said by batsona:Its times like this that it seems Verizon's not capable of running/administering anything more complex than a bunch of phone switches, and a trillion cable-miles of copper. The old dog has failed to learn the new tricks.
At $DAYJOB, I interact with a lot of telecom folks.
The interesting thing about Verizon is that in general, their call center reps are among the worst I've dealt with. Conversely, Verizon's higher level engineers-- who most people never get to speak with-- are among the best I've dealt with.
It took 2 full months, from October until December, to get a cancellation of a single business phone line processed and a credit issued. Two months!!
Yet, working with their data network team on circuit turn-ups, I interact with some VERY clued people and it's no wonder their network works so well.
My (silly) theory is, Verizon spends so much money for top engineering talent who are hidden away in the NOCs, that there isn't enough left over to pay for "good" phone reps.