|reply to plk |
Re: Hey Suddenlink Cisco modem iss fixed?
Hello plk. Your modem is not in our provisioning system at this time. This would make it lock on, show online, but would not allow internet connectivity. For me to troubleshoot this further, you would have to call in and have it added to your account.
Also, I found another customer with a DPC3825 that is provisioned, online, and seems to be working. I am attempting to reach out to them to verify that it is indeed working.