dslreports logo
site
 
    All Forums Hot Topics Gallery
spc

spacer




how-to block ads


Search Topic:
uniqs
9538
share rss forum feed


elwoodblues
Elwood Blues
Premium
join:2006-08-30
Somewhere in
kudos:2
Reviews:
·VMedia
reply to TLS2000

Re: Another Rogers Rate Increase

said by TLS2000:

Do you really believe that this particular rate increase is going to push people over the edge?

Most people will grumble about it and then pay their bills.

The problem is where do you go (Internet aside)
Bell?
Shaw?

They can do what they want with impunity, simply because they have a quasi monopoly and if you don't like it, they tell you to pound sand.

I talk to people all the time, the same general hate on for Rogers is everywhere, they have the WORST public image of any public company yet don't care... like I said, where are you going to go?
--
No, I didn't. Honest... I ran out of gas. I... I had a flat tire. I didn't have enough money for cab fare. My tux didn't come back from the cleaners. An old friend came in from out of town. Someone stole my car. There was an earthquake.......

yyzlhr

join:2012-09-03
Scarborough, ON
kudos:4
reply to elitefx
said by elitefx:

Sounds like Rogers is currently run by Beavis and Butthead.

Right because Rogers has ever failed to be insanely profitable despite how consumer unfriendly they are.


Gtr7
Premium
join:2005-05-01

1 recommendation

reply to elwoodblues
Switching to Tek Savvy DSL 6 MB speed.

Had around 6 MB speed a number of years back with Rogers and it was fine with me.

Rogers last year had increased the price but had the nerve to kept me (and others) at the 95 Gig limit and not allow the 120 Gig cap. You got to buy or rent the D3 modem from us to get the 120 cap (but we will charge you more anyways if you don't). I called and asked about this last year.

If I was to stay with Rogers with coming increase,

Cost would be $73.44 month without going over cap and using the old modem (Motorola SB5100) I purchased over 8 years ago and my Cap is still 95 Gig.

Overuse charge $1.50 a Gig to a maximum of $100 plus tax.

Going to Tek Savvy

Costs equals $39.54 month with a modem I purchased (speed touch 516) from them and a 300 Gig Cap.

Overuse charge $.50 a Gig to a maximum of $25 plus tax.

Unlimited usage between 2am and 8am not counted towards cap.

Overall I'll be paying $33.90 less a month for over 3 times more allowance.

Yes Rogers speed was great but what good is it if you can't go farther then the end of the laneway without running out of fuel and having to pay for more. (but you can do this faster)

But now with Tek Savvy, I can go down the street and even around the corner at times and still have some fuel to spare.

It took me so long to wake up.


elwoodblues
Elwood Blues
Premium
join:2006-08-30
Somewhere in
kudos:2
I said Internet aside.

hjlow

join:2013-01-05
Kitchener, ON
reply to Gtr7
only problem is teksavvy gives your ip to whoever asks for it :/

prairiesky

join:2008-12-08
canada
kudos:2
reply to elitefx
said by elitefx:

If Rogers had any sense at all they'd implement a residential 10/2 tier at $30 month. Guaranteed they'd triple their customer base overnite. Give the consumer what they want at a reasonable price they can afford. That's how you remain numero uno.

Sounds like Rogers is currently run by Beavis and Butthead.

from a buisness side, what makes more sense, 200 customers at $30 a month or 100 customers at $60 a month??

It may actually be more profitable for them to move people to TPIAs. They're bandwidth requirements go to 0, the public tech support decreases. makes perfect business sense

yyzlhr

join:2012-09-03
Scarborough, ON
kudos:4
said by prairiesky:

said by elitefx:

If Rogers had any sense at all they'd implement a residential 10/2 tier at $30 month. Guaranteed they'd triple their customer base overnite. Give the consumer what they want at a reasonable price they can afford. That's how you remain numero uno.

Sounds like Rogers is currently run by Beavis and Butthead.

from a buisness side, what makes more sense, 200 customers at $30 a month or 100 customers at $60 a month??

It may actually be more profitable for them to move people to TPIAs. They're bandwidth requirements go to 0, the public tech support decreases. makes perfect business sense

Not to mention they're making at least $20 per TPIA customer to lease the last mile.

a1_Andy
Premium
join:2005-12-29
Oshawa, ON
reply to Gtr7
That's exactly how much bell raised their price. $3
The large ISP's are not price fixing are they?

bt

join:2009-02-26
canada
kudos:1
reply to hjlow
said by hjlow:

only problem is teksavvy gives your ip to whoever asks for it :/

Only when a court order requires it of them.

34764170

join:2007-09-06
Etobicoke, ON
reply to elitefx
said by elitefx:

If Rogers had any sense at all they'd implement a residential 10/2 tier at $30 month. Guaranteed they'd triple their customer base overnite.

and they would have a 10GB cap with said service. So it is nonsense that they would triple their customer base. Rogers will never give customers what they really want.


shrug

@videotron.ca
reply to bt
said by bt:

said by hjlow:

only problem is teksavvy gives your ip to whoever asks for it :/

Only when a court order requires it of them.

And teksavvy allows themselves to be stepped on to save a dollar instead of challenging anything, as the could and should.

*shrug*

They are only one step above videotron, who did nothing.


elitefx

join:2011-02-14
London, ON
kudos:2

2 edits
reply to 34764170
said by 34764170:

and they would have a 10GB cap with said service. So it is nonsense that they would triple their customer base...

Well, that may be true. My point was, not everybody needs massive caps and downstream speed. I use my computer 12 hours a day yet I rarely use more than 16GB/month. I certainly don't need 25 down but the 2 up is ideal.

If Rogers were to cut the Express 25/2 80GB in half and create a tier with that @$25/month then IMHO it would suit the needs of a large demographic that isn't currently being addressed. Paying $48.99 for 80GB is a waste for me when 40GB would still be more than double what I use.

A residential 10/2 tier at $25/$30 month would fill my needs perfectly.

There are probably many users over 55 that aren't download junkies. To me, the internet is just another source of information that I use. Nothing more/nothing less. We grew up without the Internet. It's not that big of a "must have".

Since Rogers insists on bandwidth caps then IMHO Rogers should move to true Usage Based Billing and all bandwidth should be sold in 20/50/100GB blocks or just charge the consumer for the bandwidth they actually use.

Even if it was $30 for the 10/2 plus whatever bandwidth block you purchased IMHO at least you're only billed for what you use/want.

dgass

join:2007-09-27
Etobicoke, ON
kudos:1
Reviews:
·TekSavvy DSL
What I'm starting to notice about some posters here really scares me. The big three have successfully, it appears, convinced the general users that they need to think of wired broadband usage the same way they have been getting away with the cash cow that is wireless data.

Charging users for data usage above the bandwidth they sell with the speed of your connection each month is nothing more than a double bill. Billing you twice for the same thing.

I never thought I would see the day that the general users in Ontario speak of wired broadband Internet data the same as wireless data. Looks like the old saying has truth that if you tell a lie long enough people start to believe it.


elitefx

join:2011-02-14
London, ON
kudos:2

2 edits
said by dgass:

I never thought I would see the day that the general users in Ontario speak of wired broadband Internet data the same as wireless data. Looks like the old saying has truth that if you tell a lie long enough people start to believe it.

You are 10,000% correct. It's not that anybody believes Rogers propaganda. We all know and hate the way we're nickel and dimed to death.

But in the face of reality, if this is the way it's going to be, then let's level the playing field and go to True Usage Based Billing. If this is the way Rogers wants it then lets make them account for every penny we pay them. I want everything itemized on my monthly Internet bill right down to the last KB of usage. I want to know my Internet charges/usage right down to the last penny. Rogers is the one that started this shit not us.

What Rogers is doing now is just ripping people off under the illusion that it's UBB.

When you go buy gas you don't pump 10 litres but get charged for 50 because the service center doesn't sell 10 litres at a time. This is exactly what Rogers is doing with the internet.

Ree

join:2007-04-29
h0h0h0
kudos:1
Reviews:
·Start Communicat..
reply to dgass
said by dgass:

Charging users for data usage above the bandwidth they sell with the speed of your connection each month is nothing more than a double bill. Billing you twice for the same thing.

If they greatly reduce the existing charge, then it's not billing twice for the same thing. For example if they charge $10 or $20 per month to have a connection, and then they charge $x for y gigabytes, that's two separate line items for two separate things.

I think elitefx has a point -- lots of people are subscribing to services that offer far more than they need, and as a result are likely paying more than they need to.

It's not a perfect comparison, but take newsgroups access for instance. Many people think paying $10/mo for unlimited is the only way to go, and that's because they download a LOT of content so for them it probably is the best way to go. But I hardly download anything at all, so why pay $10/mo when the same amount will buy me a block that will last 2 years?

If people had the same options when choosing how to buy their internet, I think more than you expect would choose the block method.


elitefx

join:2011-02-14
London, ON
kudos:2
said by Ree:

But I hardly download anything at all, so why pay $10/mo when the same amount will buy me a block that will last 2 years?

If people had the same options when choosing how to buy their internet, I think more than you expect would choose the block method.

Yes, and all things being equal, a properly administered "bandwidth block" purchase would last until you've used all your allotted bandwidth. Rolling over each month till it was used up. The way it's done now is highway robbery. This is where the CRTC needs to change the rules.

Rogers wants UBB, I say Bring It On.............

34764170

join:2007-09-06
Etobicoke, ON
reply to elitefx
said by elitefx:

Since Rogers insists on bandwidth caps then IMHO Rogers should move to true Usage Based Billing and all bandwidth should be sold in 20/50/100GB blocks or just charge the consumer for the bandwidth they actually use.

Even if it was $30 for the 10/2 plus whatever bandwidth block you purchased IMHO at least you're only billed for what you use/want.

Except Rogers has no interest in offering UBB properly, so it wouldn't make sense for the consumer.

bt

join:2009-02-26
canada
kudos:1
reply to shrug
said by shrug :

said by bt:

said by hjlow:

only problem is teksavvy gives your ip to whoever asks for it :/

Only when a court order requires it of them.

And teksavvy allows themselves to be stepped on to save a dollar instead of challenging anything, as the could and should.

Still not the same as just giving it out to anyone who asks for it.


jduffy
Premium
join:2006-08-20
Cincinnati, OH
Reviews:
·Time Warner Cable
reply to Sunfox
said by Sunfox:

Of course, all this is because of Rogers' horrible profits. I mean just look at these dreadful numbers:

Q4 2011: $327 million profit
Q1 2012: $356 million profit
Q2 2012: $400 million profit
Q3 2012: $466 million profit

I mean clearly something had to be done. Any reasonable person can see that 1.5 billion profit in 12 months isn't anywhere near enough, so it was time to significantly increase rates for their customers.

Last I saw, companies are still allowed to make a profit and that is their goal - profit generation for the benefit of their investors. Too many people are under the wrong impression that corporations are supposed to benefit society and their employees. That is not the case at all. Just about all products and services are elastic. So if you do not like the price, discontinue purchase of those services and products. If enough people do it, the price will come down to generate demand.
--
Atheists swear there is no Heaven, but pray there isn't a Hell.

Sunfox

join:2003-12-14
Markham, ON

1 edit
Indeed they are allowed. However, when times are tough for many people, and a company's profits are already growing at a steady rate at the current pricing structure, what is the moral justification for a mass price increase far above the cost of inflation, at an earlier schedule than usual?

Are they in danger of going bankrupt? Have they seen a sudden and unexpected increase in the cost of doing business? Are you getting an equal increase in service for the extra money?

I know I wasn't in March 2012 when I cancelled Rogers internet after 15 straight years. $2 more per month for all the upgrades done during the past year. But oh wait, I was still on a D2 plan, meaning I was stuck at 10mbit and 95gb while the rate increase that I had to pay along with everyone else was being justified by the increases to 28mbit and 120gb on my Extreme plan. But if I wanted to see those new improvements, I'd also have to rent a $7 modem they wouldn't let me buy (and refused to provide gratis). So, to get what I was being charged for, I'd have to pay a total of $9 more per month.

No thanks. Rogers was very disagreeable to negotiate with on the phone, and told me that because I was under contract, they were allowed to increase the rates to whatever they wanted and I could do NOTHING ABOUT IT except pay the new rate or break the contract and pay the full penalty (in direct contradiction to the text being used on this year's rate increase notice).

I was so turned off by that attitude (combined with my experience the prior year where I discovered false billing where my bill said I was getting X% discount but if you did the math it was actually less than half of X% - and they refused to correct more than 3 months overbilling), I broke the contract and paid the penalty anyways.

Over the past year I've further cut down my Rogers television service to about half of what it once was, so now I don't need to be held hostage by their contracts to get 20-35% off in order to bring Rogers service rates down to the same price levels as other companies.

So tell me, since you're in Cincinnati, jduffy, and don't have to deal with the Rogers and Bell duopoly... what are your choices for internet service and television there? What do you pay for that service, and what were you paying say 3 years ago for that same service? Let's compare notes.

yyzlhr

join:2012-09-03
Scarborough, ON
kudos:4
said by Sunfox:

Indeed they are allowed. However, when times are tough for many people, and a company's profits are already growing at a steady rate at the current pricing structure, what is the moral justification for a mass price increase far above the cost of inflation, at an earlier schedule than usual?

Are they in danger of going bankrupt? Have they seen a sudden and unexpected increase in the cost of doing business? Are you getting an equal increase in service for the extra money?

The cost of doing business is typically pretty high for Rogers. Rogers sits on massive amounts of debt and they probably took on even more by joining forces with Bell to acquire MLSE. They need to ensure that they have sustained revenue flowing in to ensure that they can continue to finance their debt and not head into bankruptcy.


sbrook
Premium,Mod
join:2001-12-14
Ottawa
kudos:13
Reviews:
·TekSavvy Cable
·WIND Mobile
reply to Gtr7
Some very quick and rough (and probably inaccurate) arithmetic follows ...

if you look at the total number of Rogers subscribers (probably 4 million individuals with one or more services), it would average out to about to something like $100 per account per year. That is awfully slim profit on their revenue per customer.

This is why Rogers had their credit rating go to pot when they went to take on internet after @home went bye bye. It's not the numeric profit that counts, it's the fact that additional customer costs of only $10 per month could wipe it all out. Basically that means a couple support calls per month per customer.

Sunfox

join:2003-12-14
Markham, ON
reply to Gtr7
Aww... now I feel all sorry for Rogers. C'mon, Rogers, you clearly aren't billing enough for your services! Don't just raise your rates now, have the good sense to do it again in July too!

The people have spoken!


TLS2000
Crazy Canuck
Premium
join:2004-02-24
Mississauga, ON
reply to sbrook
If we count wireless in your numbers, Rogers has over 9 million wireless customers, so the profit per customer would be even lower.
--
Tom


sbrook
Premium,Mod
join:2001-12-14
Ottawa
kudos:13
Reviews:
·TekSavvy Cable
·WIND Mobile
True enough.

The big problem though is that instead of running a tight and reliable efficient service where their costs per customer are therefore lower, they choose instead to rely on high volume and hit the customer with rate increases to make up for their own inadequacies.


jduffy
Premium
join:2006-08-20
Cincinnati, OH
Reviews:
·Time Warner Cable
reply to Sunfox
I am always surprised that people use the "tough times" comment to object to price increases. Why?

Because when times are good and a company is not doing well, customers to not flock to the company and buy more or pay a higher price to help out the company.

Second, morality does not figure into pricing of a product or service. It is totally demand driven when it comes to elastic products or services. Should a farmer price his products low because they are food and everyone needs food, thereby endangering his ability to make a living?

You did exactly what should happen in a capitalist society. They increased prices, you did not feel you were getting any value, so you cancelled the service. If enough people would have done what you did, they would have been forced to lower prices. But it appears that demand thus justified the increase because people stayed with the service.

Remember, a product is only worth what someone is willing to pay for it.

--
Atheists swear there is no Heaven, but pray there isn't a Hell.


elitefx

join:2011-02-14
London, ON
kudos:2

1 edit
said by jduffy:

But it appears that demand thus justified the increase because people stayed with the service.

Remember, a product is only worth what someone is willing to pay for it.

Yea, you don't seem to realize here in Canada we're the victims of a duopoly because of government deregulation of telecommunications.

It's not like if we don't like our current Telco we can go somewhere else for service.

Things have degraded to the point the 2 dominant telcos actually bought an NHL franchise together. Trust me, there's a rotten stench in the Telco barrel here in Canada. Price fixing has become a national sport. And the CRTC regulatory commission just bends over and takes it dry from Rogers and Bell.


Dustyn
Premium
join:2003-02-26
Ontario, CAN
kudos:11
Reviews:
·Rogers Hi-Speed
reply to Gtr7
Now who doesn't like LESS for MORE $$$??



dabonz

join:2012-05-17
Ottawa, ON
reply to Gtr7
I say u can't beat them; join them


Gtr7
Premium
join:2005-05-01
reply to Gtr7
OK service has been cancelled and the 30 days has to be served and I am being billed for this ... OK I understand.

I go to log on to check usage yesterday and I get this.

This account has been cancelled. As a result, limited functions are available, one = I can't see what my usage is now.

I had to call Rogers to ask what I'm at for usage so far this billing cycle (I had a rough idea before I called). What bullshit this is .. I still got about 4 weeks to go with them.

Using netmeter to keep track now till its over to get a rough idea what I use .. only one in household connected to them here right now.

Paying right to the end so I might as well use them to the end even though I've got Teksavvy up and running.

Looking back to some old emails and found this one (above picture in year 2004).
The speed setup for modem is underlined for the Rogers extreme service and thats less download speed then what I get now with Teksavvy DSL.

Like I said before, the speed was ok with me at 5MB (2004) but I want more allowance now which Rogers could not offer to me at what I call a decent price anymore. I`m not paying $64.99 plus tax for 95 Gig or evan 120 Gig if Ì upgrade my modem.