Hi POFF,

I looked into the account and I can confirm that your order was in fact confirmed for the 2nd (yesterday). Looking at the notes they posted today, they claimed that there was no access. It is possible that the person you had stay at your house left for a bit or it is also possible that the tech actually never showed... Either way, I will see if I can get this escalated for you. That being said, are you or someone available tomorrow? I can't promise a dispatch, but I can certainly try. If you could PM me with confirmation, that would be great.

As for your call with Chris, I do sincerely apologize for this type of behavior. Some things during this call were unnecessary on his behalf and I will ensure that the appropriate corrective action is taken.

EDIT:

I have requested to Telus to see if we can get a tech out tomorrow. Just wanted to get the ball rolling.

Thanks,

Andre

to review · actions · 2013-Jan-3 9:03 am ·

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