I'm a long time lurker. First time poster. In 2007 i worked for Verizon selling FIOS. We were hired as CSR agents but we had to sell. In my month long training, we never ever focused on service, only about sales. Even if the customer called to complain or about their bill, we still had to try and sell them something. We had a quota to meet. Verizon does not care about servicing the customer. Only selling something to them.