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Simon1988

@btcentralplus.com

Help with locked account.

I tried to log on to WOW from a different location and blizzard decided to lock my account... Now it seems like it should be a fairly simple process to unlock it however, when i enter these details that are asked:
Battle.net Account or email
first name
Last name
security input
I just get an error warning, this says "Please fill in all required fields" but there is no more fields.
It may be something fairly simply im missing here but im finding it really frustrating and i can't log on to battle.net or anything for help... Help please?


Snuffbox
nice irl
Premium
join:2011-04-15
Milwaukee, WI
kudos:4
said by Simon1988 :

security input

What?


Jobbie
Keep It Simple
Premium
join:2010-08-24
Mexico
kudos:5
reply to Simon1988
1-800-59-BLIZZARD (1-800-592-5499)

Probably is your best option


JB
Stay Gold
Premium
join:2009-05-14
kudos:1
Reviews:
·Cogeco Cable
reply to Simon1988
Your keys, have been logged.

Make sure you are going to the legit WOW sites.

As Jobbie said, call Blizzard and tell them you think you've been hacked ASAP.
--
I know you are the only one
A little taste of heaven
You know I am The only one
Your bitter taste of hell


Simon1988

@btcentralplus.com
reply to Jobbie
Im in the uk... I assume there would be a european number as well.


Jobbie
Keep It Simple
Premium
join:2010-08-24
Mexico
kudos:5
"[Guide] How to call Blizzard"
»eu.battle.net/wow/en/forum/topic/900641450

Blizzard Support is available 11:30am to 19:30pm (Paris time), seven days a week.
Austria: 0800 362066
Belgium: 0800 81066
Denmark: 80 60 22 14
Finland: 0800 97442
France: 0805 540514
Germany: 0800 5890644
Ireland: 1 800 995 092
Italy: 800 928389
Netherlands: 0800 0202164
Norway: 800 83996
Poland: 0800 702217
Russia: 8800 5550104
Spain: 900 812669
Sweden: 020 1605820
Switzerland: 0800 001177
United Kingdom: 0800 0288246
--
Judge a man by the trials of his shield, not the empty reaping of his sword.


Simon1988

@btcentralplus.com
reply to Snuffbox
I dont know how else to describe this. I know it should be an easily fixed problem unlocking an account but nothing happens when i try and i get the previous mentioned error warning. I don't believe the account has been hacked.
I tried to contact blizzard tech support but you need to be logged in battle.net which obviously i can't do... Doe's anyone even know an alternative to contact for someone at blizzard?


JB
Stay Gold
Premium
join:2009-05-14
kudos:1
No harm in saying you think you might have been hacked btw.

You have odd behavior happening, I wouldn't risk it.


Snakeoil
Ignore Button. The coward's feature.
Premium
join:2000-08-05
Mentor, OH
kudos:1
reply to Simon1988
When my account was hijacked, I called customer support. I had to wait nearly 2 hours, on hold. After the customer rep answered the phone, she asked me to verify a few things.
Address, email address, a few of my toons names, what server they were on.

I can't recall if they asked for credit card number, which wouldn't have worked as I use game time cards.

But after jumping through the hoops, I regained control of my account. I then requested an authenticator. Since then, my account has been fine.

Also, change the email address associated with the wow account. If it's a yahoo email, switch to google, or visa versa. I still get "security" alerts from blizzard at my yahoo account. I just ignore them, as they are phising attempts.
--
Is a person a failure for doing nothing? Or is he a failure for trying, and not succeeding at what he is attempting to do? What did you fail at today?.


Jobbie
Keep It Simple
Premium
join:2010-08-24
Mexico
kudos:5
said by Snakeoil:

But after jumping through the hoops, I regained control of my account. I then requested an authenticator. Since then, my account has been fine.

This happened to me too, best investment I could have made, I thought it was going to be a lot more expensive to ship here but it wasn't bad at all, I ordered two of them to have a new one available when needed.
--
Judge a man by the trials of his shield, not the empty reaping of his sword.


Simon1988

@btcentralplus.com
reply to Simon1988
Cheers guys,

Looks like my best option is to give them a phone. I'm not stupid but cant seem to get past simple barriers... most likely have been hacked.


Baddiablo01

join:2012-12-27
afghanistan
reply to Simon1988
Im currently in Afghanistan and had the same issue when i tried to log in for the first time out here. I stayed up till 2am and gave them a call they cleared it up in 5min. (im still palying on US servers)


nunacool

@webspeed.dk
reply to Simon1988
Hi I have same problem. I know that i havn't been hacked as i was trying to log on wow from another computer that i dont normally use and i had forgot that this would happen :-( I have been lookingfor a phone number on the battle.net.eu but cant find it, is there anybody who know where to find it ???


Krisnatharok
Caveat Emptor
Premium
join:2009-02-11
Earth Orbit
kudos:12
Yeah, trying scrolling up. The phone numbers were already posted.