| reply to alina
Re: [INTERNET] Does cogeco turn off internet connection overnigh Honestly, if you're up and around when it's happening, with 24/hr Tech support, I think it's best to call when it's happening so they can try and isolate the issue.
Hard to check on a problem when everything is working  |
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MarcerPremium,VIP
join:2007-07-08
Hamilton, ON
kudos:12 | said by RedMageX:Hard to check on a problem when everything is working You'd be surprised how much can be determined from a "working" modem. 
P.S. If the OP is still having an issue, feel free to send me a PM with your MAC address |
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| UPDATE:
As soon as I got in touch with Cogeco they were very quick to set up a service appointment. They also remotely tested my modem and found that it was timing out frequently. The morning of my service appointment the modem failed to reconnect at 6:30am (lights were all on and solid green,) but the tech who came to the house swapped out the modems and for the past few days I have had absolutely no problems at all. So that's good news, and thank you Cogeco.
I'm happy with my service once again and I'm fairly certain the origin of the problem will remain forever mysterious (to me, at least.) Even if the modem was failing why would it connect during the day and not at night? Why would the outage times be so consistent? (And why would the modem behaviour change on the day of my service appointment?)
Thanks to all, Marcer  , and everyone else who replied to my original post.
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