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Install Date issues

I exhausted all my resources to get a faster install and wanted to know if anyone knew a higher up at Charter.

Basically this service is for my business, we currently don't have charter and they said they needed to put lines in. The business next door (about 100 feet) has charter. So we negotiated a contract where I would sign a 5 year contract ($300 a month service) or pay $3500 (I was willing to sign a 10 yr if I had to). Well I signed this on Dec 10 and was hoping to get it in before Christmas and it looks like now the date is set back to Feb 2.

Any help?



Probably not. They may have pole permits to get, or they may have to bore or trench to your builing that extra 100 feet. All that as to be done by their contractor just to get the facilities into your building, before they can actually install the modem. Anything with construction you can be looking at 30-90 days.