[Rant] Tech didn't want to do work because of homerun install...

Author	All Replies
neufuse join:2006-12-06 Indiana, PA Reviews: ·Comcast 1 edit	[Rant] Tech didn't want to do work because of homerun install... Had a tech out to check signal levels because the levels from THE DROP where fluctuating so much, not inside the house but directly from the drop... other neighbors are having issues too.. I think our amp is going bad or something... but the tech came out... looked at the wiring room and just said "This is too complex"... ok... so I have a rack that has patch panels for every telephone port, every cat5e port, and every coax port in the house terminating in one spot... not hard to understand, its standard data-com type setup... all 110 block punch downs, all F connector on the coax... all on patch panels... shouldn't have to even worry about that end if all they are doing is checking the drop levels.... we have a drop line which is CLEARLY labeled "CABLE LINE IN - CABLECO - DROP LINE" which goes into a MoCA filter then to a 2 way splitter to go to the eMTA then split to an amp to an 8-way, the 8-way then runs to the active ports on our 24 port Coax patch panel with every room labeled, and port numbered... simple to understand right?.... right?..... all I get is "this is to complex, I can't do a check on this"... argh!! never had a tech say that before that came out, most of them understood the setup from a glance and found the easy to read coax label that said what was the drop..... then to end the visit get a comment that goes "I've never seen a house setup like this, why do you have so many coax cables?".. I duno... 12 room house, every room has 2 ports... thus making 24 patch locations...... anyone ever have a situation like this?
	to forum · permalink · 2013-01-04 11:40:59 ·
Cablejim1087 join:2012-09-21 Bath, ME	reply to neufuse Re: [Rant] Tech didn't want to do work because of homerun instal Sounds like the tech didnt want to check anything. If its labeled it doesnt matter how many lines are there. Labels make the job easy. Just my opinion.
	to forum · permalink · 2013-01-04 12:51:18 ·
neufuse join:2006-12-06 Indiana, PA Reviews: ·Comcast	reply to neufuse i duno it just bugged me... I was extreamly patient with the tech, and explained the setup... just bugged me... and I always love when a tech says "what did an electrician do this work?" like that is some kind of mock agains electricians or something... no, a certified data-comm installer did it... which just happens to be me... structured wiring isn't some neuroscience thing...
	to forum · permalink · 2013-01-04 13:12:19 ·

tomdlgns join:2003-03-21 Chicago, IL	reply to neufuse what i dont get is that all he needed to do was find the line in and run his test. i dont have that clean of a setup at home, but the connection coming into my office is cable and it terminates on the rack. we have some cable TVs in the office and the line in is labeled on the rack and easily accessible. when the tech came to upgrade our internet/equipment, the first thing he did was find the line in and do a test on the line. now, i will admit that most homes are not wired like you have it (although they should be) and that the tech that came to my office was a cable installer who was very familiar with business setups, but if it was properly labeled like you say it is, my vote is that the tech was lazy. it sounds like you were on site with the tech, but can you confirm this? he could have even said... 'this is too complex, can you show me where the feed coming in is located'? (even thought it was labeled). edit- didnt see your reply. yes you were there. he sounds lazy to me.
	to forum · permalink · 2013-01-04 13:15:29 ·
tomdlgns join:2003-03-21 Chicago, IL	reply to neufuse said by neufuse: i duno it just bugged me... I was extreamly patient with the tech, and explained the setup... just bugged me... and I always love when a tech says "what did an electrician do this work?" like that is some kind of mock agains electricians or something... no, a certified data-comm installer did it... which just happens to be me... structured wiring isn't some neuroscience thing... yeah, i hate to say it, but people are ignorant. they just don't know any better and say what the think is right. the electrician i use is not a data/telecom expert, but if i tell him i need 50 drops and i need the to terminate to x location, he can run wire and terminate. anyone that can follow directions can pretty much do this. the wiring directions are stamped on the patch panels and key stone jacks. like i said above, he is probably never walking into that clean of a setup. then again, structured wiring is becoming more and more common. alot of older homes had phone lines daisy chained from another drop. home runs are more common now, as well as including a line for data/spare to each room. a friend of mine was building a home and he could have had the entire house wired for 1 voice 1 data in each room (2 drops total) and he decided to pay a quarter of that just for a few locations. i told him that he messed up and that it would cost him way more, in the future, to do it.
	to forum · permalink · 2013-01-04 13:21:13 ·
THZNDUP Deorum Offensa Diis Curae Premium join:2003-09-18 Lard kudos:2	reply to neufuse Sometimes these things happen for a reason. If I were you, I'd consider myself lucky it didn't end up a mess. Unless you took steps to prevent it of course........ Did you suggest to him just to check from the tap to the ground block? -- one should not increase, beyond what is necessary, the number of entities required to explain anything
	to forum · permalink · 2013-01-04 16:41:48 ·
rody_44 Premium join:2004-02-20 Quakertown, PA	reply to neufuse you really have two outlets to every room and you wanted a tech to activate every one of them. Good luck with that as i wouldnt have done it either
	to forum · permalink · 2013-01-04 17:37:56 ·
mikedz4 join:2003-04-14 Weirton, WV	my home had two lines in my bedroom. One for tv and one for internet and phone. My parents house has 6 tvs and 6 boxes.
	to forum · permalink · 2013-01-04 17:39:59 ·
rody_44 Premium join:2004-02-20 Quakertown, PA Reviews: ·Comcast	And if the tvs are there fine but 24 outlets in a house. No one has a need for two outlets to every room. More importantly is was the OP willing to pay to have all outlets activated as the tech would have had to accept responsibility for every last one.
	to forum · permalink · 2013-01-04 17:42:41 ·
rody_44 Premium join:2004-02-20 Quakertown, PA	reply to mikedz4 dp
	to forum · permalink · 2013-01-04 17:43:52 ·
THZNDUP Deorum Offensa Diis Curae Premium join:2003-09-18 Lard kudos:2	reply to rody_44 said by rody_44: you really have two outlets to every room and you wanted a tech to activate every one of them. Good luck with that as i wouldnt have done it either You might want to re-read the OP. He wanted the incoming levels checked that go to an eMTA and 8 other active outlets. He didn't say a thing about activating more outlets or even troubleshooting the inside wire or outlets(that complicated stuff). Just the drop/input to his racks/panels. -- one should not increase, beyond what is necessary, the number of entities required to explain anything
	to forum · permalink · 2013-01-04 17:45:57 ·
rody_44 Premium join:2004-02-20 Quakertown, PA	Ok even 8 was he willing to pay to have every outlet active or was he like just run this line here. Just run this line here isnt how it works. You want 8 hooked up you need to pay for 8 as the tech has to accept responsibility for the 8.
	to forum · permalink · 2013-01-04 17:48:59 ·
mikedz4 join:2003-04-14 Weirton, WV	since when does the customer have to pay for EVERY active outlet? Maybe he has tvs that care connected to an antenna or split off another tv cause that room doesn't need a box. Maybe the customer has tvs that can get clear qam signals the customer shouldn't HAVE to pay for every active outlet unless I missed the MEMO in my bill and YES I DO read my bills.
	to forum · permalink · 2013-01-04 17:53:48 ·
THZNDUP Deorum Offensa Diis Curae Premium join:2003-09-18 Lard kudos:2	reply to rody_44 said by rody_44: Ok even 8 was he willing to pay to have every outlet active or was he like just run this line here. Just run this line here isnt how it works. You want 8 hooked up you need to pay for 8 as the tech has to accept responsibility for the 8. The tech was called in on a service call to identify (and hopefully fix or in this case, get someone that could) a problem with an existing service, not for an install. A problem that has the indication of not being related to the housewire. Is that so hard to comprehend? -- one should not increase, beyond what is necessary, the number of entities required to explain anything
	to forum · permalink · 2013-01-04 17:54:13 ·
rody_44 Premium join:2004-02-20 Quakertown, PA	reply to neufuse Ok thought it was a install. A picture to see what we are dealing with would be nice as i still think it comes down to the tech didnt like what he saw and didnt want his name on it.
	to forum · permalink · 2013-01-04 17:57:44 ·
nrobot80 join:2012-12-05 Union City, GA	If the tech didn't even check the signal then he was being lazy. Then to say he didn't know what he was looking at reflects on the training Comcrap provides. When I was a tech the first thing that was taught was never let the customer know you don't know how to do your job. You always tell them you are checking your resources. I would write Comcrap and tell them what happened, then cancel my service. Cable is too high to have a lazy or ignorant tech come to anyone's house, let alone come and tell them you can't and won't do,your job. As long as people keep paying then that's the level of service we are going to get.
	to forum · permalink · 2013-01-04 18:36:17 ·
tomdlgns join:2003-03-21 Chicago, IL	reply to rody_44 said by rody_44: Ok thought it was a install. A picture to see what we are dealing with would be nice as i still think it comes down to the tech didnt like what he saw and didnt want his name on it. re-read the first post. by the explanation of the OP's post, his install is very clean and well labeled. sounds like the tech was lazy and confused as such a clean install and was not understanding how everything was wired. the OP probably has 2 drops to every room in case he wants to re-arrange furniture and avoid running a cable along the wall to the other side of the room. nothing wrong with having a home future proofed (as much as you can during the time of the wiring stage).
	to forum · permalink · 2013-01-04 19:25:28 ·
mikedz4 join:2003-04-14 Weirton, WV	might have been an outside contractor. Talked to actual tech and said they will spend all day at a house to get a problem fixed whereas a contractor does as little work as possible because they are paid by the job. Don't know how true this is but have seen contractors leave an install half finished a couple times for me. Had to get a tech to come back and fix the problems from the installer.
	to forum · permalink · 2013-01-04 19:32:47 ·

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Re: [Rant] Tech didn't want to do work because of homerun instal