dslreports logo
 
    All Forums Hot Topics Gallery
spc
uniqs
29

diablo18926
R.I.P. Donald Lee Wise
join:2011-04-21
Friendly, WV

diablo18926 to pandora

Member

to pandora

Re: [D3] I get locked out of my account when trying to play D3

Its gotta be blizz has banned you from there servers cause of lag or you need to access your account via browser.
Could also be getting hacked i guess?
pandora
Premium Member
join:2001-06-01
Outland

pandora

Premium Member

said by diablo18926:

Its gotta be blizz has banned you from there servers cause of lag or you need to access your account via browser.
Could also be getting hacked i guess?

I don't think a hack. If someone hacked my account, Diablo III is worthless, but on World of Warcraft I've got many high level toons and am GM of a 25 Alliance and a 23 Horde guild with about a million gold on my banking toon.

I got this response from the Blizzard support ticket -

Thanks for your patience! This is in response to an online Compromise web form that you submitted for this account. Even if you didn't intend to report a compromise, I've reviewed your ticket thoroughly - and after having dived into our logs of your account, I’m happy to inform you that the account does not appear to have been accessed by an unauthorized user.

pandora

pandora to diablo18926

Premium Member

to diablo18926
And after the Blizzard support reply, I tried again this morning and got locked out once more. Again I'm resetting. This is getting so old.

Krisnatharok
PC Builder, Gamer
Premium Member
join:2009-02-11
Earth Orbit

Krisnatharok

Premium Member

Do you have an authenticator?
pandora
Premium Member
join:2001-06-01
Outland

pandora

Premium Member

said by Krisnatharok:

Do you have an authenticator?

No, Blizzard send me one, but I never used it.

Krisnatharok
PC Builder, Gamer
Premium Member
join:2009-02-11
Earth Orbit

Krisnatharok

Premium Member

It should be a matter of policy that no one gives a damn about any sort of suspicious activity/hacking on your account if you don't use an authenticator.
pandora
Premium Member
join:2001-06-01
Outland

pandora

Premium Member

said by Krisnatharok:

It should be a matter of policy that no one gives a damn about any sort of suspicious activity/hacking on your account if you don't use an authenticator.

I umm have a password, phone number, credit card and what not on file with Blizzard. They should be able to tell who I am. A robot call to verify it's me to my registered phone number should be sufficient to prove identity.

Krisnatharok
PC Builder, Gamer
Premium Member
join:2009-02-11
Earth Orbit

Krisnatharok

Premium Member

No, Pandora. Put the authenticator on your account or GTFO. That has been established best practice for years.

But go ahead with the "Blizzard should" attitude and see how far it gets you.
pandora
Premium Member
join:2001-06-01
Outland

pandora

Premium Member

said by Krisnatharok:

No, Pandora. Put the authenticator on your account or GTFO. That has been established best practice for years.

So playing the game I bought with just a password and email account annoys you? Hmm...

Jobbie
Keep It Simple
Premium Member
join:2010-08-24
Mexico

Jobbie to pandora

Premium Member

to pandora
said by pandora:

said by Krisnatharok:

It should be a matter of policy that no one gives a damn about any sort of suspicious activity/hacking on your account if you don't use an authenticator.

I umm have a password, phone number, credit card and what not on file with Blizzard. They should be able to tell who I am. A robot call to verify it's me to my registered phone number should be sufficient to prove identity.

/you keep living in the pony adventure world man, just get the authenticator and get your account secured.

Krisnatharok
PC Builder, Gamer
Premium Member
join:2009-02-11
Earth Orbit

Krisnatharok to pandora

Premium Member

to pandora
said by pandora:

said by Krisnatharok:

No, Pandora. Put the authenticator on your account or GTFO. That has been established best practice for years.

So playing the game I bought with just a password and email account annoys you? Hmm...

You misunderstand. I don't care how you play the game. I get annoyed that you come in here and ask for advice on how to avoid having your account locked, you get what is considered a Best Practice (use two-factor authentication), and then pompously declares that it's Blizzard's fault--not your own--for failing to identify you.

Moreover, my own personal experience contradicts your preconceived idea--I travel a lot for work, and have no problem logging into WoW, D3, or SC2 from all across the United States, and even outside the United States.

But no, Blizzard should change how it identifies users because you think so.

That's what annoys me--you ignore the (free) options out there for securing your account, and blame the company when you get hacked/locked.
pandora
Premium Member
join:2001-06-01
Outland

pandora to Jobbie

Premium Member

to Jobbie
said by Jobbie:

/you keep living in the pony adventure world man, just get the authenticator and get your account secured.

Or just ask Blizzard to let me play Diablo III as I've played all the other Blizzard games without trouble for years.

Most sites just want email and password. Until this Diablo III problem, it's all Blizzard wanted. I'm not certain an authenticator would solve the current problem anyway.

Jobbie
Keep It Simple
Premium Member
join:2010-08-24
Mexico

1 recommendation

Jobbie

Premium Member

I thought you were done with blizzard because of the porn.
Expand your moderator at work

Krisnatharok
PC Builder, Gamer
Premium Member
join:2009-02-11
Earth Orbit

Krisnatharok

Premium Member

Re: [D3] I get locked out of my account when trying to play D3

OK, I'm done here. Your attitude is all to common among users who ignore the best security practices than scream at Blizzard when they get hacked.

Authenticator or GTFO.
Expand your moderator at work

diablo18926
R.I.P. Donald Lee Wise
join:2011-04-21
Friendly, WV

diablo18926 to pandora

Member

to pandora

Re: [D3] I get locked out of my account when trying to play D3

said by pandora:

I'm not certain an authenticator would solve the current problem anyway.

I agree.

RedMageX
join:2011-10-06
Hamilton, ON

1 recommendation

RedMageX to Krisnatharok

Member

to Krisnatharok
The Authenticator is a proven method to prevent unauthorized access to you battle.net account. I used the free iOS authenticator app (which uses 8 characters as opposed to the 6 character little device) and never had ANY account issues.

If you aren't smart enough to protect your own account then you are putting yourself in a position to be hacked or have your account compromised. You can't blame Blizzard for providing you multiple means to secure your account and not using it.

Ghastlyone
Premium Member
join:2009-01-07
Nashville, TN

Ghastlyone to pandora

Premium Member

to pandora
said by pandora:

said by Krisnatharok:

Do you have an authenticator?

No, Blizzard send me one, but I never used it.

That's all I needed to see ^

It doesn't get any easier to secure your account. I take it the one they sent you was free?