Well not sure what TiVo your using but you can't access OnDemand by channel 1 or 199. There's supposed to be an app you can download on the box to allow you to access it.



ncherry
Premium
join:2003-07-13
Monroe Township, NJ

Supposedly the new Premier can access the OnDemand channels. I've never used it so I can't say if it does or doesn't work.


hybucket

join:2001-10-10
Boston, MA
reply to Mike Wolf

Thanks- yes, I was trying to access On Demand by going to Channel 1. The app downloaded and that works fine. It's a TiVO Premiere, BTW.



Mike Wolf

join:2009-05-24
Beachwood, NJ
kudos:3
reply to ncherry

News to me. I don't think its possible due to the fact that OnDemand requires a two way connection and the TiVo only supports one way, even though the cablecard itself does support two way. It's a hardware limitation on the TiVo.



telcodad

join:2011-09-16
Lincroft, NJ
kudos:3

It works in conjunction with a broadband internet connection. See: »www3.tivo.com/products/tivo-walk···dex.html



Mike Wolf

join:2009-05-24
Beachwood, NJ
kudos:3

Yeah that's right. That's because it uses the internet connection to make up for the fact that the TiVo can't do the two way communication like the RNG200N which has a cablecard, can do. Right?


GTFan

join:2004-12-03

Exactly.



ncherry
Premium
join:2003-07-13
Monroe Township, NJ
reply to telcodad

Cool, thanks for clarifying that. I've learned something new.


Joe12345678

join:2003-07-22
Des Plaines, IL
reply to Mike Wolf

now with a SDV tuner (comacst systems do not use SDV) can that be used for VOD with Tivo?? on a SDV cable system?



Mike Wolf

join:2009-05-24
Beachwood, NJ
kudos:3
Reviews:
·Comcast

That's a good question. The switched digital tuner adapter is used due to the same technological limited reason, that the TiVo can't "send out" the signal that the SDV channel is still being watched when a remote button is pressed. However I don't think a SDV adapter would work for video on demand otherwise it would have been more popularly used and I'm sure there are technological reasons which I am not privy to.
--
I'm always up for a good chat and helping with VoIP testing so my contact info is below.
Gigaset.net: Michael Wolf
Callcentric: 17772288600
SIP URI: sip:226976325024#9@sip.gigaset.net and sip:17772288600@in.callcentric.com
Skype: MikeWolf051


GTFan

join:2004-12-03

SDV has nothing to do with VOD on systems that use TAs. You'd think it would be possible but the TAs are bad enough as it is just getting them to tune SDV channels 100% of the time. They've always been a sore point for Tivo users until the FCC got involved and forced the MSOs to upgrade them to support more than 2 tuners etc. I've seen plenty of reports that the Cisco ones still need regular reboots.



Mike Wolf

join:2009-05-24
Beachwood, NJ
kudos:3
Reviews:
·Comcast

I fully agree which is why Switched Digital has been the bane of my existence and why I absolutely HATE it. Also the fact that Comcast doesn't use it and other companies do is the main reason why I will now ONLY move to other areas serviced by Comcast, which is surprisingly difficult since not every service area has the same services or channel lineups or awesomeness as my current Toms River area has.