Well, I called tech support and found out that a tech came out and tried to get the service started. I already have service, so that explains the rg rebooting today. (The tech never knocked or called). Also, the intermittent problems I am having, the support tech thinks the wireless stb might be bad. Also, my wireless phone broadcasts at 5ghz. So if after replacing the stb I still have problems, I will look at replacing the phone with something probably in the 6ghz range.