Kansas City, MO
reply to JSmith67744
Re: Really strange problem with service lately.
said by JSmith67744:I would escalate via mcom.
Think I should just call Sprint since MCom can't really do much about it?
If it makes you feel any better contacting sprint as a sprint customer would get about the same response.
If you know people with sprint devices (smartphones, mobile broadband) I would see if their devices also do it... and then have them also report it to sprint (it sounds like mcom has).
It appears that they weigh problem reports by the number of people reporting them... so if an access point gets messed up in LA it will get fixed in hours, but out in the sticks... well I have seen it take more than a year (sad but true).