[Voip.ms] Server Status Suggestion(s)
Due to recent server hiccups, DDOS, loss of registrations and customer frustration problems, I would suggest the following items be included as CUSTOMER READ-ONLY feature in voip.ms Account Information web page, and updated instantly:
1. Date, time
2. Server status, comments, info
3. Total uptime, total downtime,
Hopefully this will alleviate or minimize the problems. With this info, I could move from a problematic server (i.e. POP) to a better one when necessary.
Any other suggestions or comments?
Arne BolenHappy Anveo customerPremiumReviews:
PBXes offers a detailed real-time status update at »www.pbxes.com/status/
Anyone can access PBXes status and it's a great service. AFAIK PBXes is alone offering such detailed information to the community.
However, I'm not sure most voip providers would be happy to offer something similar because it might be abused by criminals for DDoS attacks.
My VoIP News
|reply to taytong888 |
This is a good thought, but the difficulty is that [anyone] could sign up as a customer, including some of the bad guys.
Other companies have seen this of course....
....and it's an old dilemma that predates this century.
1976: CB Radio: After a holdup and shooting, the Sheriff asks truckers over the CB to temporarily stop broadcasting where the deputies are, so as not to tip off the crooks. In return, no traffic tickets until the emergency is over....
This is Big Bear with the sheriff's office. We've just had a gas station holdup and shooting. You're asked to give out no smokey reports, repeat, no smokey reports....
[I remember when that happened].
Ten Four (10-4)!
While I understand you're trying to be helpful, how are you going to confirm the validity of a claim. If a customer has issues it's not always automatically the server fault, as history as proven many times.
Things are much smoother already now as we did stage 1 of our capacity upgrade already in anticipation of our final upgrade. DDoS was taken care of quickly. We also moved toronto back to Canada, and is load balanced properly at the moment. And Toronto will see another upgrade by being moved to a new data centre due to the many hiccup the data center provided experienced in the past.
At the time of writing this, I would simply suggest connecting to a server, and stay on it if your experience is smooth as intended. We had a rough month in December with some POP's, but we're actively working on that all the time and do proactive updates on our equipment.
Martin - VoIP.ms