|reply to JonF |
Re: Teksavvy = lip service, no action
Tek isn't alone in this regard. I've had similar issues with Cogeco and Bhell. Bhell's attitude is that if a webpage will load (eventually) then the internet is fine. Cogeco denied there was a problem.
Tek unfortunately wasn't much better. They acknowledged there was a problem, isolated it to their static IPs, tried to do a few things to fix it (Bhell techs were dispatched) but after months of not getting back to me I just stayed on dynamic IP (while I was still charged the static IP price). That was eventually fixed and the amounts credited and it's been rock solid but what I can do with it is limited now.
I do understand though, no company can have the resources to track down every packet loss issue. They're probably just keeping up with the major/every issues.