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diskace
Electronic Box CEO
Premium,VIP
join:2002-02-21
reply to MaynardKrebs

Re: New pricing 2013 - Electronic Box

Currently we don't have a policy to delete logs at a specific interval.

We delete the logs when the file size is too big and cause database slowdown.

We usually keep logs for billing purpose. Example: credit card charge back and clients who challenge a bill.

For cable i am still waiting for an official answer.
--
Electronic Box Inc. - Jean-Philippe Béïque
Ebox forum »ELECTRONICBOX


MaynardKrebs
Heave Steve, for the good of the country
Premium
join:2009-06-17
kudos:4

said by diskace:

We delete the logs when the file size is too big and cause database slowdown.

We usually keep logs for billing purpose. Example: credit card charge back and clients who challenge a bill.

So, make the disk quota for the log file really small.
How long can VISA chargeback a disputed item? 30 days? 60 days?


ohmer

join:2003-08-06
Quebec, QC
kudos:1
reply to diskace

You really need ip logs for many months just for billing? You could just keep stats (how much downloaded/uploaded by account id).



dillyhammer
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Scarborough, ON
kudos:10
Reviews:
·WIND Mobile
·Start Communicat..

said by ohmer:

You really need ip logs for many months just for billing? You could just keep stats (how much downloaded/uploaded by account id).

For sure. Stats could be rolled up and attached to accounts daily, and the IP logs deleted accordingly. A simple clause in the Terms Of Service can make that sufficient for billing dispute purposes.

I think the reason why we have such crazy log retention is because people are inherently lazy, paranoid, and never thought it would be an issue a la Voltage Scumbags.

But this lack of forthcoming responses and that $20 fee for BYOM really makes me think, sorry to say.

At least the dude at Start said it straight out, that their logs are kept for a year but they're looking at reducing that because of what was going on.

Mike
--
Cogeco - The New UBB Devil -»[Burloak] Usage Based Billing Nightmare
Cogeco UBB, No Modem Required - »[Niagara] 40gb of "usage" while the modem is unplugged


diskace
Electronic Box CEO
Premium,VIP
join:2002-02-21

said by dillyhammer:

said by ohmer:

You really need ip logs for many months just for billing? You could just keep stats (how much downloaded/uploaded by account id).

But this lack of forthcoming responses and that $20 fee for BYOM really makes me think, sorry to say.

At least the dude at Start said it straight out, that their logs are kept for a year but they're looking at reducing that because of what was going on.

Mike

On a side note, we can rename it 'rebate for buying a modem from us'. It's pretty much the same in the end. The install cost is 69.95$ and 20$ off when you buy a modem from us making it 49.95$. Same price structure for cable.
--
Electronic Box Inc. - Jean-Philippe Béïque
Ebox forum »ELECTRONICBOX


nitzguy
Premium
join:2002-07-11
Sudbury, ON

said by diskace:

said by dillyhammer:

said by ohmer:

You really need ip logs for many months just for billing? You could just keep stats (how much downloaded/uploaded by account id).

But this lack of forthcoming responses and that $20 fee for BYOM really makes me think, sorry to say.

At least the dude at Start said it straight out, that their logs are kept for a year but they're looking at reducing that because of what was going on.

Mike

On a side note, we can rename it 'rebate for buying a modem from us'. It's pretty much the same in the end. The install cost is 69.95$ and 20$ off when you buy a modem from us making it 49.95$. Same price structure for cable.

Hello I'm interested but...my questions were lost it seems in the negativity of some people...

Would I have downtime if I have an existing ADSL2 service that I just want to transfer to you guys?


Davesnothere
No-BHELL-ity DOES have its Advantages
Premium
join:2009-06-15
START Today!
kudos:7
reply to diskace

said by diskace:

On a side note, we can rename it 'rebate for buying a modem from us'.

It's pretty much the same in the end.

The install cost is 69.95$ and 20$ off when you buy a modem from us making it 49.95$.

Same price structure for cable.

 
In the other thread, I suggested that you previously called it exactly that at some point in the past, yes ?

If it makes less folks angry, maybe it would be best to say it that way.

It looks like you are already 'Eating' part of the Bell FTTN install fee anyway, unlike some other IISPs.


dillyhammer
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reply to nitzguy

said by nitzguy:

Hello I'm interested but...my questions were lost it seems in the negativity of some people...

I resemble that remark.



said by nitzguy:

Would I have downtime if I have an existing ADSL2 service that I just want to transfer to you guys?

Why risk it?

Order the new service on another pair, and when you're satisfied, cancel the other service.

Mike
--
Cogeco - The New UBB Devil -»[Burloak] Usage Based Billing Nightmare
Cogeco UBB, No Modem Required - »[Niagara] 40gb of "usage" while the modem is unplugged


dillyhammer
START me up
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Scarborough, ON
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Reviews:
·WIND Mobile
·Start Communicat..
reply to diskace

said by diskace:

On a side note, we can rename it 'rebate for buying a modem from us'. It's pretty much the same in the end. The install cost is 69.95$ and 20$ off when you buy a modem from us making it 49.95$. Same price structure for cable.

I guess it's just syntax then, but on a side note and quite coincidentally, the prices you quote on your website for the ST516, TG585 and TG784 are all about $20 above retail.



Regardless, the pricing is very good, quite aggressive. I'm betting you're going to see some action, which is what you intended I trust.

Mike
--
Cogeco - The New UBB Devil -»[Burloak] Usage Based Billing Nightmare
Cogeco UBB, No Modem Required - »[Niagara] 40gb of "usage" while the modem is unplugged


nitzguy
Premium
join:2002-07-11
Sudbury, ON
reply to dillyhammer

said by dillyhammer:

said by nitzguy:

Hello I'm interested but...my questions were lost it seems in the negativity of some people...

I resemble that remark.



said by nitzguy:

Would I have downtime if I have an existing ADSL2 service that I just want to transfer to you guys?

Why risk it?

Order the new service on another pair, and when you're satisfied, cancel the other service.

Mike

I'm jsut saying, a $69.95 install beats a $95 install . I have the equipment...

Problem is, I'm in an apartment building that was probably built in 1955 and I don't know if there is a second pair running into this apartment....and the whole rigamarole behind getting a second pair in....that's why....


dillyhammer
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Reviews:
·WIND Mobile
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said by nitzguy:

a $69.95 install beats a $95 install

Yep. Fabulous pricing. Beats the crap out of TSI for sure, and just about anyone else.

said by nitzguy:

Problem is, I'm in an apartment building that was probably built in 1955 and I don't know if there is a second pair running into this apartment....and the whole rigamarole behind getting a second pair in....that's why....

Yep. That'd do it. I do know from word of mouth that EBox is top notch. If they can't migrate you over seamlessly, probably no-one can.

Good luck.

Mike
--
Cogeco - The New UBB Devil -»[Burloak] Usage Based Billing Nightmare
Cogeco UBB, No Modem Required - »[Niagara] 40gb of "usage" while the modem is unplugged


Davesnothere
No-BHELL-ity DOES have its Advantages
Premium
join:2009-06-15
START Today!
kudos:7
reply to dillyhammer

said by dillyhammer:

....the pricing [of the eBOX Ontario FTTN DSL service] is very good, quite aggressive.

I'm betting you're going to see some action, which is what you intended, I trust.

 
Just think if eBOX really DOES announce a deal thru Cogeco wires.

Now THAT would shake up things, I reckon !


creed3020
Premium
join:2006-04-26
Kitchener, ON
kudos:2
Reviews:
·TekSavvy Cable
reply to diskace

I'm definitely interested in this if the dryloop fee is waved for the 25/10 package. The pricing is really aggressive but still might be too high to pull me from TSI's cable prices + the discount I get for referrals.

Does Ebox have a referral policy?



nitzguy
Premium
join:2002-07-11
Sudbury, ON
reply to dillyhammer

said by dillyhammer:

said by nitzguy:

a $69.95 install beats a $95 install

Yep. Fabulous pricing. Beats the crap out of TSI for sure, and just about anyone else.

said by nitzguy:

Problem is, I'm in an apartment building that was probably built in 1955 and I don't know if there is a second pair running into this apartment....and the whole rigamarole behind getting a second pair in....that's why....

Yep. That'd do it. I do know from word of mouth that EBox is top notch. If they can't migrate you over seamlessly, probably no-one can.

Good luck.

Mike

Well because right now I'm paying for a wet loop....I thought I might need a landline and I'm one of those lucky ones on TSI Pots service....but it turns out nobody calls me except people looking for the owner of the phone number previously which is a dead lady unfortunately....even the CBC can't get their fact finders straight so its been a hassle since day one...

If I can go dry loop and not pay a charge on top...right now I'm at $82/month taxes in...if I can drop that in 1/2....I'll eat the $69 one time charge to save $40/month and probably just bump up my cell plan with Fido to unlimited and Canada wide....and drop the landline all together...or go with a cheap voip solution as they have Sudbury DIDs....

So...if someone from ebox could let me know what the timelines would have to be, even if I have to have a little downtime I can deal with that....


Davesnothere
No-BHELL-ity DOES have its Advantages
Premium
join:2009-06-15
START Today!
kudos:7

said by nitzguy:

....If I can go dry loop and not pay a charge on top...right now I'm at $82/month taxes in...if I can drop that in 1/2....I'll eat the $69 one time charge to save $40/month

and probably just bump up my cell plan with Fido to unlimited and Canada wide....and drop the landline all together...or go with a cheap voip solution as they have Sudbury DIDs....

 
Try out the budget VoIP before feeding the dog any extra - It may be all that you need.

Lots of good experienced advice HERE »VOIP Tech Chat

Just decide what you want to do about 911 before cancelling the POTS though.

This new eBOX stuff looks to be a decent deal.

Cheers !


dillyhammer
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reply to nitzguy

BTW, I meant to mention, you might want to just pop the cover off your main phone jack and see what's there. I wouldn't be surprised if you found a second line in there.

My place in Scarborough, in a complex of 3 x 3 story walk-ups built in 1954, had a second line.

Mike
--
Cogeco - The New UBB Devil -»[Burloak] Usage Based Billing Nightmare
Cogeco UBB, No Modem Required - »[Niagara] 40gb of "usage" while the modem is unplugged



nitzguy
Premium
join:2002-07-11
Sudbury, ON

said by dillyhammer:

BTW, I meant to mention, you might want to just pop the cover off your main phone jack and see what's there. I wouldn't be surprised if you found a second line in there.

My place in Scarborough, in a complex of 3 x 3 story walk-ups built in 1954, had a second line.

Mike

I will have to do so...when I get back from vacation that is.

I literally have 1 phone jack for my apartment...they had an old style jack but it turns out it was a dummy wire going out of it as the POTS splitter tech came and I hadn't plugged in a phone and
noted that the wires were going to nowhere...

So I'll take the top off, I'm just looking for an ease of install, if that means being offline for a few days....I'll manage...I have my cellphone.

@Davesnothere: Thank you for the info . I would be looking at a VOIP solution, either voip.ms or one of the other ones as I know they have Sudbury DIDs and for the cost, like I said, I pay $82-$83/month including tax now...if I can halve that, the install pays for itself in 2 months, and I'm saving about $40/month which even over 10 months is $400....(minus the install fee I'd have to pay)...so definitely looking at my options but I'll look at them more when I'm back next week.

Still waiting on an eBox answer though, hope Mr. Diskace hasn't been shuned away....I don't care about log retention because I don't worry about torrenting . So log all you want, log for 25 years....that's not an issue for me, its just a matter of price...and I've had no downtime in the near year so far (minus hydro one scheduled power outage and that's when I realized I hadn't changed the batteries in my UPS since I got it 10 years ago now so its probably due as it only lasted a few minutes before everything went down)...

Just price concious....so it works for me, if it works for them, its win-win.


dillyhammer
START me up
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join:2010-01-09
Scarborough, ON
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Reviews:
·WIND Mobile
·Start Communicat..

said by nitzguy:

I would be looking at a VOIP solution, either voip.ms or one of the other ones as I know they have Sudbury DIDs and for the cost, like I said, I pay $82-$83/month including tax now...if I can halve that, the install pays for itself in 2 months, and I'm saving about $40/month

Like you, I was paying anywhere from $70 - $80 a month for POTS phone service.

I switched to voip.ms.

I pay on average now about $28 a month, with a half dozen DIDs including a toll-free. The money I save is... stupid.

For the most part, voip.ms has been awesome. Feature-rich and cheap. They have had some trouble recently, in their Toronto setup and probably some over-subscription elsewhere. Seems to have calmed down now but if I get any more grief I'll likely move.

Mike
--
Cogeco - The New UBB Devil -»[Burloak] Usage Based Billing Nightmare
Cogeco UBB, No Modem Required - »[Niagara] 40gb of "usage" while the modem is unplugged

MaynardKrebs
Heave Steve, for the good of the country
Premium
join:2009-06-17
kudos:4

said by dillyhammer:

Seems to have calmed down now but if I get any more grief I'll likely move.

To which service?

markf

join:2008-01-24
Burlington, ON
kudos:1
Reviews:
·WIND Mobile
·ELECTRONICBOX
·Execulink Telecom
reply to diskace

Right now my tenants are having problems with their TSI Internet. If I were to switch to eBox, they would install everything properly on the inside (effectively correcting any inside problem that may exist) and all that is included in the $69.99 fee?

Considering it is $20 cheaper (taxes in) than I'm paying now with TSI it looks like a fantastic deal and rather than risk paying Bell $90 I can save the money pretty quickly.

Am I correct in assuming that the install is taken care of in that manner? How often does eBox adjust prices? I am very interested in this and it will save me more money than moving over to cable and Start. Considering they've never broken 100GB yet, I could probably gamble on the 150GB plan too. If they go over, can I bump up mid-month and is there a bump up cost?

Thanks for your help with these questions. The no dry loop fee will be a killer for many other DSL providers.



dillyhammer
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Scarborough, ON
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·WIND Mobile
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reply to MaynardKrebs

said by MaynardKrebs:

said by dillyhammer:

Seems to have calmed down now but if I get any more grief I'll likely move.

To which service?

Not sure. Taking suggestions though.

Mike
--
Cogeco - The New UBB Devil -»[Burloak] Usage Based Billing Nightmare
Cogeco UBB, No Modem Required - »[Niagara] 40gb of "usage" while the modem is unplugged

Dunlop

join:2011-07-13
kudos:2
Reviews:
·Bell Fibe
·ELECTRONICBOX
reply to Davesnothere

said by Davesnothere:

Try out the budget VoIP before feeding the dog any extra - It may be all that you need.

Lots of good experienced advice HERE »VOIP Tech Chat

Just decide what you want to do about 911 before cancelling the POTS though.

This new eBOX stuff looks to be a decent deal.

Cheers !

Can't stress this enough, been using VOIP.ms for a couple of weeks now. I purchased a DID and then forwarded my Videotron phone to it to test out the quality and reliability over time and it has been amazing.

For me it is mostly because my home phone is so seldomly used and I do not want to lose the number.

What about 911? Voip.ms has an option for e911 for $1.50 a month

pc8888

join:2011-05-31
estonia
reply to diskace

$32.95/month for 15/1 DSL is pretty attractive.

What modem would you guys recommend if I want to buy my own modem that would work on both 15 and 25 mbits speed? Just want to future proof my setup if I decided to upgrade later.



BliZZardX
Premium
join:2002-08-18
Toronto, ON

Buy a used Sagemcom 2864, they support both ADSL2 and VDSL2


Dcite

join:2006-05-12
Mississauga, ON
reply to diskace

If we already have the Speedline basic 6
How much would it cost to upgrade to Speedline high speed 15?

(Would love to hop to 25/10 but the rental makes it too much of a price jump...)



diskace
Electronic Box CEO
Premium,VIP
join:2002-02-21

85$


Dcite

join:2006-05-12
Mississauga, ON

1 edit

... Upgrading from a basic tier to the next = change of address fee?
That or the page has the wording confused. (Details shows $85 to move, $25 for change of speed)

EDIT (Since I am the last post)

Is this True 15/1 and 25/10 (as in will see these speeds on speedtest.net)
Or is it a Sync rate of 15mbit/1mbit and 25mbit/10mbit? (Where speedtest will show a number which is lower than the tier)


antone

join:2013-01-10
East York, ON
reply to diskace

Hi all,

I'm currently on Rogers Cable in Toronto. I'm interested in switching to the DSL Speedline 15.

Does anyone in Toronto/GTA have any experience with Electronic Box? I've search thru the site and couldn't find much and Googled reviews even...

Thanks,
Antone



dillyhammer
START me up
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join:2010-01-09
Scarborough, ON
kudos:10
Reviews:
·WIND Mobile
·Start Communicat..

said by antone:

Does anyone in Toronto/GTA have any experience with Electronic Box? I've search thru the site and couldn't find much and Googled reviews even...

FWIW....

A friend of mine has been with Ebox for ages. He actually quit Magma Communications to switch to Ebox. He asked me to come along but I took a pass as Magma, at that time, was one of the best. I spoke with my friend 2 days ago and asked. He's still on Ebox. Close to 9 years now I think. He wouldn't dream of moving.

I was very close to going with Ebox when I gave Cogeco the boot, then decided to go back to TSI for personal reasons.

Mike
--
Cogeco - The New UBB Devil -»[Burloak] Usage Based Billing Nightmare
Cogeco UBB, No Modem Required - »[Niagara] 40gb of "usage" while the modem is unplugged


imingta

@electronicbox.net
reply to antone

said by antone:

Hi all,

I'm currently on Rogers Cable in Toronto. I'm interested in switching to the DSL Speedline 15.

Does anyone in Toronto/GTA have any experience with Electronic Box? I've search thru the site and couldn't find much and Googled reviews even...

Thanks,
Antone

I've been with them and it's been smooth sailing so far:

C:\>tracert -d google.com

Tracing route to google.com [74.125.226.41]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 10.0.0.1
2 18 ms 18 ms 17 ms 74.116.184.12
3 17 ms 17 ms 35 ms 74.116.184.2
4 21 ms 17 ms 17 ms 69.31.141.1
5 25 ms 46 ms 25 ms 69.22.142.81
6 60 ms 25 ms 25 ms 206.108.34.6
7 26 ms 25 ms 25 ms 216.239.47.114
8 25 ms 26 ms 25 ms 64.233.175.132
9 25 ms 25 ms 25 ms 74.125.226.41

Trace complete.