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yyzlhr

join:2012-09-03
Scarborough, ON
kudos:2
reply to Sunfox

Re: Another Rogers Rate Increase

said by Sunfox:

Indeed they are allowed. However, when times are tough for many people, and a company's profits are already growing at a steady rate at the current pricing structure, what is the moral justification for a mass price increase far above the cost of inflation, at an earlier schedule than usual?

Are they in danger of going bankrupt? Have they seen a sudden and unexpected increase in the cost of doing business? Are you getting an equal increase in service for the extra money?

The cost of doing business is typically pretty high for Rogers. Rogers sits on massive amounts of debt and they probably took on even more by joining forces with Bell to acquire MLSE. They need to ensure that they have sustained revenue flowing in to ensure that they can continue to finance their debt and not head into bankruptcy.


sbrook
Premium,Mod
join:2001-12-14
Ottawa
kudos:12
Reviews:
·WIND Mobile
·TekSavvy Cable
reply to Gtr7

Some very quick and rough (and probably inaccurate) arithmetic follows ...

if you look at the total number of Rogers subscribers (probably 4 million individuals with one or more services), it would average out to about to something like $100 per account per year. That is awfully slim profit on their revenue per customer.

This is why Rogers had their credit rating go to pot when they went to take on internet after @home went bye bye. It's not the numeric profit that counts, it's the fact that additional customer costs of only $10 per month could wipe it all out. Basically that means a couple support calls per month per customer.


Sunfox

join:2003-12-14
Markham, ON
reply to Gtr7

Aww... now I feel all sorry for Rogers. C'mon, Rogers, you clearly aren't billing enough for your services! Don't just raise your rates now, have the good sense to do it again in July too!

The people have spoken!



TLS2000
Crazy Canuck
Premium
join:2004-02-24
Mississauga, ON
reply to sbrook

If we count wireless in your numbers, Rogers has over 9 million wireless customers, so the profit per customer would be even lower.
--
Tom



sbrook
Premium,Mod
join:2001-12-14
Ottawa
kudos:12
Reviews:
·WIND Mobile
·TekSavvy Cable

True enough.

The big problem though is that instead of running a tight and reliable efficient service where their costs per customer are therefore lower, they choose instead to rely on high volume and hit the customer with rate increases to make up for their own inadequacies.



jduffy
Premium
join:2006-08-20
Cincinnati, OH
Reviews:
·Time Warner Cable
·Vonage
·net2phone
·Cincinnati Bell
·Skype
·Callcentric
·ooma
reply to Sunfox

I am always surprised that people use the "tough times" comment to object to price increases. Why?

Because when times are good and a company is not doing well, customers to not flock to the company and buy more or pay a higher price to help out the company.

Second, morality does not figure into pricing of a product or service. It is totally demand driven when it comes to elastic products or services. Should a farmer price his products low because they are food and everyone needs food, thereby endangering his ability to make a living?

You did exactly what should happen in a capitalist society. They increased prices, you did not feel you were getting any value, so you cancelled the service. If enough people would have done what you did, they would have been forced to lower prices. But it appears that demand thus justified the increase because people stayed with the service.

Remember, a product is only worth what someone is willing to pay for it.

--
Atheists swear there is no Heaven, but pray there isn't a Hell.



elitefx

join:2011-02-14
London, ON
kudos:2

1 edit

said by jduffy:

But it appears that demand thus justified the increase because people stayed with the service.

Remember, a product is only worth what someone is willing to pay for it.

Yea, you don't seem to realize here in Canada we're the victims of a duopoly because of government deregulation of telecommunications.

It's not like if we don't like our current Telco we can go somewhere else for service.

Things have degraded to the point the 2 dominant telcos actually bought an NHL franchise together. Trust me, there's a rotten stench in the Telco barrel here in Canada. Price fixing has become a national sport. And the CRTC regulatory commission just bends over and takes it dry from Rogers and Bell.


Dustyn
Premium
join:2003-02-26
Ontario, CAN
kudos:10
reply to Gtr7

Now who doesn't like LESS for MORE $$$??




dabonz

join:2012-05-17
Ottawa, ON
reply to Gtr7

I say u can't beat them; join them



Gtr7
Premium
join:2005-05-01
reply to Gtr7

OK service has been cancelled and the 30 days has to be served and I am being billed for this ... OK I understand.

I go to log on to check usage yesterday and I get this.

This account has been cancelled. As a result, limited functions are available, one = I can't see what my usage is now.

I had to call Rogers to ask what I'm at for usage so far this billing cycle (I had a rough idea before I called). What bullshit this is .. I still got about 4 weeks to go with them.

Using netmeter to keep track now till its over to get a rough idea what I use .. only one in household connected to them here right now.

Paying right to the end so I might as well use them to the end even though I've got Teksavvy up and running.

Looking back to some old emails and found this one (above picture in year 2004).
The speed setup for modem is underlined for the Rogers extreme service and thats less download speed then what I get now with Teksavvy DSL.

Like I said before, the speed was ok with me at 5MB (2004) but I want more allowance now which Rogers could not offer to me at what I call a decent price anymore. I`m not paying $64.99 plus tax for 95 Gig or evan 120 Gig if Ì upgrade my modem.

Mindman

join:2012-12-10
Merritt, BC

I'm on Telus and i pay 49.99 for 250gb allowance rogers dl cap is just utterly retarded.. im waiting for new hardware to hit my area so i can get 50/10 from telus and it has a 450gb cap i think. for 74.99 or 69.99



elitefx

join:2011-02-14
London, ON
kudos:2
reply to Gtr7

Well, Rogers went ahead and done it Jan 23/2013: »www.rogers.com/web/Rogers.portal···_HISPEED



abitbent

join:2004-04-23
Brantford, ON
Reviews:
·magicjack.com
·Start Communicat..
·Rogers Hi-Speed

said by elitefx:

Well, Rogers went ahead and done it Jan 23/2013: »www.rogers.com/web/Rogers.portal···_HISPEED

And yet New Brunswick continues to get 500Gig for $52. »www.rogers.com/web/Rogers.portal···_HISPEED


Anaron

join:2005-01-28
North York, ON
reply to Gtr7

Wow. I pay TekSavvy $39.95/month for 18 Mbps down, 512 Kbps up and a 300 GB monthly bandwidth limit. It's hard to believe that Rogers is charging customers $41.49/month for 6 Mbps down, 256 Kbps up and a measly 20 GB monthly limit.


resa1983
Premium
join:2008-03-10
North York, ON
kudos:10

These prices are just disgusting...

Yet another kick to convince my dad to switch over to TSI.
--
Battle.net Tech Support MVP



TOPDAWG
Premium
join:2005-04-27
Midland, ON
kudos:3
reply to Gtr7

so they lowered the caps again?


Viper359
Premium
join:2006-09-17
Scarborough, ON
Reviews:
·voip.ms
reply to Gtr7

That is why every time Rogers increase prices, I remove the increase in services. Usually cable channels. I have switched over to a full voip system in my house last year, and as such, put over $1000.00 back into my pocket. I had a lot of international LD, but even still, just having a basic line with call display and voicemail reaches damn near 50 bucks.

Triple play is the problem here folks. Start speaking with your wallet and Rogers will seen start listening.



elwoodblues
Elwood Blues
Premium
join:2006-08-30
Somewhere in
kudos:2
reply to jduffy

The problem is when those services are provided by an oligopoly(monopoly in their particular offerings), its like chowing between two evils, which is going to hurt more?


Joe1419

join:2007-10-31
reply to Sunfox

Anyone who wants to shove it to rogers, you can cancel your services without penalty due to this rate change, even though you are on contract.

See here for proof straight from the robber's mouth:
»www.rogers.com/web/content/support-terms
(or »www.rogers.com/terms )

"Residents of Ontario who do not wish to accept any applicable rate increase may choose to cancel the service(s) affected by the rate increase(s) without any early cancellation fee, device savings recovery fee or service deactivation fee, as applicable, by sending us a notice to that effect no later than 30 days after receiving the rate increase notice."

Show them you won't take this increase by voting with your wallet!



Beermage

@rogers.com

said by Joe1419:

Anyone who wants to shove it to rogers, you can cancel your services without penalty due to this rate change, even though you are on contract.

See here for proof straight from the robber's mouth:
»www.rogers.com/web/content/support-terms
(or »www.rogers.com/terms )

"Residents of Ontario who do not wish to accept any applicable rate increase may choose to cancel the service(s) affected by the rate increase(s) without any early cancellation fee, device savings recovery fee or service deactivation fee, as applicable, by sending us a notice to that effect no later than 30 days after receiving the rate increase notice."

Show them you won't take this increase by voting with your wallet!

It's 30 days after receiving the rate increase notice. I think most people received their notice in late December early January. So that would mean it would be too late for most people to cancel without a cancellation fee.