US Cable Support > Comcast HSI > Extreme 50 Config File Name?

Extreme 50 Config File Name?

It varies, but usually it incorporates "widebandblast."

reply to wTheOnew
Although I'm not certain because the config file naming convention for Comcast has been a bit of a gray area, the file may look like either one of these;

d11_m_ [******] _showcase_c01.cm

d11_m_ [******] _widebandblast_c01.cm

****denotes model model number.

I'm more inclined to say that it is the second one. I believe the first one is from a while ago.

The one that you posted is definitely Blast.

Now I know what to look for.

I figured it was the Blast file. The tech wasn't sure since it has the word extreme in it.

Thanks

You could ask Steve in the direct forum if your set up correctly..
»Comcast Direct

50 is wideband blast
105 is widebandshowcase

Already have a thread over in the direct forum. If he gets to it cool, if he doesn't he doesn't...

On a side note, does it bother anyone else that Blast has extreme in the name and Extreme has blast in the name?

Is there a way to see the config file version on a Zoom 5341J? That's the one thing I dislike about the zoom is the logs/config screens in the firmware etc are woefully inadequate (But signal levels are more accurate)

derp I'm log OCD. I clear the logs after a big modem event or reboot to see them better. Would a config file show up again on a factory reset or once a config file is in its pretty much burned into the firmware?

Another funny thing I notice is the T3 errors write over each other; I know I get at least one a day but I only see the latest entry; and they are cut off with an ellipsis. They look like this:

I'm not sure about the Zoom, but with my Motorola SB6120, it only shows the config file name after a firmware update or a tier upgrade/downgrade. Once it gets flushed out of the log, it's gone until one of those events happens again.
--
KI6RIT

reply to MisterP
I also hate the ellipsis. Zoom did a pretty crappy job on the info provided to the user. :/

Doing a hardware reset via a long hold on the button on the modem seems to make it get the config file every time. Doesn't seem to do it every time when you reset it from the web interface.

Upgraded to 50/10 on Monday and they still haven't figured it out. Supposedly they're going to address the issue today between, and I quote, "8 and 8". I'm starting to think I'm part of an elaborate Truman Show-esq reality show when it comes to Comcast's 'support'.

reply to wTheOnew

12 hour window to get the issue fixed today. Why am I not surprised it's still wrong?

Edit: After about a half hour on the phone I finally got to someone that knew what they were doing. Took them all of 5 minutes. Now why, Comcast, did it take nearly a week to do 5 minutes worth of work?

dont feel bad.....i started on performance and had the 10$ blast speed boost. come to find out for almost a year i didnt have the blast i was paying for. i decided to get the 50/10 and spent 2 hours on the phone with a rep that couldnt get the config file to stick to the widebandblast file... after 2 hours she said ill call you back...well come monday and no call back i called back and it took another rep i kid you not 5 min to make it work.... makes you wonder why some reps cant get anything done and some can with no issue what so ever

reply to wTheOnew
because their support team is mostly full of derps
comcast steve could have probably fixed it for you

when i got the wrong config assigned to my modem, comcast steve fixed it in like 30 seconds.

reply to JigglyWiggly
In the Maryland area widebandblast gets me 105/20 but it was 50/10 and then it doubled. I think this doubling occurred in certain markets.

reply to MisterP
On my zoom 5341 I go into 198.168.100.1 then go to Status config file name is the top line of the listing.