O Canada! > Canadian > TekSavvy > [Cable] Youtube lags at night still, upgrade cache servers?

reply to HKPolice

Re: [Cable] Youtube lags at night still, upgrade cache servers?

reply to HKPolice
Same problem here...Last night around 9:30, YouTube was freezing up every 30 seconds, buffering for 2 minutes and then freeze up again for another 30 secs.
No issues during the day.
South-West end of GTA

JMJimmy, awaisuk, d4m1r, bparanoid5

Would you lads mind PM'ing me the following details?

-Some form of contact info, account number, name, phone number etc
-your IP address
-your cable POI if you happen to know it
-shoe size
-whether you are downloading/uploading at the time

I'm working on compiling a master list of effected users to see if we can help narrow down the investigation with our NOC department.

Thanks!
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TSI PhilR - TekSavvy Solutions Inc.
Manager, Escalations, Errors & Recovery
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )

You have PM! Minus shoe size as that is confidential.

Thank you kind sir,
I've added you to the list.

and I've used the latest in forensic investigations, and based on your writing style I have extrapolated your approximate shoe size.
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TSI PhilR - TekSavvy Solutions Inc.
Manager, Escalations, Errors & Recovery
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )

Well you know what they say about guys with big feet...
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F**K THE NHL. Go Blue Jays 2013!!!

reply to TSI PhilR
I can release this info but first I will need a court order. Estimate is $200/per query

Will send you info tonight

$200? that's not bad!
I'll accept payment in the form of Tim Hortons gift cards.

reply to d4m1r

Doesn't explain Metacafe/other video services being slow

We've checked and re-checked on our end and with Google. Everything is fine with the caching servers. We've reached out to the customers that have complained about the slow youtube streaming and a large majority have said that the issue has been fixed since google upgraded the node. Whatever is going on still is likely something else altogether. Either an issue with flash like it was pointed out or just plain congestion on your local connection.

Obviously we'll look into whatever it is but at this point I don't believe the caching servers are to blame
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TSI Gabe - TekSavvy Solutions Inc.
Authorized TSI employee ( »TekSavvy FAQ »Official support in the forum )

I'd also like to point out that Google manages the servers and we have no control over them other than where they sit in our network. We just have to make sure they have a big enough pipe which they do. (30Gbps total).

We had Google check on the users that provided their IP addresses and made sure they were being "served" properly. Everything checks out.

reply to HKPolice
Just a quick observation. I was watching a video just now and it kept buffering at 1080p. I ran a speedtest and it showed 20Mbps down, though 20 is not the full 28 I usually get, it should be enough to stream. So I decided to try loading the video in a different browser and:

My browser is Firefox and I have quite a bit of plugins loaded in it. I started playing the video in Chrome in a window right next to it and it loaded perfectly. Also tried IE and it loaded fine there too.

I then tested firefox with no plugins and it loaded fine, but what makes this completely inconclusive is that I restarted firefox again to load the plugins and the video loaded ok.

Just something I wanted to throw this out there to see if everyone that is experiencing this problem is also using Firefox with lots of add-ons.

I honestly think it's an issue with Flash. That and Google's bandwidth conservation for YouTube has really put a damper on things.

reply to TSI Gabe

reply to JMJimmy
nope for me with my custom html5 youtube plugin still loading slowly

reply to HKPolice
It's happening again right now: 9:19PM Monday night.

Almost every video I try to load is buffering multiple times every minute @ 1080p.

Some example videos: