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yyzlhr

join:2012-09-03
Scarborough, ON
kudos:4
reply to ScottB

Re: [Northeast] How do I get a "new" DVR?

Verizon and most other MSOs only give their customers the option to rent their equipment. If a customer cancels their service or exchanges their equipment for whatever reason, do you think that equipment just ends up in the trash? If they threw every returned box in the trash and kept buying new ones they would be out of business. So no, chances are you're not going to get a new one.


ScottB

join:2012-12-30
Staten Island, NY

All true but it doesn't answer the question. Some customers are getting new boxes to replace the ones that cannot be refurbished. If Verizon could fulfill all it's new orders for service with recycled boxes, they wouldn't be making much money.