So Internet and phone is out. Can ping default gateway on wan, but that's it. It's not passing any data. Tried calling support. I get the message "this department is closed for the evening, please call back" are u serious? What kind of company is this with millions of customers but no 24x7 support? Hell i would be happy to talk to someone in india!! I called 1-800-Comcast ... Is there a better number to call? Is anyone else having issues in Michigan? Cable modem shows good signals, router gets a WAN ip, but that's it. What a nightmare..