Wireless / Mobile > Verizon Wireless > Home Fusion disconnects

Home Fusion disconnects

Get used to it cause it not going away. it is said to be a bad firmware.

reply to wftomlin
Well if you want a new router you have to put the orginal homefusion router in bridge mode,and connect your other router you want to it.

reply to wftomlin
I have had the same issue since my install in September. I was also told that it is a vendor issue with the cantenna and that my ticket is part of the master ticket which has yet to be resolved. After going dark all Thanksgiving Day, I demanded a new cantenna which they installed the following Saturday. Disconnects have dropped significantly and have been aware of only one or two since then. I have a MBR connected Wifi as WAN with the Verizon modem and have alerts notifying me whenever they is a loss of signal.

With the original Cantenna I was also being shown usage of around 15mb per day even when I was out of town with nothing connected to the system. Verizon said that it was my usage not their equipment. After the new Cantenna only using 1-2mb per day under the same conditions. So much for Verizon tech knowledge. I believe that the system disconnecting/connecting throughout the day may have been the cause of this excess data usage. You might want to check yours.

reply to wftomlin
Same issue I am having and many others are having.
»community.verizonwireless.com/message/900324

Verizon tech support is as usual worthless. They wont admit any issues and want to charge you $150 to get a contractor to come visit your house and tell you everything looks fine, or replace the canteena. They wont credit your account, they wont waive the fee, this seems like its a profit center for them!

The equipment or network is not at all ready for this and the technology needs another year or so to be a viable consumer product. I had better luck with a 4G USB dongle. Now I am locked into a 2 year contract with a piece of junk I need to reboot everyday to get it to work right.

reply to wftomlin
been getting the occasional disconnect too. check the modem and I've got a flashing red light on the 4G indicator. Try to access the modem with a browser and it comes up but says the HBA is `Unreachable'. Wait about 5 mins and still got the flashing red light, but for some odd reason, I can get out to the internet just fine. Speeds are good as expected, but according to the main screen on the modem, it's showing the HBA as unreachable.

I sure hope this gets fixed pretty damn soon.

Another complaint I have is this HBR and HBA setup, which is the goofiest crap I've seen in how this is supposedly working. The HBA (Cantenna) has it's own damn DHCP and DNS, then it's supposedly bridged to the HBR (router), which has a DHCP and DNS too. I simply can't figure out why they went with such a setup..

All they needed was a antenna with a 1W amplifier on it and just have all the radio gear in the modem.

Oh well hopefully in the not too distant future, software and firmware upgrades will make the HBR and HBA more easy to understand and configure.

reply to wftomlin
got the disconnect just before midnight and within a couple of minutes I had internet access, but the 4G-LTE indicator on the router just kept flashing red. The HBA is `Unreachable'.

I power cycled the HBA (Cantenna) and then the HBR (Router). No change in the flashing red indicator. Issued a reboot on both the HBA and HBR.. Still no change and I did wait 15-20 minutes after the power cycle to trying rebooting. Still showing `Unreachable' to the HBA.

All this time I could still get out to the internet with no problems.

Last thing I decided to do was restore the HBR to factory settings.

Within 1 minute of doing the restore. The 4G-LTE light was flashing green and I could access the HBA and I was showing connected to 4G on the main screen. There is something definitely jacked with the software on the HBR.

What's really sad is, I have no idea who the hell `Technicolor' is in regards to being a router manufacturer. Crap is made in Vietnam.

Why wouldn't VZW go with a a Cisco, Netgear or at least one of the top 3 router manufacturers to build their equipment..

Seems like every damn company these days is cutting corners on quality..

I saw it with ViaSat with Exede, Hughesnet with HNG4, and now even with VZW with HomeFusion..

This is getting pretty bad...

reply to wftomlin
A firmware update should be able to fix the problem. Hopefully they will push one out before too long.

reply to TexasRebel

yeah, well I saw that, but it's still not a well known vendor in my book for router manufacturing.. It's must only be exclusive with Verizon products.

I recall having a Technicolor dial-up modem back in the 90s.
I see they also make cable set top boxes.
They must do a lot of custom jobs the top three don't want.

reply to wftomlin
Well in a way I am glad to see your posting, I was beginning to think it was something on my end.

The drops are getting more frequent. The speeds have dropped dramatically. I wasn't rebooting for quite sometime and then suddenly I was getting connected to Wichita Kansas instead of locally and then I would get speeds so slow it was way worse then dialup.

Of course they want to replace the Cantenna, I've told them it's not the Cantenna but they won't understand. I've had this system since September and it's degraded dramatically!

reply to wftomlin
FWIW, Verizon advised me today that a firmware update will be launched towards the end of February that corrects a known disconnect (provisioning) issue associated with the Home Fusion Cantenna. I love my 4G. I'll love it more when it stays connected .

I don't have homefusion nor 4g in my area yet but I have been researching it and reading all about these disconnect issues. It does seem like firmware could be the issue and I hope that new update will fix it. If the service worked fine for months then started dropping then I'd say software/firmware is to blame. I want homefusion because it's the only option other than satellite. I currently have a MIFI but I'm hoping the homefusion setup will pull in a stronger signal. Can anyone comment on their phone signal and how good 4g signal is through the home fusion setup? I get 2 bars of 3g and my speeds vary from 200-800Kbps on my MIFI.
Maybe just a coincidence but I remember when I got my first 4g phone(Motorola Bionic), it too had dropped data issues and a reboot was the only way to fix it. My Droid RAZR has them occasionally too but its rare. Almost seems like homefusion is going through the same growing pains.

My Galaxy Note 2 indicates a 4G signal of -70 dbm next to my cantenna and never disconnects. The Home Fusion signal has 5 out of 5 bars lit up and disconnects. Many of my disconnects have been associated with when Verizon analyzes my usage. Kinda funny. As soon as my Home Fusion disconnects, I know my usage has been updated.

DO NOT trust these people. We've had a nightmare all day today. We ordered this thing, being told they would come in and install. They sent out a guy who came in and asked us how our house was wired, didn't know where to put the router, disconnected our DirecTV splitter, connected some power to a cable, ran out of my house saying "I smell smoke, I did something wrong". Came in and said "it's okay now", hooked up the Homefusion, made sure the computers were working, and literally ran out of my house. We were shocked. He was just gone ... poof! Of course now, our entire DirecTV system is out. We called him on the cell he called us to get directions from, and his answer was "I don't know what's wrong". We've been trying to get someone out all day to check to 1) make sure we don't have a wire burning in the wall and 2)to fix what he broke. This is a nightmare. Verizon punts to Centurion, Centurion refuses to let us speak to a manager, and Verizon has had us on hold constantly. This is horrible!!!!

Thanks for your updates, I appreciate the information. I was told by Verizon today 'we've been on this disconnection problem for two months that some users are experiencing' and efforts on a fix was mentioned in their logs as recently as two weeks ago (1/15/13). The tech rep also said 'we are new at this: these questions used to go to some call centers... now they go to others.'

I'm about to call in and tell them to give me discount for them using a crappy hardware vendor. I'm not supposed to be paying for multiple disconnects per day because of bad firmware and or hardware.

I don't know who designed the HF hardware, but it's horrible. It's basically two routers that are bridged together with very little customization. You can't change the IP subnet, unlike what you can with other routers from other vendors.

The router and radio should have been one box with the Cantenna being a RF amp and highgain antenna. Would have been easier to work with.

Hopefully, the coming firmware update will fix this problem and possibly add more customizing features to the router.. Doubtful thou...

I hope an upgrade will come soon cause HF is a great home service gaming is so smooth for me.

reply to wftomlin
I have to say. I finally gave in today and called Customer Support. They are sending a tech out tomorrow because my internet just crapped out, surprisingly right after I hit my 50% usage mark.

The sucker isn't even working anymore, stuck on connecting and when it does connect, it says Connected for like 2 minutes, then drops signal and says connecting again. Remind you, even when connected, it wasn't connected at all. I couldn't do anything at all.

The only reason I still have internet right now is because I kept my old WISP connection running since it was only $25 a month. It might be shit, but it still keeps me connected to the interwebs.

P.S. Thankfully, I had red the fine print when I signed up and got the Insurance or I wouldn't even have this internet anymore. I would have cancelled my contract then and there and would have told them to shove it if they charged me the cancellation fee for something that hasn't been working for almost 2 days.