said by though:
well it's gotta be amazon or twc. might $$$ is on twc.
got any data to back it up either way? Neighbors with the same issue, TWC internet demo computer in their local office with the same issue, traces to the local amazon video servers, etc.
Multiple local instances of the issue will be needed for either company to look into it and address it.--
If it's important, back it up... twice. Even 99.999% availability isn't enough sometimes.