| reply to Theta
Re: [HSI] Ultra100 Getting 12mbit - Constant problem... You might as well take a trip down to the local office and ask to speak to a supervisor it's the only way I could get things fixed back in the day. I was using the Charter social media team but they don't exist anymore |
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| said by watts3000:You might as well take a trip down to the local office and ask to speak to a supervisor it's the only way I could get things fixed back in the day. I was using the Charter social media team but they don't exist anymore
This is probably the best way to go at this point.
I would specifically ask for a maintenance engineer and if they are not available when you visit the office ask for a direct extension to his office or give them your number and have him call you back. |
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 Theta
join:2003-07-24
O Fallon, MO | Good advice - thank you! |
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| I am experiencing the same issue. I talked to 5 Charter techs through chat and phone over the last week. Started earlier this week for me. I am getting much lower speeds on average. I am seeing 2-4MB down and still getting the usual 4-5MB up which is acceptable. I am on the 100/5 plan. Two of the techs told me that they are supposed to provide at least 70% of the top end of your tier. So, I should be seeing 70MB at least. They even sounded surprised. I have tried multiple computers directly connected to the modem. Signals are great and confirmed with support.
The last time I had an issue like this, the technicians came out and got the same results at the tap. This is definitely a Charter issue. I have a technician coming out tomorrow.
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Theta
join:2003-07-24
O Fallon, MO | Sounds exactly like my situation. Let me know if it gets resolved, and if so, how you went about it. |
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| I will let you know what I find out when tech gets here tomorrow. I am also going to reach out to a buddy at Charter. Here is my latest result.
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Theta
join:2003-07-24
O Fallon, MO | Here was mine from earlier tonight:
»speedtest.ookla.com/result/1945000634.png |
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 BF69Premium
join:2004-07-28
Camden, TN | 30/4 tier
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| reply to pvols1979
said by pvols1979:I am experiencing the same issue. I talked to 5 Charter techs through chat and phone over the last week. Started earlier this week for me. I am getting much lower speeds on average. I am seeing 2-4MB down and still getting the usual 4-5MB up which is acceptable. I am on the 100/5 plan. Two of the techs told me that they are supposed to provide at least 70% of the top end of your tier. So, I should be seeing 70MB at least. They even sounded surprised. I have tried multiple computers directly connected to the modem. Signals are great and confirmed with support.
The last time I had an issue like this, the technicians came out and got the same results at the tap. This is definitely a Charter issue. I have a technician coming out tomorrow.
I always heard it was 80% and even at that, if I wasn't getting better than that, somebody would be hearing about it!!
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| reply to BF69
BF69, I have never got more than I paid for with Charter. That is nice. My most recent test...
I ran more tests around midnight last night and things seemed to be much better. I was getting results in the high 60MB range. Today, it has been consistently in the 60MB range. I wonder if they did something last night. I have seen horrible speeds around noon this week and today it seems to be better so far.
BF69, my parents live in Camden, TN. |
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BF69Premium
join:2004-07-28
Camden, TN | said by pvols1979:BF69, my parents live in Camden, TN.
wow small world. who knows maybe we've bumped into each other. |
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