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sportsdadmi

join:2001-03-14
Harrison Township, MI

[Rant] Customer Service Awful!

There was an error on my bill and getting th-ru to these losers is imposible. Been trying over the phone for 45 minutes and chat is not answering either. Almost enough to make the call and switch to wow!


Badonkadonk
Premium
join:2000-12-17
Naperville, IL
kudos:5

Sure. Have you checked the WOW! forum recently?



MemphisPCGuy
Taking Care Business
Premium
join:2004-05-09
Memphis, TN
reply to sportsdadmi

You're calling 1-800-COM-CAST? I get a tech within minutes.



telcodad

join:2011-09-16
Lincroft, NJ
kudos:7
reply to sportsdadmi

Comcast Customer Service may have been a bit stressed-out - see my post in another thread today: »Re: Comcast Outgoing Mail Down in Chicagoland?


Stu Pidaso

join:2006-10-12
Greenwood, IN
kudos:2

said by telcodad:

Comcast Customer Service may have been a bit stressed-out - see my post in another thread today: »Re: Comcast Outgoing Mail Down in Chicagoland?

Not only that, he is in MI. The call centers that take calls for MI also take them for AR. Parts of their service have been out since December 25th due to the storm that rolled through that day. People in that area still calling in and even though they get an automated message advising them it is being worked on stay on the phone making it longer wait times for others.

krafty1

join:2010-04-07
Hastings, MN
reply to sportsdadmi

That's nothing I sat for an hour and 47 minutes before someone picked up and she could barely speak English and got nothing accomplished.



JigglyWiggly

join:2009-07-12
Pleasanton, CA

1 edit

yeah they can be pretty bad
the other day i called and i got transferred 4 times and then they sent me to the buisness class support by accident and then they restart the whole thing after that
ugh

then when I got someone, it was some sassy lady and the second I said I don't like their solution they asked if I wanted to cancel my service. I asked if I could talk to someone else and they said no.

those people need to get fired asap lol



CCI

@comcast.net
reply to krafty1

The Minnesota service center has been closed and calls are going to service centers in Texas and Washington State. Currently most calls are going to outsourcers. Good luck.



CCI

@comcast.net
reply to JigglyWiggly

All of the California call centers were closed.



IowaCowboy
Iowa native
Premium
join:2010-10-16
Springfield, MA
kudos:1
Reviews:
·Verizon Broadban..
·Comcast
reply to sportsdadmi

Their tech support is non-existent. They always play the blame customer owned equipment game when it is clearly their service that is acting up.

I now do most of my troubleshooting on my own (and I've purchased cable tools at Lowe's Depot). I redid the line going to the living room TV (wire was as old as the house) and that seemed to bring the signal quality up.

When I schedule a truck roll, I always ask them to put in the work order to send a Comcast employed tech.


sportsdadmi

join:2001-03-14
Harrison Township, MI
reply to sportsdadmi

Going to try again today and will let everyone know how it goes.



PeteC2
Got Mouse?
Premium,MVM
join:2002-01-20
Bristol, CT
kudos:6
Reviews:
·Comcast
reply to JigglyWiggly

said by JigglyWiggly:

when I got someone, it was some sassy lady and the second I said I don't like their solution they asked if I wanted to cancel my service. I asked if I could talk to someone else and they said no.

I have been extremely lucky with Comcast CS to date, however, people are people...the good, the bad, and the ugly, eh? If I got someone like that, I would simply terminate the call and redial. Life is too short to deal with someone who is obviously having a bad day...

Not to let Comcast off the hook, but it is safe to say that the woman involved was not following any of Comcast's customer service guidelines.
--
Deeds, not words

sportsdadmi

join:2001-03-14
Harrison Township, MI
reply to sportsdadmi

Better luck today. Waited 5 minutes and got through and bill problem was resolved. It still does not excuse them for not getting connected yesterday. I don't think there is anyone who would not get angry when not getting service after trying for an hour.



CCI

@comcast.net

That's why they call it the Billing Center of Excellence...