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London, ON
reply to yyzlhr

Re: [Express] Usage Tracker Odd Behaviour

said by yyzlhr:

Also, everyone knew price increases were coming, it's become a timeless tradition.

Yea, but a $3 hike 9 months after a $2 hike. That's pure friggin' bullshit. That little escape clause Rogers is offering in Ontario is just to beat any reverse billing accusation that may pop up. Rogers, without YOUR permission, upgrades YOUR service then bills you for it. THE VERY DEFINITION OF ILLEGAL REVERSE BILLING.

IMHO It's illegal in Ontario to give somebody something they never asked for then demand payment for it.

F#cking Rogers eh?


Scarborough, ON
I think the term you're looking for is negative billing. Reverse billing is used to describe charges for SMS/voice calls where the recipient pays for the charges.

Negative billing implies they added something without your permission, but you have the option to remove it to bring it down to the previous price point. This is not the case here. I don't think there's anything illegal for a business to raise prices and provide notice that they are doing so, and offering an option to leave.


London, ON
said by yyzlhr:

I think the term you're looking for is negative billing...

Much appreciated. And IMHO you are correct. Rogers may not??? be breaking any laws, but as usual, they walk a very fine line in most people's judgement. 'nuff said by me.