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pandora
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1 edit

[D3] I get locked out of my account when trying to play D3

I can play World of Warcraft with no problem. When I try to play Diablo 3, my account gets locked due to suspicious activity.

I've unlocked it twice tonight. Is there some flag that I can reset, or do I need to write a ticket? I haven't played D3 in months, but wanted to help my son for a bit. It's annoying to keep having Blizzard lock my account.
--
"If you put the federal government in charge of the Sahara Desert, in 5 years there'd be a shortage of sand." - Milton Friedman"


diablo1892
R.I.P. Donald Lee Wise

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Its gotta be blizz has banned you from there servers cause of lag or you need to access your account via browser.
Could also be getting hacked i guess?

pandora
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said by diablo1892:

Its gotta be blizz has banned you from there servers cause of lag or you need to access your account via browser.
Could also be getting hacked i guess?

I don't think a hack. If someone hacked my account, Diablo III is worthless, but on World of Warcraft I've got many high level toons and am GM of a 25 Alliance and a 23 Horde guild with about a million gold on my banking toon.

I got this response from the Blizzard support ticket -

Thanks for your patience! This is in response to an online Compromise web form that you submitted for this account. Even if you didn't intend to report a compromise, I've reviewed your ticket thoroughly - and after having dived into our logs of your account, I’m happy to inform you that the account does not appear to have been accessed by an unauthorized user.


--
"If you put the federal government in charge of the Sahara Desert, in 5 years there'd be a shortage of sand." - Milton Friedman"

pandora
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reply to diablo1892
And after the Blizzard support reply, I tried again this morning and got locked out once more. Again I'm resetting. This is getting so old.
--
"If you put the federal government in charge of the Sahara Desert, in 5 years there'd be a shortage of sand." - Milton Friedman"


Krisnatharok
Caveat Emptor
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Do you have an authenticator?

pandora
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said by Krisnatharok:

Do you have an authenticator?

No, Blizzard send me one, but I never used it.
--
"If you put the federal government in charge of the Sahara Desert, in 5 years there'd be a shortage of sand." - Milton Friedman"


Krisnatharok
Caveat Emptor
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It should be a matter of policy that no one gives a damn about any sort of suspicious activity/hacking on your account if you don't use an authenticator.
--
Those who would give up Essential Liberty to purchase a little Temporary Safety, deserve neither Liberty nor Safety.

pandora
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said by Krisnatharok:

It should be a matter of policy that no one gives a damn about any sort of suspicious activity/hacking on your account if you don't use an authenticator.

I umm have a password, phone number, credit card and what not on file with Blizzard. They should be able to tell who I am. A robot call to verify it's me to my registered phone number should be sufficient to prove identity.
--
"If you put the federal government in charge of the Sahara Desert, in 5 years there'd be a shortage of sand." - Milton Friedman"


Krisnatharok
Caveat Emptor
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No, Pandora. Put the authenticator on your account or GTFO. That has been established best practice for years.

But go ahead with the "Blizzard should" attitude and see how far it gets you.
--
Those who would give up Essential Liberty to purchase a little Temporary Safety, deserve neither Liberty nor Safety.

pandora
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said by Krisnatharok:

No, Pandora. Put the authenticator on your account or GTFO. That has been established best practice for years.

So playing the game I bought with just a password and email account annoys you? Hmm...
--
"If you put the federal government in charge of the Sahara Desert, in 5 years there'd be a shortage of sand." - Milton Friedman"


Jobbie
Keep It Simple
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join:2010-08-24
Mexico
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reply to pandora
said by pandora:

said by Krisnatharok:

It should be a matter of policy that no one gives a damn about any sort of suspicious activity/hacking on your account if you don't use an authenticator.

I umm have a password, phone number, credit card and what not on file with Blizzard. They should be able to tell who I am. A robot call to verify it's me to my registered phone number should be sufficient to prove identity.

/you keep living in the pony adventure world man, just get the authenticator and get your account secured.
--
Judge a man by the trials of his shield, not the empty reaping of his sword.


Krisnatharok
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reply to pandora
said by pandora:

said by Krisnatharok:

No, Pandora. Put the authenticator on your account or GTFO. That has been established best practice for years.

So playing the game I bought with just a password and email account annoys you? Hmm...

You misunderstand. I don't care how you play the game. I get annoyed that you come in here and ask for advice on how to avoid having your account locked, you get what is considered a Best Practice (use two-factor authentication), and then pompously declares that it's Blizzard's fault--not your own--for failing to identify you.

Moreover, my own personal experience contradicts your preconceived idea--I travel a lot for work, and have no problem logging into WoW, D3, or SC2 from all across the United States, and even outside the United States.

But no, Blizzard should change how it identifies users because you think so.

That's what annoys me--you ignore the (free) options out there for securing your account, and blame the company when you get hacked/locked.
--
Those who would give up Essential Liberty to purchase a little Temporary Safety, deserve neither Liberty nor Safety.

pandora
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reply to Jobbie
said by Jobbie:

/you keep living in the pony adventure world man, just get the authenticator and get your account secured.

Or just ask Blizzard to let me play Diablo III as I've played all the other Blizzard games without trouble for years.

Most sites just want email and password. Until this Diablo III problem, it's all Blizzard wanted. I'm not certain an authenticator would solve the current problem anyway.
--
"If you put the federal government in charge of the Sahara Desert, in 5 years there'd be a shortage of sand." - Milton Friedman"


Jobbie
Keep It Simple
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join:2010-08-24
Mexico
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1 recommendation

I thought you were done with blizzard because of the porn.
Expand your moderator at work


diablo1892
R.I.P. Donald Lee Wise

join:2011-04-21
Friendly, WV
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reply to pandora

Re: [D3] I get locked out of my account when trying to play D3

said by pandora:

I'm not certain an authenticator would solve the current problem anyway.

I agree.


Krisnatharok
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reply to Anon
OK, I'm done here. Your attitude is all to common among users who ignore the best security practices than scream at Blizzard when they get hacked.

Authenticator or GTFO.
--
Those who would give up Essential Liberty to purchase a little Temporary Safety, deserve neither Liberty nor Safety.


puppy

join:2010-01-28
reply to pandora
Using the authenticator is not as bad as you think. If you use the same PC to play all the time, like I do, the code is set up to know that (via IP maybe?) and to only ask you to type in the code every once in a while, not every single time. Besides it's only 6 digits to type, I keep it in my desk's drawers.


Jobbie
Keep It Simple
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Mexico
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It is a setting on your BNet account, you can decide to authenticate once a week or every time you log in.

I have it for every time since it is safer.
--
Judge a man by the trials of his shield, not the empty reaping of his sword.


RedMageX

join:2011-10-06
Oakville, ON

1 recommendation

reply to Krisnatharok
The Authenticator is a proven method to prevent unauthorized access to you battle.net account. I used the free iOS authenticator app (which uses 8 characters as opposed to the 6 character little device) and never had ANY account issues.

If you aren't smart enough to protect your own account then you are putting yourself in a position to be hacked or have your account compromised. You can't blame Blizzard for providing you multiple means to secure your account and not using it.


The WeaseL
Premium
join:2001-12-03
Minnesota

1 recommendation

reply to pandora
You are a GM of two guilds and not using an authenticator?

I'd /gquit that guild the second I heard that.
--
How lucky am I to have known someone who is so hard to say good-bye to.


Jobbie
Keep It Simple
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said by The WeaseL:

You are a GM of two guilds and not using an authenticator?

I'd /gquit that guild the second I heard that.

--
Judge a man by the trials of his shield, not the empty reaping of his sword.


Ghastlyone
Premium
join:2009-01-07
Las Vegas, NV
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reply to pandora
said by pandora:

said by Krisnatharok:

Do you have an authenticator?

No, Blizzard send me one, but I never used it.

That's all I needed to see ^

It doesn't get any easier to secure your account. I take it the one they sent you was free?