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JonF
Premium
join:2012-11-22
Chatham, ON
reply to Mark777

Re: Teksavvy = lip service, no action

Hi Mark,

I was looking over your account a little more, and see that we have double log ins.

Can I get you to remove the router and go direct to the modem to see if there is internet direct?

Thanks!
--
TSI Jon F (E-Services) - TekSavvy Solutions Inc.
Authorized TSI employee (»»TekSavvy FAQ »Official support in the forum )
Follow us on Twitter : @TekSavvyCSR ; @TekSavvyNetwork



Mark777

@teksavvy.com

No, Jon. I've done that before, AND changed modems, routers and wires. Done it all Jon. I've had enough.

I've jumped through all the hoops a dozen times ang no matter what I do Teksavvy comes up with more nonsense to try and I've done it ALL, REPEATEDLY.

Please call me if you want to discus this further.



TSI Andre
Got TekSavvy?
Premium,VIP
join:2008-06-03
Chatham, ON
kudos:24

Jon is calling you...

I know this has been stretched out for quite some time now but if we are trying to help and we are asking you to help us by performing certain actions, its because we want to help.

Looking over the history of the account, removing the router in the past fixed the issue until you had made some changes on your side...

I know this may be frustrating but please allow us to help you.

Thanks,

Andre
--
TSI Andre
Director of Service Delivery
Authorized TekSavvy Employee ( »TekSavvy FAQ »Official support in the forum )
Follow me on Twitter!



Mark777

@teksavvy.com

I've tried 6 modems and 5 routers, different makes models firmware etc., and all new wiring they can't all be bad.

It's clearly Bell equipment timing out, but I find Teksavvy to be pretty much an extension of Bell at this point.

Please have Jon call me again.



TSI Andre
Got TekSavvy?
Premium,VIP
join:2008-06-03
Chatham, ON
kudos:24

I believe he is already on the phone with you