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jetskee

join:2013-01-02
Newark, OH

[Troubles] Random slow speeds, very dramatic drop, modem reboot

Hello,
Just curious if anyone else is having this issue. I see lots of posts on here about slow speeds, but nothing sounds like what I'm seeing. This all started very abruptly a few months ago...before that, never had any issues, and had been very happy with WS DSL.

I have a 6mb download plan, and I usually get pretty close to 6mb, however, after about 8:00pm, there are periods where I drop down to dial-up speeds....and it happens pretty much instantly. One minute I'm watching Netflix just fine, and a few seconds later I'm "rebuffering". If I try to go to speedtest.net at this point, it won't even load the page. A quick reboot of my Speedstream modem, and I'm back to 5-6mb speeds. When I reboot, I usually obtain a new IP address. It's almost like there is a rate limit on a per IP address basis...once you hit so much usage, you are cut down to dial-up speeds....but a reboot and new IP gets you back to normal (for a while).

There doesn't seem to be any rhyme or reason to it...it might happen once per evening, it might happen 4-5 times. But it only seems to happen between 8:00pm and midnight Eastern time.

Is this "by design"? Is each IP address given a nightly "budget" of bandwidth to use, controlled by a packet shaping device (maybe Windstream's way of dealing with oversubscription on the lines)? Or is this a true problem that can be fixed?

I still have my old original Speedstream 5200 modem that I got 7 years ago when I started with Windstream DSL. I have wondered if that could be part of the problem, but the fact that it runs for
hours with no problems does not point to the modem as the problem.
I was home sick one day a couple of weeks ago...I put on Netflix
about 8:00am ran it SOLID all day, no problems, until 8:30pm,
then my speed tanked. If there was a modem issue, it would not have been able to run problem-free for 12 hours.

Thanks for any advice you can give.

GearheadX

join:2010-05-11
Hilliard, FL
Reviews:
·Windstream

Re: [Troubles] Random slow speeds, very dramatic drop, modem reb

You, like a great many of us, live in an oversold market. I wish I could give you some good news about it, but at the moment I really can't.

Some people on this forum have been dealing with this problem for years. Others for months. A sizable chunk of us have been dealing with moving goalpost repair dates for ages.

In my own, personal experience, I was supposed to get a fix 'by the end of the year' according to information I got in late October. Now I'm waiting until 'Late February' for resolution. Some have been getting this sort of thing for a year or two now.

What has happened is there are likely too many people on your local Windstream equipment. When this happens, the hardware simply runs out off bandwidth to provide customers and gives EVERYONE bad service.

My advice? Get with your neighbors. Find out who is using Windstream. As a group, file reports with Windstream that there are problems. Will it get results? I have no idea. But the more people who are having problems that they are aware of being aware of problems, the better off you are.


Windstream
Premium,VIP
join:2009-03-31
Twinsburg, OH
kudos:38
reply to jetskee
jetskee-
I am not aware of any over-utilized equipment in the Newark Ohio area offhand. Based on what you are describing it really doesn't sound like a Latency issue caused by over-utilization. However if you would send me a PM with your home phone number I would be happy to look into your issues for you.

Aaron
Specialist II
--
We're here to help! wci.broadbandhelp@windstream.com

jetskee

join:2013-01-02
Newark, OH
reply to GearheadX
Click for full size
My crude graph
But, my question is, if there are too many people trying to get on, and everyone is experiencing slowdowns, why does a reboot "fix" it?
Why is it not a gradual degrading of speed, or a sustained slowness for a long period of time. Why is it so abrupt?

Literally, I can be at 6mp all evening. Then within a 30 second window, drop to 0.5mb, I reboot my modem (which takes 45 seconds to come back up) and less than one minute later I'll be cruising at 6mb again, maybe for an hour, maybe 3 hours, maybe 15 minutes...
who knows. Then repeat the process again.

Capacity and usage statistics for network traffic generally follow a nice curve on a graph....mine would instead be a sustained rate with
periodic vertical dips for 1 minute.

See my attached crude drawing....the top is what I would expect on an oversubscribed circuit....as the night goes on, the amount of available bandwidth per customer drops at a somewhat predictable rate, and as peak time passes by, your speed increases as customers drop off the network.

Mine is more like the bottom graph, which does not make sense
at all if there is a bandwidth shortage being suffered by everyone.


Windstream
Premium,VIP
join:2009-03-31
Twinsburg, OH
kudos:38
Typically if there was to many people on the equipment the speeds would decrease slowly as more people logged on, also it would start earlier than the times you describe. Your issue sounds like some sort of physical issue in the Central Office or Remote you draw your signal from. Possibly a grounding issue that might be allowing cross-talk or magnetic coupling to interfere with your signal.

Aaron
Specialist II
--
We're here to help! wci.broadbandhelp@windstream.com

jetskee

join:2013-01-02
Newark, OH
PM Sent! Thanks!


Windstream
Premium,VIP
join:2009-03-31
Twinsburg, OH
kudos:38
I will look into it right away.

Aaron