Unfortunately, the AT&T staff who can pull those strings read and post regularly in the AT&T Direct
forum. That forum is private; this forum is accessible to the general public, so posting personal information here is not wise. I've requested a mod to check, so the information may be redacted before you return.
FWIW, AT&T is just a new name for SBC Global; same management and staff, new name (which came with the company when SBC bought AT&T in 2005).
Also, AT&T appears to have two plans for the future. In regions where it is financially feasible to maintain infrastructure, they are retiring legacy ADSL in favor of IP-DSL; either ADSL2+ or VDSL. This would be urban, and higher density suburban. Where they are not willing to incur costs of infrastructure upgrade, they are going to deploy wireless (4G/LTE?) You may be caught up in that; only the techs in the AT&T Direct forum can tell if you might still get hooked up with DSL service. And you can post your account details in that forum; just don't post it here.--
~Oh Lord, why have you come
~To Konnyu, with the Lion and the Drum