Hope it made you feel better at least because I'm sure Charter just filed that in file 13, if you know what I mean?!
While that is certainly possible, the interesting thing is that PREVIOUS to this call and discussion with any CSR at Charter I have never received a survey call like this.
Somebody must be interested in this info, and I figure it is pretty easy to "deep six" the most negative scores, HOWEVER, considering how we that post here are the tip of the annoyed customer iceberg, I think it is possible that the executive management is nervous.
I see some vague similarities to the JC Penny debacle that the new CEO has caused there.
Tom Rutledge came in and decided to TELL the customer what they want. That "want" is DAMN expensive for many consumers .
Only a few wealthy consumer "tools" will not balk at high prices and few choices. Like those lemmings that buy crAPPLE junk.
Do you have caller ID? What showed up when they called? I've had Charter call wanting to do surveys and the number that shows up on my caller ID IS NOT anything remotely resembling a Charter number. Usually says some junk like Toll Free or something and the only reason I've ever answered it is jump down their throat and tell them I'm on the Do Not call list and to remove from their list.
Yep, That number is a Charter number, and I wasn't disagreeing with you. I know they do make those calls after some discussions with them. -- The Firefox alternative. »www.mozilla.org/projects/seamonkey/